See this page for options for contacting Adobe regarding problems with downloading and installation:
"Contact support - download and installation"
You can ask questions and search for answers on the Adobe user-to-user forum dedicated to downloading, installation, and setup.
You can also check the Customer Service FAQ lists for issues with downloading and installation.
You can order After Effects CC here ... or try it free for 30 days.
You can order After Effects CS6 here.
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