I will give it a try, will the previous workarounds not then be required in particular the disabling of the protective mode.
Adobe intend to fix to the issue permanently.
Once it is fixed you can re-enable Protected Mode.
You dont need to disable the Protected Mode post applying the above mentioned Hotfix.
Please re-enable the Protected Mode, to keep your system safe from any vulnerabilities.
This fix does not seem to be working, I have six servers that deliver apps to around 200 users at a time, on 2 of the servers there is still issues after the fix was applied. Is there a adobe reader removal tool that can be used. In some cases I have noticed issues with Internet Explorer getting corrupted as well and our Office 2010 suite which may be related to the Adobe browser addin.
Getting this in event viewer
Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 1/27/2012 Time: 4:18:21 PM User: N/A Computer: XEN64-7B
Faulting application acrord32.exe, version 10.1.2.45, faulting module unknown, version 0.0.0.0, fault address 0x000528ef.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 63 72 ure acr
0018: 6f 72 64 33 32 2e 65 78 ord32.ex
0020: 65 20 31 30 2e 31 2e 32 e 10.1.2
0028: 2e 34 35 20 69 6e 20 75 .45 in u
0030: 6e 6b 6e 6f 77 6e 20 30 nknown 0
0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 30 30 30 35 32 38 65 000528e 0050: 66 0d 0a f..
Does it work fine when printed using Notepad?
I also get the exact same error with Adobe after applying the patch.
Also the same scenario exist when it starts crashing, you can no longer go to edit/preferences.
Since upgrading our Citrix environment to 10.1.2 even rolling back to 10.1.1 we expierence the same issues.
All other print functions work fine, its just printing through Adobe that fails. After reinstallation it will work for about a day then start to fail again.
Hi BrentVT seeing the same thing will crash immediately without error when attempting to go to the "preference window" . I have done complete cleanups of the registry and program folders after the unininstall and reinstall. I am also seeing issues with IE 7 and Office 2010, IE has been crashing and Outlook and Word issues which appears to be plugin related , disabling the Microsoft Outlook Social Connector work for Outlook but IE7 still crashed and required a reinstall. All this happened during the upgrade to 10.1.2. Did fresh clean install of 10.1.2 with the recent 92870 patch to a server and the very next day, had no other users on the system as logins were disabled have just been in on it as administrator , tested Adobe Reader by going into the "preferences" and it crashed . Just did a fresh install again made sure if removed any adobe registry setting for the administrator profile , will test again. So many problems and I'm at my wits end.
No problem with printing , these are citrix servers and I have a range of different print drivers , we have client and network printers and currenlty no other printer issues. As a mentioned below we now get crash by just going into the "Preferences windows" also issues with IE7 and Outlook 2010 and Word. We even rolled back to 10.1.1 and still had issues even when we had no issues previous to the upgrade. Is there a removal tool to use for a complete cleanup , guess i can try the Microsoft Installer Cleanup and see what it finds.
My scenario very similar to yours.
Xenapp ver 5.5
Windows Server 2003 x64
Approximately 600 concurrent users
Adobe has been uninstalled multiple times and reinstalled, including removing all references to Adobe Reader from registry.
Issues did not start happening until upgrading to 10.1.2
No issues were reported prior to upgrade.
Now issue happens in any server whether at 10.1.1 or 10.1.2 (all servers were rolled back to 10.1.1 after the origional issues were reported). 10.1.1 installations were stable, but upgrading to 10.1.2 and rolling back now Adobe 10.1.1 has the same issues.
Users cannot print pdf files, Adobe crashes when users click print
Adobe crashes when accessing the Edit/Preferences
Enable Protected Mode is off, this has been done via the console as well as via the registry.
Only networked shared printers are presented to users while in Citrix so all printers have share names.
This issue has been causing our organization major issues for weeks since upgrading to 10.1.2 the patch appears to have absolutely no affect on the stability of the product.
Still waiting for Adobe to address as none of the issues happened before the upgrade so its hard to believe that it is anymore then an issue caused by the vendor.
Do you mean that you are able to print using Reader but finding crashes in accessing preferences dialog?
Adobe crashes when printing as well as when access in the edit/preferences utility.
This happens with the 10.1.2 patch installed.
Server will work for about a day after reinstallation then start failing again until reinstalled, then will be ok for a day.
Causing huge production issues at my organization.
My previous response was directed towards another user.
Could you just clarify the following for me?
Has the issue started occuring since Reader 10.1.2 release or after applying the patch(available at http://kb2.adobe.com/cps/928/cpsid_92870.html ) on top of Reader 10.1.2?
