4 Replies Latest reply on Jan 26, 2012 11:07 PM by Mylenium

    A problem Adobe Premium Suite.

    Steelkaj9

      I just bought the Adobe Premium Suite Student Edition. I tried installing it the other night on my Mac and the only thing that would install was Photoshop and a few of the smaller programs all of the other major programs like After Effects, Illistrator, Audition said that my system didnt meet the minimum requirements. I have a Mac Pro OS X 10.6.8 with a 2 TB hard drive, 32 GB of memory, 2x 2.4 GHz quad-core Intel Xeon and I’m running a ATI Radeon HD 5770 graphics card. So I have no idea why they wouldnt install.... Help please.

        • 1. Re: A problem Adobe Premium Suite.
          Rick Gerard Adobe Community Professional & MVP

          Did you compare the tech specs to your machine? You will find them here.

           

          • Multicore Intel processor with 64-bit support
          • Mac OS X v10.5.8 or v10.6.3; Mac OS X v10.6.3 required for GPU-accelerated performance in Adobe Premiere Pro
          • 2GB of RAM (4GB or more recommended)
          • 20.6GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
          • 1280x900 display (1280x1024 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM
          • Adobe-certified GPU card for GPU-accelerated performance in Adobe Premiere Pro
          • Some GPU-accelerated features in Adobe Photoshop Extended require graphics support for Shader Model 3.0 and OpenGL 2.0
          • 7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
          • Core Audio–compatible sound card
          • DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; external Blu-ray burner for creating Blu-ray Disc media)
          • Java Runtime Environment 1.5 or 1.6
          • QuickTime 7.6.2 software required for QuickTime features
          • Adobe Flash Player 10 software required to play back DVD projects exported as SWF files

           

          Your system looks like it should work but I don't know for sure because I can't see the system profile. Make sure that you've got Administrator permissions and that your system is all up to date. There could be a display size issue. If that's not it I'd give Adobe customer support a call. I'm running the MC on a much less capable machine.

          • 2. Re: A problem Adobe Premium Suite.
            Steelkaj9 Level 1

            heres a copy of my tech spec:

             

            Model Name:          Mac Pro

              Model Identifier:          MacPro5,1

              Processor Name:          Quad-Core Intel Xeon

              Processor Speed:          2.4 GHz

              Number Of Processors:          2

              Total Number Of Cores:          8

              L2 Cache (per core):          256 KB

              L3 Cache (per processor):          12 MB

              Memory:          32 GB

              Processor Interconnect Speed:          5.86 GT/s

              Boot ROM Version:          MP51.007F.B03

              SMC Version (system):          1.39f11

              SMC Version (processor tray):          1.39f11

              Serial Number (system):          YM10503KEUF

              Serial Number (processor tray):          J5104007HBH8B    

              Hardware UUID:          B6A9DC4F-5E16-508C-98DB-3130E49ACD41

             

            ATI Radeon HD 5770:

             

              Chipset Model:          ATI Radeon HD 5770

              Type:          GPU

              Bus:          PCIe

              Slot:          Slot-1

              PCIe Lane Width:          x16

              VRAM (Total):          1024 MB

              Vendor:          ATI (0x1002)

              Device ID:          0x68b8

              Revision ID:          0x0000

              ROM Revision:          113-C0160C-155

              EFI Driver Version:          01.00.436

              Displays:

            PHILIPS:

              Resolution:          1280 x 720 @ 60 Hz

              Pixel Depth:          32-Bit Color (ARGB8888)

              Main Display:          Yes

              Mirror:          Off

              Online:          Yes

              Rotation:          Supported

              Television:          Yes

            PHILIPS:

              Resolution:          1280 x 720 @ 60 Hz

              Pixel Depth:          32-Bit Color (ARGB8888)

              Mirror:          Off

              Online:          Yes

              Rotation:          Supported

              Television:          Yes

            Display Connector:

              Status:          No Display Connected

             

            I really dont know why it wouldnt run it either, i made sure everything matched before i bought the program.

            • 3. Re: A problem Adobe Premium Suite.
              Rick Gerard Adobe Community Professional & MVP

              It's your display. It's below the minimum resolution.1280 X 900 required, 1280 X 720 available. Maybe you could adjust your display settings but if this is the max resolution of your monitor then these other programs are not going to install.

              • 4. Re: A problem Adobe Premium Suite.
                Mylenium Most Valuable Participant

                What Rick said. And for future reference: Whenever posting such questions, provide the install log. No doubt the "Display requirements not met" error is listed prominently multiple times there. AVoids a lot of song and dance...

                 

                Mylenium