2 Replies Latest reply on Jan 30, 2012 11:27 AM by archhern

    Adobe Acrobat Reader 9 (v. 9.5 update) & Adobe Acrobat X crashes when printing

    archhern

      OS: Windows 7

       

      Problem: I updated to Acrobat (v.9.5) this morning and now I'm unable to print my PDF documents. Printing PDFs were fine before updating this morning.

       

      What I did: Restart my computer a few times but was unable to get my system to print PDFs. Thus, I uninstalled Acrobat 9.5 and upgraded to version X, but the problem persist.

       

      Question: Is anyone else experiencing this problem, too? Anyone have a solution? The crash report is below.

       

       

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          AcroRd32.exe

        Application Version:          10.1.2.45

        Application Timestamp:          4f02e382

        Fault Module Name:          AcroRd32.exe

        Fault Module Version:          10.1.2.45

        Fault Module Timestamp:          4f02e382

        Exception Code:          c0000005

        Exception Offset:          0005e985

        OS Version:          6.1.7601.2.1.0.256.48

        Locale ID:          1033

        Additional Information 1:          a7aa

        Additional Information 2:          a7aa91f17ea749d42a4de3b390fa5b3d

        Additional Information 3:          a7aa

        Additional Information 4:          a7aa91f17ea749d42a4de3b390fa5b3d