Are you saying you only see so much of the video in your preview windows or is it croping out video when you are exporting the file to h.264? IF it's cutting stuff out in your preview window and when you are encoding you must still have the wrong project settings, What is your video from and what is it's resolution and file extension?
Welcome to the forum.
Can you post the MediaInfo data on one of those files, and also the full specs. of your Sequence Settings?
It might be useful to post a screen-cap, showing the result in the Program Monitor, so that we can see exactly what you are seeing.
THANKS:::@Ann Bens.. I did that and whithin a sec I had my frame back... magic..
what I did before is opening a sequence with the same setting as my imported mpeg 4 file 48khw widescreen 16:9 after... but it did not work...
...it cost me hours and calls... already trying to find out by myself...