5 Replies Latest reply on Jan 23, 2012 6:18 AM by garylbarker

    Premiere 10 trial version will not run.

    garylbarker Level 1

      My first attempt when I got to the welcome screen I receive the message "incompatable display driver detected".& was able to continue after clicking ok with a new project which simply shut down after loading media files with no error message.

       

      Through Device Manager I uninstalled the Intel display driver & rebooted. Then reinstalled using the link http://www.intel.com/p/en_US/support/detect the same display driver, version 6.14.10.4396 which from Intel is the latest driver. Still no success and tried uninstaling & reinstalling a second time.

       

      Elements 10 now gives the same error message " incompatable display driver detected". shortly after clicking OK error message "premiere has encountered an error and must shut down".

       

      Any suggestions.

       

      Thanks,

      Gary

        • 1. Re: Premiere 10 trial version will not run.
          the_wine_snob Level 9

          Gary,

           

          Can you give us the specs. of your computer, and especially the video card/chip? Next, what is the number/date of the installed video driver? Sounds like you do not have one that is working 100%, and that it needs to be updated. Do that FROM the mfgr's. Web site, and do not trust the OS, or any utility, to tell you if you have the latest. They will be at least 6 mos. out of date.

           

          Also, see this FAQ Entry.

           

          Good luck,

           

          Hunt

          • 2. Re: Premiere 10 trial version will not run.
            garylbarker Level 1

            these are the specs, it is not a new computer. The display driver date I have added from device manager.

             

            Thank you,

            Gary

             

             

            Intel System Identification Utility Reference Number: 0088 4078

            Date Created: Saturday, January 21, 2012 1:30:40 PM

            ADVANCED SYSTEM INFORMATION

            Computer Manufacturer     ASUSTeK Computer Inc.

            Computer Model     P5PE-VM

            Operating System (O/S)     Microsoft Windows XP Home Edition Service Pack 3

            Operating System Build (O/S)    (build 2600)

            Operating System (version)     5.1.2600

            O/S Language    1009

            System RAM     2.0 GB

             

             

            GRAPHICS INFORMATION

            Graphics Product [1]    Intel® 865G

            Graphics Driver Version 6.14.10.4396    date: 20/09/05

            Driver Status    Your driver is current

            3D Acceleration    Yes

            Hardware Transform & Lighting Support     No

            Video Memory    96.0 MB

            Vertex Shader Support     0.0

            Pixel Shader Support     0.0

            Microsoft DirectX* Version     9.0c

            Current Graphics Resolution    1440x900

            Current Color Depth    32 Bits Per Pixel

            Raw EDID[1]    not detected

             

            MOTHERBOARD INFORMATION

            Manufacturer     Intel

            Model     P5PE-VM

            AA Number    Rev 1.00

            BIOS Vendor    American Megatrends Inc.

            BIOS Version    1201

            BIOS Release Date    11/23/06

            System Memory    2.0 GB

            Built-in Audio Driver Component    not detected

            Built-in Audio Driver Version    5.1.2535.0

            Built-in Audio Driver Status    Non-Intel device detected

            PROCESSOR INFORMATION

            Manufacturer    Intel

            Model     Intel(R) Celeron(R) D CPU 3.33GHz

            Intel Processor analysis tools    not detected

            CPU Speed    3.3 GHz

            Link to Processor Specification    Intel(R) Celeron(R) D CPU 3.33GHz

            CPU Revision    07

            CPU Type    00

            CPU Family    0F

            CPU Model    06

            CPU Stepping    5

            • 3. Re: Premiere 10 trial version will not run.
              nealeh Level 5

              garylbarker wrote:

               

              System RAM     2.0 GB

               

              GRAPHICS INFORMATION

              Graphics Product [1]    Intel® 865G

              Graphics Driver Version 6.14.10.4396    date: 20/09/05

               

              MOTHERBOARD INFORMATION

              Manufacturer     Intel

              PROCESSOR INFORMATION

              Manufacturer    Intel

              Model     Intel(R) Celeron(R) D CPU 3.33GHz

              Intel Processor analysis tools    not detected

              CPU Speed    3.3 GHz

              Link to Processor Specification    Intel(R) Celeron(R) D CPU 3.33GHz

               

              I think you will struggle to run PRE10 with that machine (Celeron / low RAM / age). What are your hard disk components and how much free space are there on them ?

               

              There is a minor graphics driver update 16-Oct-2007) at:

               

              http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductL ine=Desktop+graphics+controllers&ProductProduct=Intel%C2%AE+82865G+Graphics+and+Memory+Con troller+Hub+%28GMCH%29.

               

              Try it out and see if that helps.

               

              Cheers,
              --
              Neale
              Insanity is hereditary, you get it from your children

              • 4. Re: Premiere 10 trial version will not run.
                Steve Grisetti Adobe Community Professional

                I agree with Neale. The Celeron is a way underspowered processor and will not likely be able to be able to edit all but the most basic video -- if it runs at all. Sorry.

                • 5. Re: Premiere 10 trial version will not run.
                  garylbarker Level 1

                  I have the driver from Neale's link, no success. On to plan B.

                   

                  Thanks for the help,

                  Gary