10 Replies Latest reply on Jan 29, 2012 5:17 PM by Karen_Little

    Can't update CS5.5 - close Bridge issue

    Karen_Little Level 1

      Hi - I just checked for CS5.5 updates and was able to download them, but cannot install them. The error message for my Win7 PC says "Close Bridge CS5.1."

       

      According to Windows' Task Manager, Bridge is not open. The only thing that is open is Adobe's updater.

       

      Also, when I first ran the updater, I received a message that several updates were available and 85% of the update task was completed before the error message. When I tried again, only one update was available, which stalled at the open Bridge issue. Now I'm worried because the updates were aborted, I'll never be able to access them again.