34 Replies Latest reply on Jun 5, 2018 6:38 PM by airbrushfx

    Images disappear when attempting to crop

    mrdimn Level 1

      Hi Folks -

       

      Here's the problem for today:

       

      I've got a PC with 12 GB of memory, 9 allocated to PS CS5.

      A Radeon 5970 video card with 2GB on-board memory.... although CS5 might only accept 1GB.

       

      I open 30 files about 200K each, which would put total usage around 6 MB total... let's say 7MB to add a little buffer.

       

      I could process the  first 10-12 files.  I was just cropping each image to what I needed to do. Nothing was standard, so an action or some other automated process was not a viable option.

      After each crop, I would save the image and close it out.

       

      About the 13-14 image, as I was starting to crop, the image would just disappear completely so I couldn't crop the image at all.

       

      All video drivers and Adobe updates are installed.

       

      I could close the program and restart it, and it worked fine. But I shouldn't have to do that.

       

      Does anybody know what was happening?

       

       

      Thanks,


      Doug

        • 1. Re: Images disappear when attempting to crop
          Level 7

          What do you mean by "image would just disappear"?

           

          And have you tried resetting the crop tool (to clear values you forgot about in the options bar)?

          • 2. Re: Images disappear when attempting to crop
            mrdimn Level 1

            Hi Chris -

             

            When I say they would disappear, what would happen is the following:

             

            with the images already loaded into the PS, all were JPGS.

            I would have the Crop tool selected from the previous image,

            no values were set in the crop tool because the 30 images I was processing would change from landscape to portrait and visa versa, and not in a particular order.

            As I mentioned before, PS would work fine for the the first 10-12 images, and then things would get funky.

             

            Anyway, the process was crop, save, close the image, work on the next image.

            After editing a number of images, I would left-click and hold to use the crop tool, and the image would disappear.   And I mean that I could see the background to PS, where the image used to be.

            It would look as if no image was loaded.

             

            When I would release the crop tool, the image would appear.  If I clicked on the crop tool again, it would disappear again.

             

            Thanks,


            Doug

            • 3. Re: Images disappear when attempting to crop
              Curt Y Level 7

              Have you checked the width and height box to make sure they are not set to 1 pixel?

              1 person found this helpful
              • 4. Re: Images disappear when attempting to crop
                mrdimn Level 1

                Hi Curt -

                 

                Yes, I checked.  I cleared them at the beginning of my processing session, and never touched them again.

                Since the photos I was working on were not of a standard shape or size, and each crop job was unique,

                I made sure there were no dimensions set.

                 

                As I mentioned before, I would left-click and hold to use the crop tool, and I didn't even have to move the tool over the image, just left-click and holding,  and the image would disappear.

                When I would release the crop tool, the image would reappear.

                 

                Thanks,


                Doug

                • 5. Re: Images disappear when attempting to crop
                  Noel Carboni Level 8

                  Funny thing...  I just saw this same thing for the first time today.

                   

                  Freshly started Photoshop, editing in Tabbed view, one image open, with some gray space around it.  At the start of the editing session, after converting an ISO 3200 Canon EOS-40D image through Camera Raw, I ran a few actions on it and downsized it, then suddenly any tool I would use that would normally draw over the image (e.g., crop, selection, etc. that draw a marquee) would just cause the image to disappear and the Photoshop window to be all the same gray color the surround had, while the tool was attempting to draw over the image.  Even trying to use the Ruler Tool on it would cause the image to disappear.  I saw this happen in 3 different Photoshop sessions where I had freshly started Photoshop.

                   

                  • What version of display drivers do you have, mrdimn?
                  • What (advanced) mode is your OpenGL Drawing set to in Photoshop?
                  • Do you have the Perfect Resize 7 (or any other OnOne Software plug-ins installed)?

                   

                  I ask because I've recently updated to ATI Catalyst 12.1 and Perfect Resize 7.0.6, as well as having changed the mode to "Normal".

                   

                  I'm working right now to see if I can come up with a sequence of steps that reproduces this reliably.

                   

                  -Noel

                  • 6. Re: Images disappear when attempting to crop
                    mrdimn Level 1

                    Hi Noel -

                     

                    You've got me thinking about this now...

                     

                    1) Display drivers, I have ATI 12.1

                    2) For the OpenGL - I have it in Advanced mode.

                    3) I do have the onOne Perfect Photo 6. 

                     

                    This may be something I should pass along to onOne, now that you mention it.

                     

                    Thanks for the adding in another factor.

