15 Replies Latest reply: Dec 9, 2012 3:38 AM by Arcangel66699 RSS

    CS5.5 crashing all the time

    tom_wilson Community Member

      Flash CS5.5 has suddenly started crashing all the time. It's ridiculous.
      It's always about 2 seconds after:
      - Minimizing/Bringing forward another window.

      - Testing a movie

      - Opening/closing another fla in CS5.5

       

      This is with any fla file. It's incredibly frustrating.
      The window just tints white and I get a "____________ has stopped working", and my only choice is to close program.

      I am using Windows 7.

       

      I am really shocked at how progressively unreliable EVERY Flash Pro has been since CS3, despite being an industry standard.
      It's been incredibly useful to me since I first started using it in 2004 (MX 2004 that is). However, considering all my other development software, it is clear that it is by far the most unreliable.
      It is unacceptable.

        • 1. Re: CS5.5 crashing all the time
          Anton Azarov Community Member

          Please provide detailed info:

           

          1) your OS bits (32 or 64)

          2) your ram value

          3) hard drive free space on disk where Flash is running

          4) increase virtual memoryso it will me not less than 2048 mb http://windows.microsoft.com/en-US/windows-vista/Change-the-size-of-virtual-memory

           

          My stable configuration

           

          HP ProBook 4530S, Windows 7 x64, 8 gb ram, 100 gb hdd free space on c:, virtual memory 1024 (no need more for me with 8 gb ram).

           

          I can open files up to 1024 mb into the memory. Nothing wrong with working.

          • 2. Re: CS5.5 crashing all the time
            tom_wilson Community Member

            Windows 7 32 bit

            4gb of ram

            C Drive capacity 500 gb

            Free space on C Drive 69 gb

            Virtual memory is 3.5gb

             

            Thanks.

            • 3. Re: CS5.5 crashing all the time
              Anton Azarov Community Member

              Try my fix, because half year ago I had similar.

               

              Go to C:\Users\ YOUR USER NAME \AppData\Local\Adobe\Flash CS5.5\

               

              There you will see  one folder or few. Like en_US

              This folder contain configurations that auto-rewrite if it broken or something like that.

               

              For example try to rename en_US to en_US_backup and run Flash CS5.5 and let me know if this was not helpful

              • 4. Re: CS5.5 crashing all the time
                tom_wilson Community Member

                Nope. That didn't work.

                I just had a terrible crash losing a lot of work...

                All I did was create a new document write a line of code and test it.

                2 seconds after it is compiled, Flash crashes.

                 

                This happens all the time still...

                • 5. Re: CS5.5 crashing all the time
                  Anton Azarov Community Member

                  1) reinstall java virtual machine

                  2) http://kb2.adobe.com/cps/405/kb405257.html try this

                  • 6. Re: CS5.5 crashing all the time
                    tom_wilson Community Member

                    did both. Still happens
                    Perhaps not as much as it used to though, or maybe I'm lucky.

                    • 7. Re: CS5.5 crashing all the time
                      Anton Azarov Community Member

                      damn ) u a re lucky ) I listed all fixes that works to me... Last one - try launch your flash.exe with 'administrator privileges )

                      • 8. Re: CS5.5 crashing all the time
                        Darci_Thornton Community Member

                        I am having a similiar problem with my flash cs5.5.  In the middle of working on a video it crashes and says it can not save my file.  I wasn't even trying to save it. When I click ok it closes flash.  The worst thing is when I try to open my file again it says unexpected file format and I have lost all of my work, even if I was saving as I was going.  Also if I had another file open at the same time I've lost that one as well.  I get the same message when I try to open it.

                         

                        I have the latest verison of flash installed

                        I am using Windows 7

                        64 bit

                        4 gb of ram

                        177 gm of free space

                        3976 mb virtual memory

                         

                        I read this comment and will try it.

                        Go to C:\Users\ YOUR USER NAME \AppData\Local\Adobe\Flash CS5.5\

                         

                        There you will see  one folder or few. Like en_US

                        This folder contain configurations that auto-rewrite if it broken or something like that.

