Failed to get user preferences

Please send me you adobe id.

Regards

ratnesh

Hi there, I'm trying to sign up for the free version of Adobe Story, but when I try sign in, it keeps saying "Failed to get user preferences". Would you be able to assist on this?

Many thanks,

Andrew

Hi,

Please send me your adobe id at vartgupt@adobe.com.

Thanks

Vartul

I am also having this problem and have emailed my Adobe ID to the vartgupt@adobe.com. I have CS5.5 Production so I have the paid version of Adobe Story, I'm really excited about using it but can't login on the website Adobe Story or in my program. The Program says contact your admin, the website says unable to load user preferences. Thanks for your help.

I'm still having the same issue. I emailed my Adobe ID to vartgupt@adobe.com, but have received no reply

Sorry for the inconvenience caused to you.

I have replied on your gmail id.

Please recheck it.

Thanks

Vartul

I too am still having this problem. I actually contacted login support on chatting and it was very not helpful. They told me the only way to solve it was through this forum....so here I am waiting. Come on adobe! At least give me someone to contact that will respond! I'd really like to use my Story! I'm still getting the Failed to get user preferences error when I login and it logs me right back out. I've already sent my email to the above listed email address. For the love! Please help!

Sorry for the inconvenience caused to you,but we have not recieved your adobe id.

We are investigating the issue.

Please send me your adobe id at vartgupt@adobe.com.

Thanks for your support.

Regards

Vartul

Hi,

We have resolved the issue.

Please try logging into Adobe Story again.

Thanks

Vartul

Thanks, it's working great now

I NEED MY SCRIPTS OFF OF MY ONLINE ACCOUNT! please.

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless.... I NEED IT NOW!!!

mhp@logic.bm

Can someone PLEASE help me??? Problem with Adobe Story. Getting an error that says "Failed to get user preferences, lost the internet connection." I can not get my scripts. Phone support was useless.... I NEED IT NOW

I'm having the same problem and i already sent you my id to your mail, so i hope you answer soon so i can keep in my work... Kind of urgent you know :S

I tried emailing you my Adobe ID and the email just bounced back. I really needed to use Adobe Story today and, now, have lost a day of work. Can you please respond to my email regarding this problem so that I can at least determine whether or not it will be up and running or if I must make alternative plans.

-caley

Hi..I have the same problem. Anyone can help me please? Can I send my Adobe Id to you, Vartul?

Thanks

Fabio

Hi Fabio,

Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )

If problem still exists , please share your id with me.

Sorry for the inconvenience caused to you.

Thanks

Vartul

Adobe Story

Hi Fabio,

I am having the same problem. Can you assist me?

Thanks

Hi,

If on logging into Story you are seeing the error "Failed to get user preferences" , please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error.

thanks

Sandeep

Hi Vartul,

I cleared cache but the problem still exists.

My Id is brunofabiobruno@hotmail.it and my password is helloween.

Help me please.

Thank you

Fabio

Date: Wed, 1 May 2013 17:03:30 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Failed to get user preferences

    Re: Failed to get user preferences

    created by Vartul(Story Team) in Adobe Story - View the full discussion

Hi Fabio,

Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )

If problem still exists , please share your id with me.

Sorry for the inconvenience caused to you.

Thanks

Vartul

Adobe Story

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5284048#5284048

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Hi,

Please try to login now.

Issue has been resolved.

Thanks

Vartul

Story Team

Hi, the problem has been solved, thank you. But my last script is lost:(

Fabio

Date: Fri, 10 May 2013 02:24:53 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Failed to get user preferences

    Re: Failed to get user preferences

    created by Vartul(Story Team) in Adobe Story - View the full discussion

Hi,

Please try to login now.

Issue has been resolved.

Thanks

Vartul

Story Team

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308208#5308208

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Hi,

Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.

From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.

If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.

If you still face any issue please let us know.

thanks

Sandeep

Hi, the problem still exists: last two works don't compare anywhere:(

thanks

Date: Fri, 10 May 2013 05:15:03 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Failed to get user preferences

    Re: Failed to get user preferences

    created by Sandeep (Story team) in Adobe Story - View the full discussion

Hi,

Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.

From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.

If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.

If you still face any issue please let us know.

thanks

Sandeep

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308591#5308591

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Hi,

Can you tell us the name of the scripts which are lost?

Also, Please let us know when were the scripts created and last saved.

Thanks

Vartul

Story team

The last one was called "copione senza titolo", but I don't remeber the other one. Both were created months ago. The first one was saved for the last time two or three weeks ago.

Thank you very much

Date: Fri, 10 May 2013 06:17:26 -0700

From: forums_noreply@adobe.com

To: brunofabiobruno@hotmail.it

Subject: Failed to get user preferences

    Re: Failed to get user preferences

    created by Vartul(Story Team) in Adobe Story - View the full discussion

Hi,

Can you tell us the name of the scripts which are lost?

Also, Please let us know when were the scripts created and last saved.

Thanks

Vartul

Story team

     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308673#5308673

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Hi,

We have mailed you the document mentioned by you.

Please check your mailbox and let us know if you face any other issue.

Thanks

Vartul

Story Team

Hello, I'm also having the same problem. I can't get into either the desktop or online version of Story. I would be very appreciative of any solutions.

Thanks in advance.

I'm having this issue too - can somebody please help me so I can get my scripts off and switch to software that doesn't lock me out!

jamie.a.mw and Zan Rune,

please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error. See Sandeep's comment #21.

Hi Zan Rune,

Your issue has been resolved, please try logging in Story again.

Please let us know if you face any other issue.

Thanks,

Vimal Varshney