                     

                    Doug

                    • 7. Re: Images disappear when attempting to crop
                      Noel Carboni Level 8

                      Well, I've been testing, doing exactly what I did before, to the very same images, and...  Nothing.  Even including runs of Perfect Resize 7.

                       

                      Another thing is that I was running the Pandora web site player earlier today, and I noticed from time to time it would refresh my desktop icons.  I believe they use Flash if I'm not mistaken.  Just now when testing (and unable to reproduce this problem) I was NOT running Pandora but rather Windows Media Player.

                       

                      I was also running a VMware virtual machine earlier that I am not running now.

                       

                      I'll keep an eye open for this happening again.  I suspect something had chewed up the video driver resources.  Apparently it turned them back in, as I haven't rebooted since the problem (haven't rebooted for days, actually).

                       

                      -Noel

                      • 8. Re: Images disappear when attempting to crop
                        Level 7

                        Try disabling the onOne plugins and see if it still happens.

                         

                        And Noel can try rolling back his ATI drivers (which, I suspect are the most likely cause).

                        • 9. Re: Images disappear when attempting to crop
                          mrdimn Level 1

                          Hi Chris -

                           

                          Is there an easy way to disable the plug-ins?

                          Or will I have to uninstall them?

                           

                          Thanks,


                          Doug

                          • 10. Re: Images disappear when attempting to crop
                            Curt Y Level 7

                            Think you can put a ~ in front of file and then program will not recognize it.

                            • 11. Re: Images disappear when attempting to crop
                              Noel Carboni Level 8

                              FYI, I have continued working on images as I was yesterday, and since the 3 times I saw this problem I have yet to see it again.  I have not rebooted, nor have I changed drivers - only the specific things I am running in addition to Photoshop have been different.  And I think suspicion may be directed away from the OnOne software as well, as I have used it quite heavily without problems.

                               

                              Chris alluded to the problems possibly being in the display drivers, and I have to say I also believe that to be the case, but I wouldn't guess it's a bug so much as a resource shortage, given that it's not persistent, didn't cause a crash, and is not reliably reproducible.  I can say with certainty that yesterday, when I was seeing this problem, I had a LOT of windows open doing a bunch of different things (I am an extreme multitasker) - including a fair number of Internet Explorer 9 windows, which we know tax the GPU as well.  Further, some of those windows, such as VMware Workstation, were themselves resource hogs, in addition to Photoshop.

                               

                              Perhaps this sort of thing is why one might want to choose a 2 GB video card over a 1 GB (which is what mine is).

                               

                              I'll keep my eyes open, but all I can suggest at this point is to reduce the number of other things you're doing while working in Photoshop.

                               

                              -Noel

                              • 12. Re: Images disappear when attempting to crop
                                Noel Carboni Level 8

                                It figures...  1 MINUTE after I wrote the above I've reproduced the problem.  Not by doing anything specific, just by using Photoshop as usual.

                                 

                                Here's a sequence showing what happens, using the Rectangular Marquee Selection Tool:

                                 

                                Positioning mouse, mouse button not pressed:

                                ScreenGrab_02_07_2012_124257.jpg

                                 

                                Press mouse button and drag:

                                ScreenGrab_02_07_2012_124259.jpg

                                 

                                Let up mouse button:

                                ScreenGrab_02_07_2012_124302.jpg

                                 

                                With this happening and us both running Catalyst 12.1, I'd have to put my money on an unexpected new resource problem in that version of the ATI drivers.

                                 

                                I have Photoshop in this state now and am continuing to experiment to see if I can get more info...  ALL THIS IS WITHOUT CLOSING PHOTOSHOP.  For example:

                                 

                                • It happens with subsequently opened images.
                                • It happens even if the current image is closed and another one is opened.
                                • My own plug-in software that uses OpenGL comes up and runs as expected.  This tends to imply corruption inside Photoshop instead of a GPU resource shortage.
                                • The problem persists if (without closing Photoshop) OpenGL is disabled and an image is opened (at which point it works okay), then OpenGL is re-enabled and an image is opened.
                                • Switching an open document between windowed and tabbed view doesn't help.
                                • Changing to an alternate workspace does not clear the problem.
                                • The OpenGL brush resizing shortcuts (Shift - Right Click and drag) revert to non-OpenGL operation (i.e., just the outline is shown, no red overlay).
                                • Animated zoom stops functioning; instead the marquee alone animates, reminiscent of non-OpenGL operation.
                                • The clone tool Overlay DOES work, but it seems a bit jumpy, as though it's being rendered in GDI, not OpenGL.
                                • At one point it seemed to start working again, but it was clear the image had dropped out of OpenGL altogether.  Closing and reopening it caused the reappearance of the problem, and animated zoom started working again after reopening the image.
                                • The window seems to be replaced with the color from pixel(s) at the top edge.  Note this sequence, using a window that has no border showing around the image:

