I had several error messages appear when transcoding videos in Pr Pro CS5, so I deactivated MC and then un-installed it. I deleted a few other files associated with it, then tried to re-install it, but am unable to. As it turns out, the problem was bad memory, and that is now fixed. When I try to re-install, I get an error right away that says, "failed to initialize, please download Adobe Support Advisor". I did that and ran the Advisor. It has the following description:
"cpsid_83572r4:Error committing command when installing-Creative Suite 5.5 - click here for corrective action"
Here is what the corrective action is:
Error committing command ARKCAPSWritePayloadDataCommand
This error occurs if you reinstall Photoshop CS4 when both Photoshop CS5 or CS5.5 and Photoshop CS4 are already installed on your system. To successfully reinstall Photoshop CS4, first remove Photoshop CS4, and then reinstall it.
The problem is that I do not have Photoshop installed any more and I checked the entire HD, but it is not there any more. I called tech support and they suggested I d/l a program called Adobe Creative Suite Cleaner Tool. I tried to run that, but a command line window opens and closes before I can read what it says. After running the tool, I still cannot install CS5. Anybody have any ideas how to fix this so I can re-install MC CS5?
Run the Clean Script Tool from the commandline, by going to CMD.exe and then from that DOS box run the script.
Good idea. I did that and here is what shows right after the C: prompt: By the way, nothing happens after running the script, only the following:
Traceback (most recent call last):
File"<string>", line 142, in <module>
File"C:\Documents and Settings\builder\Desktop\CSInstaller\out\build\pyi.win32\ACToolMain\outPYZ1.pyz\win32com. client.dynamic", line 512, in_getattr_ AttributeError: WScript.Shell.SpecialFolders
Any idea what this means?
I think it is time to contact Adobe Support. I haven't the faintest idea what this message means and have never seen it.