12 Replies Latest reply on Jan 22, 2012 3:27 PM by Glitchdog

    Can't print legal on HP

    Glitchdog Level 1

      I have a 2 page newsletter, legal, 8.5 x 14. If I try to print directly from InDesign (5.5) or save a PDF and print in Preview it just won't print correctly. Adobe Reader crashes at anything. All the settings seem to be set to legal and the preview image shows it sized 100% on a legal sheet. On the printed test, the newsletter is moved to the top, cutting off the top and leaving a blank space at the bottom. I've googled and searched here, but can't seem to find anything close enough.

       

      CS5.5, MacBook Pro, 10.6.8 w/all software updated, HP Laserjet 1012, had same issue on an old HP 4M plus.

        • 1. Re: Can't print legal on HP
          Peter Spier Most Valuable Participant (Moderator)

          I'm not all that surprised that printing direct from ID to an HP printer is giving you trouble (though I never had any issues with mine, an LJ 1100, if I remember, but I never attempted to print legal). The normal advice when that happens is to export a PDF and print that from Acrobat. You say reader is crashing, so perhaps we should look at a crash report and see if we can figure out why. Please post the crash report on PasteBin.com and put a link to it here.

           

          In the meantime, try setting the page size inthe print driver rather than the ID print dialog, and set the dialog to Defined by Driver.

          • 2. Re: Can't print legal on HP
            Glitchdog Level 1

            Thanks Peter. I finally got to the point where I stopped using Adobe Reader all together, except for yesterday. I think it was when it hit ver 10 that we had problems. Mostly crashing, so if this is isolated maybe it's a corrupted plist file or something. I am printing wirelessly, the HP is set as a shared printer within our home network. Here's the first bit of the crash report. If you need more, let me know. Thanks for the tip on setting legal in the print dialogue box. Will try that.

             

            Process:     AdobeReader [220]
            Path:        /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
            Identifier:  com.adobe.Reader
            Version:     10.1.2 (10.1.2)
            Code Type:   X86 (Native)

            Parent Process:  launchd [138]

             

            Date/Time:   2012-01-21 10:21:30.294 -0700
            OS Version:  Mac OS X 10.6.8 (10K549)

            Report Version:  6

             

            Interval Since Last Report:      1633204 sec
            Crashes Since Last Report:       3

