4 Replies Latest reply on Feb 16, 2012 11:12 PM by y88cdw

    Crash at startup :(

    y88cdw Level 1

      Between the loading screen and new project window, application freezes to white at full-sized window... uninstalled every plug-ins and still :


      Problem Event Name:                        AppHangB1

      Application Name:                             Adobe Premiere Pro.exe

      Application Version:                           5.5.2.0

      Application Timestamp:                    4e960e56

      Hang Signature:                                  524f

      Hang Type:                                          0

      OS Version:                                          6.1.7601.2.1.0.256.1

      Locale ID:                                             3084

      Additional Hang Signature 1:           524ff605c85882116c74e3415eb65488

      Additional Hang Signature 2:           b646

      Additional Hang Signature 3:           b646d77986f356a32ef5382f7c32d1e6

      Additional Hang Signature 4:           524f

      Additional Hang Signature 5:           524ff605c85882116c74e3415eb65488

      Additional Hang Signature 6:           b646

      Additional Hang Signature 7:          b646d77986f356a32ef5382f7c32d1e6

       

      So reinstalled PP CS5.5 (uninstall, reboot, delete every Premiere Pro folders including the ones in AppData, CCleaner), 5.5.0 has different timestamp code, same problem...

       

      Problem Event Name:                        AppHangB1

      Application Name:                             Adobe Premiere Pro.exe

      Application Version:                           5.5.0.0

      Application Timestamp:                    4d8a89e8

      Hang Signature:                                  524f

      Hang Type:                                          0

      OS Version:                                          6.1.7601.2.1.0.256.1

      Locale ID:                                             3084

      Additional Hang Signature 1:           524ff605c85882116c74e3415eb65488

      Additional Hang Signature 2:           b646

      Additional Hang Signature 3:           b646d77986f356a32ef5382f7c32d1e6

      Additional Hang Signature 4:           524f

      Additional Hang Signature 5:           524ff605c85882116c74e3415eb65488

      Additional Hang Signature 6:           b646

      Additional Hang Signature 7:          b646d77986f356a32ef5382f7c32d1e6


      Re-updated to 5.5.2. Same timestamp than before uninstallation. No plug-ins are installed.

       

      Application Timestamp:                    4e960e56

       

      It's kind of odd since I just had a fresh install, but some plugins (even with up-to-date installers) would have to be setup one at a time (launching application between each until error) to investigate which is causing irreversible effect on loading PP : reformat and email company), among them are : Neatvideo, Digieffects, NewBlue, RedGiant MB, Digital Anarchy Beauty, GBDeflicker, RE:Motion Blur and Pixelan CreativeEase and 3d Six-Pack. I guess the first step of that remaining solution is to format...

        • 1. Re: Crash at startup :(
          the_wine_snob Level 9

          Are you on Windows, or Mac OS?

           

          The first two things that I would consider, would be your video and your audio driver. That freezing at "white screen" might indicate an issue with the video driver, but it never hurts to update the audio driver too, as it can hang a program.

           

          What make/model video card?

          What is the currently installed number/date of your video driver?

           

          Good luck,

           

          Hunt

          • 2. Re: Crash at startup :(
            y88cdw Level 1

            Thanks, I have BETA Geforce drivers (295), will try to revert to 285.

             

            OS is Win 7 x64

            • 3. Re: Crash at startup :(
              the_wine_snob Level 9

              Thank you for that info, and so very quick too.

               

              Fingers x'ed that the video and audio drivers will fix things. If not, I am sure that others will have a few more questions, and likely more suggestions.

               

              Good luck,

               

              Hunt

              • 4. Re: Crash at startup :(
                y88cdw Level 1

                Had shift held to refresh PluginCache.

                 

                Seems to have fixed startup so far.

                 

                 

                 

                Edit (2012-02-14): Found a reliable cause of issue. Following scenario makes a difference in having the startup hang or not (reboot to fix): quit a software like Skype

                 

                -- unless it was quit while a project is running, next startup of premiere would crash anytime (i.e. quitting software at welcome screen of premiere will make next startup crash). As long as software is kept open or never opened, startup appears safe everytime. I wonder if that scenario renders that issue on other config as well. Unless there remains unresolved mess with untested apps that would require disk format to fix, I would have to determine what is being specific to my problem.

                 

                ASUS SABERTOOTH X79

                G.SKILL RIPJAWSZ F3-14900CL9Q2-32GBZL

                INTEL i7-3930K + NVIDIA EVGA GEFORCE GTX570

                CRUCIAL M4 128GB

                 

                Beta NVIDIA drivers work fine.

                 

                 

                 

                Edit (2012-02-17): 1866MHz RAM from G.Skill downclocked to 1600MHz. Persists. Explorer.exe must be ended and re-run to fix hang.

                 

                 

                 

                Thierry