                         

                        For example try to rename en_US to en_US_backup and run Flash CS5.5 and let me know if this was not helpful

                        • 9. Re: CS5.5 crashing all the time
                          Darci_Thornton Community Member

                          Nope this did not work.  It seemed to work for a bit but then it crashed just now and I can no longer open my file losing all my work I had done today.  When trying to open my saved file it says Unexpected File Format.  Has anyone else come across this?  HELP!

                          • 10. Re: CS5.5 crashing all the time
                            tom_wilson Community Member

                            Nothing has worked. It's still happening.
                            I really don't want to, but I think I'll have to uninstall Flash cs5.5.

                            I've got lots of prefs and settings that I'll need to recover.


                            Adobe sucks.

                            • 11. Re: CS5.5 crashing all the time
                              Anton Azarov Community Member

                              Adobe is not sucks. issues can be happened with anyone with any software so just reinstall it. In usual computer it works prefectly. may be u installed other soft than blocks normal work of flash - i dont know this. its like half year ago i meet bug when i setup apache web server and run skype. and nothing from that was not working ) i know why - app use same port to working. but they collide to each other ) may be in your case you installed some app that break flash app. if u use cracked app this will provide issues. try to install trial flash and let here all know

                              17 февраля 2012, 16:29 от tom_wilson <forums@adobe.com>:

                              tom_wilson http://forums.adobe.com/people/tom_wilson created the discussion

                               

                              "Re: CS5.5 crashing all the time"

                               

                              To view the discussion, visit: http://forums.adobe.com/message/4212658#4212658

                              >

                              • 12. Re: CS5.5 crashing all the time
                                vl4x4.ru

                                I have same problems with Flash CS5.5 installed over CS4.0.

                                Triing to open fla in CS5.5 result to crash.

                                After full uninstall, cleaning registry and reinstalling all work correct.

                                 

                                4x4

                                • 13. Re: CS5.5 crashing all the time
                                  Anton Azarov Community Member

                                  Topic startec can try this also =) I had similar problem in past

                                  • 14. Re: CS5.5 crashing all the time
                                    Darci_Thornton Community Member

                                    I found the solution to my problem on another forum.  I was trying to work with and save a file that was on a network drive.  I had to move the folder to my harddrive and save and work on it from there.  Hasn't crashed at all since.  Woo Hoo!

                                    • 15. Re: CS5.5 crashing all the time
                                      Arcangel66699

                                      This answer resolved my issue.. WITH OUT HAVING TO REINSTALL ANY ADOBE PRODUCTS, I would give it a try FIRST (to avoid reinstallation/updates)

                                       

                                      The process that screwed up everything, I am ALMOST sure of it is....

                                       

                                      I just installed MySQL Workbench and tools package & WAMPserver (APACHIE Server & PHPmyADMIN, SQL Buddy) exc....

                                       

                                      It must have corrupted the JAVA VM so reinstallation of JVM and I also decided to go in to the FLASH.exe (CS5.5) "Properties" and clicked on to make the progrm to run as ADMIN and "Run in Compatibility mode" Win Xp SP3 just to cover my bases.

                                       

                                      I also jacked up my JVM.ini [C:\Program Files\Adobe\Adobe Flash CS5.5\Common\First Run\ActionScript 3.0]

                                      FROM (-Xmx128m) *default* TO.....

                                       

                                      -Xmx256m

                                       

                                      In order to do it though Windows wouldn't allow me to just edit/save to the origional directory so I had to copy the JVM.ini file to the desk top/edit then copy it back to the origionating directory

                                       

                                      So my current configuration is this:

                                       

                                      INTEL P4 Duel core 3.2Ghz

                                      Win 7 (Up to date completely)

                                      4GB RAM

                                      6 HDD's consisteing in 4+/- TB's in space

                                       

                                      Adobe CS4^, CS5^*, CS5.5* ([*]Design Premium & [^]Production Premium) [Had to split the difference due to me not having the 64bit processor in my tower]

                                       

                                      Just figured I would actually post on here so other users may find my system specs and the resolution helpful if they are having related issues.

                                       

                                      Hope it helps somebody, somewhere

                                       

                                      Message was edited by: Arcangel66699