            Per-App Interval Since Last Report:  1217 sec

            Per-App Crashes Since Last Report:   1

            Anonymous UUID:                  67ED3E37-0CA3-4C60-944A-B574ADB00580

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

            Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

            0   com.apple.CoreFoundation  0x9a1212c3 CFDictionaryGetValue + 83
            1   com.apple.CoreFoundation  0x9a1692dd CFBundleCopyLocalizedString + 157
            2   ...e.print.framework.PrintCore0x966d8fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
            3   ...e.print.framework.PrintCore0x966dbe7a PMPaperCreateLocalizedName + 202
            4   AdobeAGM                  0x01cc73d7 AGMTerminate + 1732436
            5   AdobeAGM                  0x01c1563b AGMTerminate + 1003960
            6   AdobeAGM                  0x01c15bbe AGMTerminate + 1005371
            7   AdobeAGM                  0x01c15e5d AGMTerminate + 1006042
            8   AdobeAGM                  0x01b39c6a AGMTerminate + 104423
            9   AdobeAGM                  0x01b3b1f1 AGMTerminate + 109934
            10  com.adobe.Acrobat.framework   0x0028d9ac RunAcrobatInBrowser + 161551
            11  com.adobe.Acrobat.framework   0x002a3eb5 AcroSecurityBailOutImpl + 31608
            12  com.adobe.Acrobat.framework   0x002a6f63 AcroSecurityBailOutImpl + 44070
            13  com.adobe.Acrobat.framework   0x002aa00b AcroSecurityBailOutImpl + 56526
            14  com.adobe.Acrobat.framework   0x002aa54a AcroSecurityBailOutImpl + 57869
            15  com.adobe.Acrobat.framework   0x001df1ec RunAcrobat + 1885325
            16  com.adobe.Acrobat.adm     0x172bfba7 0x17284000 + 244647
            17  com.adobe.Acrobat.adm     0x1738c673 PluginMainHandler + 6174
            18  com.adobe.Acrobat.adm     0x1738c6b8 PluginMainHandler + 6243
            19  com.adobe.Acrobat.adm     0x1738c6b8 PluginMainHandler + 6243
            20  com.adobe.Acrobat.adm     0x1738c71a PluginMainHandler + 6341
            21  com.adobe.Acrobat.adm     0x173ea60e PluginMainHandler + 391097
            22  com.adobe.Acrobat.adm     0x173ec9aa PluginMainHandler + 400213
            23  com.apple.AppKit          0x94cc5a26 -[NSApplication sendAction:to:from:] + 112
            24  com.apple.AppKit          0x94da5255 -[NSControl sendAction:to:] + 108
            25  com.apple.AppKit          0x94da0d02 -[NSCell _sendActionFrom:] + 169
            26  com.apple.AppKit          0x94d9fff9 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
            27  com.apple.AppKit          0x94df56ed -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
            28  com.apple.AppKit          0x94d9ea4f -[NSControl mouseDown:] + 812
            29  com.adobe.Acrobat.adm     0x173eb306 PluginMainHandler + 394417
            30  com.apple.AppKit          0x94d9ca58 -[NSWindow sendEvent:] + 5549
            31  com.apple.AppKit          0x94cb560b -[NSApplication sendEvent:] + 6431
            32  com.apple.AppKit          0x94f0021f -[NSApplication _realDoModalLoop:peek:] + 806
            33  com.apple.AppKit          0x94eff945 -[NSApplication runModalForWindow:] + 273
            34  com.adobe.Acrobat.adm     0x173e6317 PluginMainHandler + 373954
            35  com.adobe.Acrobat.adm     0x173b73f6 PluginMainHandler + 181665
            36  com.adobe.Acrobat.adm     0x172bdee5 0x17284000 + 237285
            37  com.adobe.Acrobat.adm     0x172bdfdc 0x17284000 + 237532
            38  com.adobe.Acrobat.adm     0x1732c8fc 0x17284000 + 690428
            39  com.adobe.Acrobat.framework   0x0028aa56 RunAcrobatInBrowser + 149433
            40  com.adobe.Acrobat.framework   0x0028c06f RunAcrobatInBrowser + 155090
            41  com.adobe.Acrobat.framework   0x0028c40a RunAcrobatInBrowser + 156013
            42  com.adobe.Acrobat.framework   0x0028c526 RunAcrobatInBrowser + 156297
            43  com.adobe.Acrobat.framework   0x00509982 AcroSecurityBailOutImpl + 2545221
            44  com.adobe.Acrobat.framework   0x00469a3c AcroSecurityBailOutImpl + 1890047
            45  com.adobe.Acrobat.framework   0x006849a3 AcroSecurityBailOutImpl + 4097638
            46  com.adobe.Acrobat.framework   0x00496876 AcroSecurityBailOutImpl + 2073913
            47  com.adobe.Acrobat.framework   0x004969bc AcroSecurityBailOutImpl + 2074239
            48  com.adobe.Acrobat.framework   0x00894fb8 AcroSecurityBailOutImpl + 6261883
            49  com.adobe.Acrobat.framework   0x00894d68 AcroSecurityBailOutImpl + 6261291
            50  com.adobe.Acrobat.framework   0x00242026 RunAcrobat + 2290375
            51  com.apple.AppKit          0x94cc5a26 -[NSApplication sendAction:to:from:] + 112
            52  com.apple.AppKit          0x94cc58d9 -[NSMenuItem _corePerformAction] + 435
            53  com.apple.AppKit          0x94cc55ca -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
            54  com.apple.AppKit          0x94cc54b6 -[NSMenu performActionForItemAtIndex:] + 65
            55  com.apple.AppKit          0x94cc5469 -[NSMenu _internalPerformActionForItemAtIndex:] + 50
            56  com.apple.AppKit          0x94cc53cf -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
            57  com.apple.AppKit          0x94cc5313 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
            58  com.apple.AppKit          0x94cb9a55 NSSLMMenuEventHandler + 404
            59  com.apple.HIToolbox       0x9350ac2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
            60  com.apple.HIToolbox       0x93509ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
            61  com.apple.HIToolbox       0x9352c7f3 SendEventToEventTarget + 52
            62  com.apple.HIToolbox       0x93558e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
            63  com.apple.HIToolbox       0x9357db90 SendMenuCommandWithContextAndModifiers + 66
            64  com.apple.HIToolbox       0x9357db47 SendMenuItemSelectedEvent + 121
            65  com.apple.HIToolbox       0x9357da5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
            66  com.apple.HIToolbox       0x9354d160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
            67  com.apple.HIToolbox       0x9354c8bb _HandleMenuSelection2 + 465
            68  com.apple.HIToolbox       0x9354c6d9 _HandleMenuSelection + 53
            69  com.apple.AppKit          0x94cb2f96 _NSHandleCarbonMenuEvent + 285
            70  com.apple.AppKit          0x94c87b46 _DPSNextEvent + 2304
            71  com.apple.AppKit          0x94c86dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
            72  com.apple.AppKit          0x94c491f3 -[NSApplication run] + 821
            73  com.adobe.Acrobat.framework   0x000144e3 RunAcrobat + 6020
            74  com.adobe.Acrobat.framework   0x00012e9b RunAcrobat + 316
            75  com.adobe.Reader          0x00001e92 main + 94
            76  com.adobe.Reader          0x00001e16 start + 54
            • 3. Re: Can't print legal on HP
              Glitchdog Level 1