                                 

                                ScreenGrab_02_07_2012_125657.jpg

                                 

                                ScreenGrab_02_07_2012_125659.jpg

                                 

                                ScreenGrab_02_07_2012_125700.jpg

                                 

                                If it's at all helpful to you, Chris, Help - System Info reports this:

                                http://Noel.ProDigitalSoftware.com/ForumPosts/PSCS5SystemInfo.txt

                                 

                                 

                                -Noel

                                • 13. Re: Images disappear when attempting to crop
                                  Noel Carboni Level 8

                                  Hm, it turns out I *DID* get an indication from my software about what has gone wrong.  I didn't notice it at first because it automatically fell back to doing its work an alternate way (which is what Photoshop is apparently trying to do as well)...

                                   

                                  I think this is key, and all but PROVES that the problem is in the Catalyst 12.1 drivers.  This is the problem my software detected:

                                   

                                  glCompileShader() - Fragment Shader failed to compile.

                                   

                                  It did not return a specific error string, just this:

                                   

                                  Fragment shader failed to compile with the following errors:'

                                   

                                  This says that there's something specifically wrong with the driver's shader compiler, possibly due to a resource shortage.  Not being able to compile software to run on the GPU could make all sorts of things go wrong in Photoshop.

                                   

                                  FYI, Photoshop crashed on exit after all of the above testing...

                                   

                                  StoppedWorking.jpg

                                   

                                  UnhandledException.jpg

                                   

                                  ImageRuntime.jpg

                                   

                                  -Noel

                                  • 14. Re: Images disappear when attempting to crop
                                    Level 7

                                    And it crashed in image_runtime.dll, trying to tear down shader related code.

                                     

                                     

                                    We already filed a handful of bugs on the 12.1 drivers.  Sounds like they may need another.

                                    • 15. Re: Images disappear when attempting to crop
                                      mrdimn Level 1

                                      Noel -

                                       

                                      Nice work on reproducing the problems and the same exact problems that I was getting. 

                                      At least yours was producing an error.  I wasn't even getting that much.

                                       

                                      Chris - Thanks for your help.  I guess somebody needs to let ATI know there are problems.

                                      Is that something that Adobe does or is it a situation where enough people complain to ATI to fix their drivers and then they fix it?

                                       

                                      I do have another question:  When I am saving images and PNG files, there is sometimes a massive lag (15-45 seconds) before the next pop-up window (None vs. Interlace).

                                      Do you think that could be a problem with the drivers or something else?

                                       

                                      Thank you all for your help and assistance.

                                       

                                       

                                      Doug

                                      • 16. Re: Images disappear when attempting to crop
                                        Level 7

                                        We talk to the GPU makers pretty frequently about issues (going both directions).

                                        • 17. Re: Images disappear when attempting to crop
                                          Noel Carboni Level 8

                                          Just to let you know, I have dropped back to Catalyst 11.7 and have had no further issues with this.  Not much time has elapsed, and I'll report back if I see any other issues, but do I feel pretty confident now that the latest ATI drivers were responsible.

                                           

                                          Dropping back was just a matter of doing this:

                                           

                                          1.  Run the Catalyst Install Manager via the Programs and Features function, and choose Uninstall Everything.

                                          2.  At the end it wants to reboot, but I deferred it.

                                          3.  Install the Catalyst 11.7 package.

                                          4.  Check your PC's path - it adds stuff to the start of the system PATH specification you might not want there.

                                          5.  Reboot.

                                           

                                          Note that there's a tweak for all the Catalyst drivers that stops a nuisance event from being repeatedly logged in the Windows event logs.  In addition to removing the extra PATH stuff I mentioned above, I always apply this after every Catalyst installation:

                                           

                                          Windows Registry Editor Version 5.00

                                          [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Atierecord]
                                          "eRecordEnable"=dword:00000000

                                           

                                          -Noel

                                          • 18. Re: Images disappear when attempting to crop
                                            aca95pks Level 1

                                            I thought I would reply to this too. I'm using Photoshop CS5 Extended on Win 7 64 bit and have the same problem.

                                             

                                            I'm running a Radeon 4850 with Catalyst 12.3 so it appears AMD have royally screwed up their OpenGL stuff.

                                             

                                            For now I've disabled GPU acceleration but it's very annoying. It doesn't happen for all images either.

