5 Replies Latest reply on Feb 9, 2012 1:50 PM by chris.campbell

    Flash 11 and Chrome


      Here's my scenario: I use Firefox as my main browser and use Chrome for playing certain games that work better with an older version of Flash (and the browser itself). I like to keep the Flash in Firefox up-to-date. This setup allowed 2 versions of (non-IE) Flash to coexist. However, something change when I update to Flash 11. It replace the built-in Flash in Chrome somehow. Even after "uninstalling" (which did not delete it's files in the system folder...), Chrome's version is still 11. I use a portable version of Chrome with no updater so nothing should have changed.


      Anyway, I'm try to reinstall Flash for Firefox. When I go to http://get.adobe.com/flashplayer/, it wants me to get Ok, whatever, but when I click download it redirects me to http://get.adobe.com/flashplayer/?no_file and won't start the download. What is going on?

        • 1. Re: Flash 11 and Chrome
          pwillener Level 8

          Get the full installer from http://forums.adobe.com/thread/909550

          • 2. Re: Flash 11 and Chrome
            senate0 Level 1

            Thank you for the direct links! Those should be on the main download page. That solves my firefox issue. Now regarding Chrome, I think I figured it out. The Flash installer added a new file called pepflashplayer.dll. I found this in my Chrome profile directory inside <profile>\PepperFlash\ There was also a manifest.json file there. The dates on these two did not match the dates on all the other Chrome files (they were newer and very likely the date I ran the Flash installer but don't remember). I delete them and started Chrome. Flash worked and it was the old version! Using a process monitor, I saw it was using gcswf32.dll for Flash, which is under the normal app (not profile) directory. Seems like if pepflashplayer.dll is present it uses that instead.

            • 3. Re: Flash 11 and Chrome
              chris.campbell Adobe Employee

              If you haven't already, we'd like to get your feedback regarding the install process you had to go through.  There's a link to a quick survey on the FAQ that pat posted above if you have a minute to fill it out.



              • 4. Re: Flash 11 and Chrome
                senate0 Level 1

                That survey's not really applicable to my case as my problem was with the website http://get.adobe.com/flashplayer/, not the installation. Besides telling me my OS isn't supported (XP64, which runs 32 and 64-bit Flash just fine) and suggesting an out-dated version (10.x), the download link redirected me to http://get.adobe.com/flashplayer/?no_file  and wouldn't start the download. So, I have no idea if the installer would have worked or not. It never gave me one. I assumed if the site was functioning correctly, it would have gave me the same exe I got from the forum post, no?


                On a related note, do you have a survey for that survey? Question #2 starts off with a conditional ("If your first installation attempt failed...") yet is required.

                • 5. Re: Flash 11 and Chrome
                  chris.campbell Adobe Employee

                  I understand, thanks for at least taking a look.  I did have an option in the survey for "did not fail" (or something to that effect) but removed it because I thought it might be confusing