              Still getting the same result setting legal as the default in system prefs, print and fax for the HP printer. However, we have one mac connected via usb to the same printer. Tried printing the file directly from that computer with the same PDF and it prints legal fine.

               

              Is there a known issue printing wirelessly to legal paper? We have no problem printing wirelessly to letter sized. I'm also wondering also if Reader just doesn't like wireless printing.

              • 4. Re: Can't print legal on HP
                Peter Spier Most Valuable Participant (Moderator)

                I'm barely able to interpret a few ID crashes, so we'll need to wait for John and see if he has any ideas.

                 

                As far as wireless, I don't know about that, either. All my printers are wired, and I'm a Windows user, to boot. I did mean, though, that you should set the page size in the driver by clicking the setup button in the print dialog, not by changing the defaults.

                • 5. Re: Can't print legal on HP
                  Glitchdog Level 1

                  Thanks Peter. I have really apprecaited the support I have recieved on these forums. We just switched to Production Premium from Final Cut Studio and honestly, in all my years this has been the best user forum experience I've ever had. (we have used Photoshop, InDesign for years)

                   

                  You may be aware, but in the Mac OS, for the most part, drivers are built in. When you update the OS you update drivers. I can't access that level that I am aware of like you can on the PC. Through system prefs I can access the dialogue box for print functions and even go down to the point of seeing the driver version number, but there are no settings at this level. Anyway, for now I have a workaround, but it would be nice to figure out the issue of legal not printing wirelessly through print sharing.

                   

                  Thanks ahead of time for checking with John.

                  • 6. Re: Can't print legal on HP
                    Peter Spier Most Valuable Participant (Moderator)

                    Even on Mac there is a setup button inthe ID print dialog that takes you to printer driver features for the selected printer. I coan't show you a screen cap, unfortunately, or I would....

                     

                    That, for example, is generally where you need to set borderless page sizes for printers that support that function, and overrides the defaults you might have set.

                    • 7. Re: Can't print legal on HP
                      Glitchdog Level 1

                      OK, gotcha. Sorry I missed that. If I go to the ID print dialogue - "file" "print" and select "printer" at the bottom of the dialogue I get this warning: "If the desired print setting is available in InDesign's Print dialog box, please set it there to avoid printing conflicts." Then I hit "OK" anyway.

                       

                      It takes me to various print functions for the printer I chose, in this case the wireless HP printer. There is a greyed out option that says, "Destination Paper Size:" and it's already set to "Suggested Paper: US Legal". That still does the funky printing though with our wireless setup.

                       

                      Also in the main ID print dialogue box under "output" and "setup" it shows the paper size as portrait and US Legal.

                      • 8. Re: Can't print legal on HP
                        Peter Spier Most Valuable Participant (Moderator)

                        Try setting that to defined by driver...

                        • 9. Re: Can't print legal on HP
                          Glitchdog Level 1

                          Never noticed that. How would that be different than just selecting legal and making sure my default setting in system prefs is set to legal?

                          • 10. Re: Can't print legal on HP
                            Peter Spier Most Valuable Participant (Moderator)

                            Because you are ceding the page setup to the driver (remember the warning?). This often solves printer weirdness. No guarantee here, but it's worth trying.

                            • 11. Re: Can't print legal on HP
                              John Hawkinson Level 5

                              I'm barely able to interpret a few ID crashes, so we'll need to wait for John and see if he has any ideas.

                              Sorry, John's been busy elsewhere...The crash seems to happen when Adobe asks OSX to create the name of the paper size: OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355. This probably means it is a printer driver problem... If defined by driver works, great. Otherwise make sure you're using the latest drivers for your printer, or try backing out a version...

                              • 12. Re: Can't print legal on HP
                                Glitchdog Level 1

                                Thanks guys, appreciate the tips. Just googled on Apples site and it looks like they had new HP drivers posted the end of last year. Will load them and see.