                                            • 19. Re: Images disappear when attempting to crop
                                              Noel Carboni Level 8

                                              I've not seen any problems with Catalyst 12.3 in more than a month of use, actually, so they've "unscrewed" at least some of it.  But there's no surety that the same code is running for every different video card, and mine's different from yours (I have a 5670).

                                               

                                              Try doing a full uninstall of the Catalyst suite and any remnants of ATI software you can find, then drop back to the 11.7 Catalyst suite from last year.  That version was widely seen as good for Photoshop.

                                               

                                              -Noel

                                              • 20. Re: Images disappear when attempting to crop
                                                badger_girl Level 1

                                                I've got exactly the same issue - images disappearing when I crop. It was previously working fine, all of a sudden..'poof' gone! I've not changed any settings and I don't have the technical expertise to really follow what you guys are discussing. Help!

                                                 

                                                ....and a few minutes later - fixed! It was the old set to '1' in the width bar.

                                                • 21. Re: Images disappear when attempting to crop
                                                  vadoff Level 1

                                                  Same problem, makes photoshop very frustrating to use at the moment...

                                                  • 22. Re: Images disappear when attempting to crop
                                                    Noel Carboni Level 8

                                                    Five words:

                                                     

                                                    Download a new display driver.

                                                     

                                                    -Noel

                                                    • 23. Re: Images disappear when attempting to crop
                                                      vadoff Level 1

                                                      That was the first thing I did when I noticed the problem, no dice.

                                                      • 24. Re: Images disappear when attempting to crop
                                                        Noel Carboni Level 8

                                                        Assuming you've read through this thread, then, you've also checked to ensure all the Crop Tool options boxes are clear?

                                                         

                                                        -Noel

                                                        • 25. Re: Images disappear when attempting to crop
                                                          Fabio7371 Level 1

                                                          I have the same issue but I have NVIDA drivers.

                                                           

                                                          I have several images open and after several crops the images of anything I have open dissapear and I can't get them back unless I reboot Photoshop.

                                                           

                                                          I have Windows XP and CS5

                                                           

                                                          Any word from Tech support how to fix this?

                                                          • 26. Re: Images disappear when attempting to crop
                                                            Level 7

                                                            See post number 22.

                                                            • 27. Re: Images disappear when attempting to crop
                                                              aca95pks Level 1

                                                              Not really a very useful answer for supprt staff when others have said this doesn't help.

                                                               

                                                              I still cannot turn on full acceleration and I now have a Radeon 7850 with the latest drivers.

                                                              • 28. Re: Images disappear when attempting to crop
                                                                Level 7

                                                                AMD's 12.10 and 12.11 beta drivers have some regressions.

                                                                You probably want to use the 12.8 drivers (last stable version).

                                                                1 person found this helpful
                                                                • 29. Re: Images disappear when attempting to crop
                                                                  Fabio7371 Level 1

                                                                  Chris, thank you for your assistance. It reminded me to get the lastest drivers from NVIDIA and I have now installed them.

                                                                   

                                                                  If this makes a difference I will report back.  I am not sure how to "simulate" or recreate the failure, but it happened fairly often.

                                                                   

                                                                  I will report back.

                                                                  • 30. Re: Images disappear when attempting to crop
                                                                    Level 7

                                                                    And, of course, make sure you have the latest Photoshop updates installed.

                                                                    • 31. Re: Images disappear when attempting to crop
                                                                      wijay swaswill Level 1

                                                                      I Was stuck with the same problem with a long time but suddenly I noticed that there was a 1px in width as in picture below as i select the crop option. Please remove that **** and try it.
                                                                      Thanks me Later.

                                                                      Capture.JPG

                                                                      2 people found this helpful
                                                                      • 32. Re: Images disappear when attempting to crop
                                                                        Neofilm Level 1

                                                                        I had the same problem!!!! Adobe has lost their damn minds! I'm sitting here trying to crop a photo of a screen shot of Premiere crashing so I can show how it's not working and I need to crop the second monitor out of the image and every time i try to crop the image would disappear!!!!!!

                                                                         

                                                                        Finally I selected "clear" and it worked as it intuitively should/used to. It was very frustrating because I'm already pissed that premiere isn't working and then this curve ball

                                                                         

                                                                        2015-12-21-(1).jpg

                                                                        • 33. Re: Images disappear when attempting to crop
                                                                          davep91520459

                                                                          Had this trouble in CS3 - clearing the 1px from the field worked.  Thanks!

                                                                          • 34. Re: Images disappear when attempting to crop
                                                                            airbrushfx Level 1

                                                                            Reset the tool. Select the tool from the toolbar. After that, go up to the crop icon top left and left click to get the dropdown menu and click reset tool. Problem solved

                                                                            1 person found this helpful