In my case the issue started after upgrading to 10.1.2
Patch 92870 did not resolve the issue.
It would crash doing either, when I print I would get and error but when going into the Preferences it would just close down. Same would happen when attempting to print a attachment from Outlook, it opens up but would immediately crash without error when print is clicked.
BrentVT & malikye13,
We would like to set up an online connect session in order to gain more clarity on the issue faced by you. Could you please send out an email at firstname.lastname@example.org so that I can send you an invite for the same?
I am currently having an online meet with Brent.
Has this issue been resolved we are experiencing the same Issue in Citrix.
This issue is not resolved, any attempts to repair the installation or reinstall will resolve the issue for approximately 24 hours then the issue rears its ugly head again. I am currently reinstalling the Citrix servers that continue to have the issue and will only update them to version 10.1.1 until a permanent fix has been released.
We are still working on the issue.
Let me know if I canprovide additional information to help the process.
I have tested a couple of different scenarios at this point which are working and Adobe has not crashed in over 24 hours which was the scenario I would get after a repair or reinstallation of Adobe 10.1.2
I rebuilt a new server and did not apply patch KB2624667 this server is still working fine after 3 days
I have also removed patch KB2624667 from a server where Adobe was not functioning and after removing the patch and restarting Adobe is no longer crashing. This is without doing a reinstallation or repair installation on Adobe.
As of right now this does appear to have corrected the issues that I was seeing in my Citrix environment. I will be removing this patch from all Citrix servers in the future.
Thanks to Ankit and Atul for sticking with the issue. I am not 100% this is resolved at this point but this is the longest I have gone in weeks without having to repair the Adobe installations on the Citrix servers that were exhibiting these crash issues.
Its now been over 48 hours and removing the patch only (KB2624667) has appeared to fix the issue. As no server experiencing this issue has been able to function for over 24 hours without needing a repair install of Adobe I would say that this does appear to be a fix.
Thank you for keeping us updated through out.
This has also resolved my issue in my Citrix Xenapp environment. Does ASdobe have plans to correct this issue in the future.
I would suggest you to please keep observing it for some more time and then we would take an appropriate step to raise it with stakeholders.
11 days without issues after removing KB2624667.
I'm not sure this problem is isolated to Adobe. We are running Citrix XenApp as well and have run into issues with KB2624667. However, not only did it cause issues with Adobe Acrobat (any version), we also saw issues with Internet Explorer 8 32-bit failing to open. Acrobat would open fine, read PDF's fine, but as soon as you would try to print, the application would crash and throw a generic error in the System Event Log (I believe it was listed as a "Application Popup"). Also, if you would try to open Edit -> Preferences, Acrobat would crash with the "R6025 Pure Virtual Call..." error. Internet Explorer (32-bit only) would start to launch, open a blank IE window, but after a second or two (before displaying anything), the same error in the Sys Event Log created by the Acrobat print crash would generate for IE as well (i.e. Application Popup) and IE would close immediately. 64-bit IE works fine and Adobe Reader seems to work fine. Removed KB2624667 and all crash problems seem to be resolved. Also note that when we stopped Citrix IMA service, everything seems to work fine as well, even before uninstalling KB2624667. The strange thing is that this update is installed across several other XenApp servers and we only had the problem on one or two. I think we need to be looking to Microsoft or possibly Citrix for a solution and not so much Adobe.
Here is a technet article claiming the same issue with the Microsoft KB, though they indicate problems only with Internet Explorer:
On Windows XP SP3 and Reader 10.1.2 the same symptoms appeared for us as reported by a user. Edit > Preferences resulted in a crash and also File > Print, though without an Application Popup message about the crash.
The user is an AD member without local administrator privileges. My own account, an AD Domain Administrator, didn't experience the same symptoms when I logged in locally to the same PC.
I tried the following:
- Removal and reinstallation of Reader 10.1.1
- Application of 10.1.2 update
- Application of Adobe cpsid 92870.
None of these resolved the issue for the user.
Only after removal of KB2624667 has Reader worked properly for the user that reported it. The tested document for File > Print was on a mapped drive to a local Windows 2003 server.
Having Protected Mode enabled in Reader does not cause the crash to return for this user.
Bug#3104136 has already been logged for this issue. Engineering team is working on this with priority.
3104136 details incompatibilities with In memory optimization issue (well known documented incompatibility).
Not sure if this is the right bug or correlates to the thread here... as there is no reference to using this feature.
If this issue is still pertinent, please feel freem to contact me at email@example.com