2 Replies Latest reply: Dec 22, 2012 3:31 AM by DescoBarty RSS

    Autosave: How to recover a lost document?

    NAESAfelicity Community Member

      Adobe Acrobat X Pro autosave set to 5 minutes. Coworker was working on a very large pdf document, mostly inserting pages. Adobe crashed. I told her to open it back up and it should ask if she wants to open the autosaved version. She insists it did not ask her to. If she's right and it didn't ask her to open the last saved version, is there a problem with our software? And is there a way to locate it if it in fact was saved? If she's wrong and accidentally hit no when prompted for the autosaved document, is there any way to recover it?

        • 1. Re: Autosave: How to recover a lost document?
          Hans_Strupat Community Member

          I have had this problem SEVERAL times during the last week:

           

          I scan large PDF documents (300+ pages), and sometimes, just when I want to save the document, Acrobat X (10.1.2) hangs. There is nothing that I can do but to end-task (force-quit) Acrobat.

           

          Acrobat warns me that I will loose my unsaved changes, but I have no choice but to force-quit. (I believe that it may be the scanner driver, not Acrobat itself, that hangs, but the scanner driver is not listed as an application in the windows task manager, thus I cannot force-quit the scanner driver, only Acrobat)

           

          When I restart Acrobat X, or when I open the .pdf file in question, Acrobat does NOT ask me whether to open the AutoSave file.

           

          This is corroborated by this unanswered post:

                    http://acrobatusers.com/forum/pdf-creation/autosave-not-working-create-pdf-scanner/

           

          I have located the temp file that Acrobat creates. For XP Professional SP3 it is located at the hidden directory

           

          \user\Local Settings\Temp

           

          In my case it is called A9R1F2.tmp, it is about 508MB for a 480-page document, the modification date of this file is within minutes of the Acrobat hang.

           

          When I attempt to open this file with Acrobat, it tells me that the file is corrupted. If I change the extension to pdf, it tells me it is corrupted.

           

          Now, after my automatic scanner has spend several hours to scan the file, my computer has spend several hours to do OCR on 480 pages, now that I have 508MB of data on my hard disk, how do I make Acrobat take this tmp file and make it usable?

          • 2. Re: Autosave: How to recover a lost document?
            DescoBarty Community Member

            Same here. There is an autosave feature in Acrobat X. There's this A9R...tmp file. It is the size expected. But you cannot do anything with it.

            Acrobat always gives me that 20th century feeling....