Hello, Lauren. Go to Help>System Info, and scroll down, you will see your serial number.
Quick question, please: is that going to be the full S/N? The reason that I ask, is that for security reasons, many of the Adobe product S/N's only display truncated, usually missing the last 4 characters. This is to keep others from accessing one's computer, and having the full S/N's.
Just curious, and hope that the OP will be able to get exactly what is needed.
Good question, Bill (checking now) d'oh!
Indeed, it is only showing 20 numbers, and there should be 24. (they do not match, but we always ask users to remove them when pasting system info)
The best bet might be to contact customer service, but the license owner is not you...
Yeah, I came across an issue with the answer given, as the serial number was wrong AND missing 4 numbers. However I did come a cross an old file on my old laptop with CS4. When I first got the CS4 there was an issue with the serial number not working so we contacted adobe to see if it could be fixed and I guess it was eventually resolved.
Anyhow, I used the serial number I found through PECoutejoie's suggestion, but it didn't work. So, I tried out the old 'broken' serial number, expecting it to be rejected as well and... it worked! Colour me surprised!
Thank you for the suggestion anyway, PE.
Thank you for checking. I know that in most places, the Adobe S/N shows as truncated, and this has tripped up many users, when they have gone to migrate installations.
Normally, a user can go to their "purchases," or their registered Adobe programs, and get their S/N's, but the OP's case is unique (at least to me).
I too am surprised, but if it worked, who am I to question success?