6 Replies Latest reply on Aug 22, 2016 5:37 PM by mumbailensman

    Manage authorized devices


      How can I see and manage authorized devices? I don't want to improve the number of authorized devices, but only manage (especially remove) them.

        • 1. Re: Manage authorized devices
          Monkeyfuzz Level 1

          How can this question NOT get an answer?  I mean, if Adobe actually thinks that it's simple to find this answer so many people wouldn't be viewing the question (over 700); likewise, if Adobe cannot answer this simple question then why even have the ability to ask questions.  I hate using the word HATE, but I hate how companies give it's customers a false hope of having their questions answered then ignore them.  Adobe, please remove the support feature when marketing your products.  I mean, damn.... a totally easy question from 2012 was asked and four years and 23 days later you still have not responded?  SMH

          1 person found this helpful
          • 2. Re: Manage authorized devices
            Traveltiff2 Level 1

            I found out how to do it! (and I do not work for Adobe but totally agree that someone should've helped you at least in the past FOUR YEARS. crazy.)

            So log into your adobe account online.

            Go to Plans & Products.

            Under Plans, find your "Creative Cloud Membership" section. Click on Manage Plan.

            On this page, you'll see a section called "Activated devices".

            You'll see all the devices your membership is using and can easily deactivate one (or all) of them by clicking the x on the right.


            Oh happy day!

            4 people found this helpful
            • 3. Re: Manage authorized devices

              I had the same question.  If you log into your Adobe account and open up the "plan details", there is a section on approved devices.  Open this section and it will give you the opportunity to delist devices.  This will allow you to register new devices.

              • 4. Re: Manage authorized devices
                pcr42 Level 1

                I don't see any of these options -Activated Devices or Plan Details when I log on. What type of accounts do you have?

                • 5. Re: Manage authorized devices
                  Nanaky Level 5

                  The option only exist when have a creative Cloud. For Digital Edition (Which are open this thrend) the option not exist.

                  • 6. Re: Manage authorized devices

                    You deactivate your device by 'signing out'. Just did it. It is not very obvious at all... Click on the tiny CC logo on  the top bar (at least on a Mac) and click on gear icon. Click on Preferences... and you'll see a blue button reading 'Sign out'. Click. You're done. Now why anyone would bury a signing out feature inside of Preferences is  a different discussion, though.