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1. Re: Failed to get user preferences
Ratnesh-Kumar Feb 6, 2012 7:04 PM (in response to Rumpus_Films)Please send me you adobe id.
Regards
ratnesh
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2. Re: Failed to get user preferences
Andrew Schär Apr 26, 2012 1:52 AM (in response to Ratnesh-Kumar)Hi there, I'm trying to sign up for the free version of Adobe Story, but when I try sign in, it keeps saying "Failed to get user preferences". Would you be able to assist on this?
Many thanks,
Andrew
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3. Re: Failed to get user preferences
Vartul(Story Team)Apr 26, 2012 2:08 AM (in response to Andrew Schär)
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4. Re: Failed to get user preferences
1x1Nica Apr 30, 2012 7:09 AM (in response to Rumpus_Films)I am also having this problem and have emailed my Adobe ID to the vartgupt@adobe.com. I have CS5.5 Production so I have the paid version of Adobe Story, I'm really excited about using it but can't login on the website Adobe Story or in my program. The Program says contact your admin, the website says unable to load user preferences. Thanks for your help.
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5. Re: Failed to get user preferences
Andrew Schär May 2, 2012 12:32 AM (in response to 1x1Nica)I'm still having the same issue. I emailed my Adobe ID to vartgupt@adobe.com, but have received no reply
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6. Re: Failed to get user preferences
Vartul(Story Team)May 2, 2012 12:37 AM (in response to Andrew Schär)
Sorry for the inconvenience caused to you.
I have replied on your gmail id.
Please recheck it.
Thanks
Vartul
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7. Re: Failed to get user preferences
1x1Nica May 2, 2012 5:06 AM (in response to Rumpus_Films)I too am still having this problem. I actually contacted login support on chatting and it was very not helpful. They told me the only way to solve it was through this forum....so here I am waiting. Come on adobe! At least give me someone to contact that will respond! I'd really like to use my Story! I'm still getting the Failed to get user preferences error when I login and it logs me right back out. I've already sent my email to the above listed email address. For the love! Please help!
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8. Re: Failed to get user preferences
Vartul(Story Team)May 2, 2012 5:28 AM (in response to 1x1Nica)
Sorry for the inconvenience caused to you,but we have not recieved your adobe id.
We are investigating the issue.
Please send me your adobe id at vartgupt@adobe.com.
Thanks for your support.
Regards
Vartul
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9. Re: Failed to get user preferences
Vartul(Story Team)May 2, 2012 8:02 AM (in response to Vartul(Story Team))
Hi,
We have resolved the issue.
Please try logging into Adobe Story again.
Thanks
Vartul
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10. Re: Failed to get user preferences
Andrew Schär May 18, 2012 1:37 AM (in response to Vartul(Story Team))Thanks, it's working great now
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11. Re: Failed to get user preferences
kapytat66 Jun 5, 2012 10:14 AM (in response to Ratnesh-Kumar)I NEED MY SCRIPTS OFF OF MY ONLINE ACCOUNT! please.
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12. Re: Failed to get user preferences
Shawn Thompson Bermuda Jun 5, 2012 2:15 PM (in response to Ratnesh-Kumar)Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless
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13. Re: Failed to get user preferences
Shawn Thompson Bermuda Jun 5, 2012 2:23 PM (in response to Ratnesh-Kumar)Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless.... I NEED IT NOW!!!
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14. Re: Failed to get user preferences
Shawn Thompson Bermuda Jun 5, 2012 3:24 PM (in response to Ratnesh-Kumar) -
15. Re: Failed to get user preferences
Shawn Thompson Bermuda Jun 5, 2012 5:57 PM (in response to Ratnesh-Kumar)Can someone PLEASE help me??? Problem with Adobe Story. Getting an error that says "Failed to get user preferences, lost the internet connection." I can not get my scripts. Phone support was useless.... I NEED IT NOW
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16. Re: Failed to get user preferences
Robale94 Jun 5, 2012 7:02 PM (in response to Vartul(Story Team))I'm having the same problem and i already sent you my id to your mail, so i hope you answer soon so i can keep in my work... Kind of urgent you know :S
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17. Re: Failed to get user preferences
Bissonica Jun 5, 2012 7:12 PM (in response to Vartul(Story Team))I tried emailing you my Adobe ID and the email just bounced back. I really needed to use Adobe Story today and, now, have lost a day of work. Can you please respond to my email regarding this problem so that I can at least determine whether or not it will be up and running or if I must make alternative plans.
-caley
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18. Re: Failed to get user preferences
brunofabiobruno@hotmail.i May 1, 2013 8:09 AM (in response to Andrew Schär)Hi..I have the same problem. Anyone can help me please? Can I send my Adobe Id to you, Vartul?
Thanks
Fabio
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19. Re: Failed to get user preferences
Vartul(Story Team)May 1, 2013 5:03 PM (in response to brunofabiobruno@hotmail.i)
Hi Fabio,
Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )
If problem still exists , please share your id with me.
Sorry for the inconvenience caused to you.
Thanks
Vartul
Adobe Story
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20. Re: Failed to get user preferences
ssaints May 1, 2013 5:13 PM (in response to Vartul(Story Team))Hi Fabio,
I am having the same problem. Can you assist me?
