I've asked the online chat, and they were absolutely useless. they expected me to grave dig my father and check if he has a handy note with his purchase information ready.
basically when I open photoshop CS5 I get a side by side config error. I'm on vista and downloading visual C++ just stops at 0s remaining, my laptop is messed up.
And that laptop being...? That version of Vista being 32bit or 64bit? Other software on that system? Sorry, you need to be more specific.