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"Other topics in this forum seem to indicate that such text cannot be retrieved in a Word doc in Printed Documentation but that it can be in a pdf."
I don't know how you have got that impression but it is wrong. The PDF can only contain what is in the Word document so how could it be as above. Not in Word, not in PDF.
Try creating just the Word document and see how that goes. Then create the PDF from Word and see where it falls over.
Peter, does that mean that the text in drop-down hot spots cannot be added to any form of Printed Documentation? (Word or PDF)
No, quite the reverse. The hotspot and the content can be in the Word document and if it is there, it will be in the PDF.
Click the Advanced button on the first page of the wizard. Also see my article on Printed Documentation on my site.
Peter, thank you so much. I could have sworn I had looked in that Advanced tab yesterday. I think I was sort of panicking & maybe needed to slow down and work more deliberately.