Thanks
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21. Re: Failed to get user preferences
Sandeep (Story team)May 1, 2013 11:21 PM (in response to ssaints)
Hi,
If on logging into Story you are seeing the error "Failed to get user preferences" , please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error.
thanks
Sandeep
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22. Re: Failed to get user preferences
brunofabiobruno@hotmail.i May 9, 2013 11:18 AM (in response to Vartul(Story Team))Hi Vartul,
I cleared cache but the problem still exists.
My Id is brunofabiobruno@hotmail.it and my password is helloween.
Help me please.
Thank you
Fabio
Date: Wed, 1 May 2013 17:03:30 -0700
From: forums_noreply@adobe.com
To: brunofabiobruno@hotmail.it
Subject: Failed to get user preferences
Re: Failed to get user preferences
created by Vartul(Story Team) in Adobe Story - View the full discussion
Hi Fabio,
Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )
If problem still exists , please share your id with me.
Sorry for the inconvenience caused to you.
Thanks
Vartul
Adobe Story
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5284048#5284048
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23. Re: Failed to get user preferences
Vartul(Story Team)May 10, 2013 2:24 AM (in response to brunofabiobruno@hotmail.i)
Hi,
Please try to login now.
Issue has been resolved.
Thanks
Vartul
Story Team
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24. Re: Failed to get user preferences
brunofabiobruno@hotmail.i May 10, 2013 4:50 AM (in response to Vartul(Story Team))Hi, the problem has been solved, thank you. But my last script is lost:(
Fabio
Date: Fri, 10 May 2013 02:24:53 -0700
From: forums_noreply@adobe.com
To: brunofabiobruno@hotmail.it
Subject: Failed to get user preferences
Re: Failed to get user preferences
created by Vartul(Story Team) in Adobe Story - View the full discussion
Hi,
Please try to login now.
Issue has been resolved.
Thanks
Vartul
Story Team
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308208#5308208
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5308208#5308208
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25. Re: Failed to get user preferences
Sandeep (Story team)May 10, 2013 5:14 AM (in response to brunofabiobruno@hotmail.i)
Hi,
Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.
From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.
If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.
If you still face any issue please let us know.
thanks
Sandeep
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26. Re: Failed to get user preferences
brunofabiobruno@hotmail.i May 10, 2013 6:11 AM (in response to Sandeep (Story team))Hi, the problem still exists: last two works don't compare anywhere:(
thanks
Date: Fri, 10 May 2013 05:15:03 -0700
From: forums_noreply@adobe.com
To: brunofabiobruno@hotmail.it
Subject: Failed to get user preferences
Re: Failed to get user preferences
created by Sandeep (Story team) in Adobe Story - View the full discussion
Hi,
Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.
From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.
If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.
If you still face any issue please let us know.
thanks
Sandeep
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308591#5308591
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5308591#5308591
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5308591#5308591. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Story by email or at Adobe Community
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27. Re: Failed to get user preferences
Vartul(Story Team)May 10, 2013 6:17 AM (in response to brunofabiobruno@hotmail.i)
Hi,
Can you tell us the name of the scripts which are lost?
Also, Please let us know when were the scripts created and last saved.
Thanks
Vartul
Story team
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28. Re: Failed to get user preferences
brunofabiobruno@hotmail.i May 10, 2013 6:33 AM (in response to Vartul(Story Team))The last one was called "copione senza titolo", but I don't remeber the other one. Both were created months ago. The first one was saved for the last time two or three weeks ago.
Thank you very much
Date: Fri, 10 May 2013 06:17:26 -0700
From: forums_noreply@adobe.com
To: brunofabiobruno@hotmail.it
Subject: Failed to get user preferences
Re: Failed to get user preferences
created by Vartul(Story Team) in Adobe Story - View the full discussion
Hi,
Can you tell us the name of the scripts which are lost?
Also, Please let us know when were the scripts created and last saved.
Thanks
Vartul
Story team
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308673#5308673
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5308673#5308673
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5308673#5308673. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Story by email or at Adobe Community
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29. Re: Failed to get user preferences
Vartul(Story Team)May 10, 2013 7:24 AM (in response to brunofabiobruno@hotmail.i)
Hi,
We have mailed you the document mentioned by you.
Please check your mailbox and let us know if you face any other issue.
Thanks
Vartul
Story Team
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30. Re: Failed to get user preferences
Zan Rune May 11, 2013 7:09 PM (in response to Rumpus_Films)Hello, I'm also having the same problem. I can't get into either the desktop or online version of Story. I would be very appreciative of any solutions.
Thanks in advance.
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31. Re: Failed to get user preferences
jmorganward May 12, 2013 10:34 PM (in response to Rumpus_Films)I'm having this issue too - can somebody please help me so I can get my scripts off and switch to software that doesn't lock me out!
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32. Re: Failed to get user preferences
saumitras May 14, 2013 6:07 AM (in response to jmorganward)jamie.a.mw and Zan Rune,
please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error. See Sandeep's comment #21.
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33. Re: Failed to get user preferences
Vimal_VarshneyMay 15, 2013 8:42 AM (in response to saumitras)
Hi Zan Rune,
Your issue has been resolved, please try logging in Story again.
Please let us know if you face any other issue.
Thanks,
Vimal Varshney