3 Replies Latest reply on Nov 19, 2012 8:34 AM by pacosera

    HtmlToPdf Error (ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password

    pacosera Level 1

      Hello,

      We have LiveCycle 8.x with jBoss. It works ok. The server (Windows 2003) can browses to the link, but the link gives error in the LiveCycle Console Admministrator when I use the "HtmlToPdf" service.

       

      JBoss service is started like Local System. I don´t know what to do

       

      This is the error trace:

       

      2012-02-06 10:32:46,881 INFO  [com.adobe.service.ProcessResource] BMC508: Service HtmlToPdfSvc: Native process PID = 4708

      2012-02-06 10:32:58,426 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-028-http://repsolnet/pubs/es_es/home/home.aspx: Job Completion Status: Failed

      2012-02-06 10:32:58,428 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-025-http://repsolnet/pubs/es_es/home/home.aspx: Time Job Completed: 2/6/12 10:32

      AM for job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a

      2012-02-06 10:32:58,428 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-030-http://repsolnet/pubs/es_es/home/home.aspx: Waiting time in queue: 0 ms for

      job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a

      2012-02-06 10:32:58,429 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-026-http://repsolnet/pubs/es_es/home/home.aspx: Time of Job Execution: 12,682 ms

      for job = 503c34-7d0386-30aeb9-b17f60-2885dd-9ed84a

      2012-02-06 10:32:58,430 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-

       

      Error message from the primary converter:

      ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

       

      Error message from the fallback converter:

      ALC-PDG-052-020-HTML Converter could not convert the given file or URL.

      2012-02-06 10:32:58,447 ERROR [com.adobe.workflow.AWS] An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:

       

      Error message from the primary converter:

      ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

       

      Error message from the fallback converter:

      ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault

      routes were found to be configured.

      2012-02-06 10:32:58,447 ERROR [com.adobe.idp.workflow.dsc.invoker.WorkflowDSCInvoker] An exception was thrown with name

      1. com.adobe.livecycle.generatepdf.client.ConversionException message:

       

      Error message from the primary converter:

      ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

       

      Error message from the fallback converter:

      ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault

      routes were found to be configured.

      2012-02-06 10:32:58,460 ERROR [com.adobe.workflow.AWS] An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:

       

      Error message from the primary converter:

      ALC-PDG-015-013-Acrobat cannot open the file. Please ensure that it is not password protected or a corrupt PDF document.

       

      Error message from the fallback converter:

      ALC-PDG-052-020-HTML Converter could not convert the given file or URL. while invoking service GeneratePDFService and operation HtmlToPDF2 and no fault

      routes were found to be configured.

       

      Thanks for help me.