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I'm wondering if rather than the IE version, it is more about upgrading to RoboHelp 8. Do you keep copies of the old help outputs in a way that you can tell which version of RoboHelp created them? I'm hoping that you can open a RoboHelp 6 or 7 produced output and see how that works.
Also you refer to a custom-built skin. Do you mean a supplied skin that you customised or you truly created you own skin somehow? Have you tried using a supplied skin to see if you still have the problem then?
See www.grainge.org for RoboHelp and Authoring tips
Thank you so much for your input. While experimenting with one of the "prepackaged" skins, I hit upon the problem. The logo that we were using as the About button image was a .GIF logo. Just for fun, I replaced it with the .JPG version of the same graphic and regenerated the Help with the Animated Globe skin. It appeared in both IE and Firefox with no issues. I then added the .JPG as the About button image to our custom skin (which is a modified versioni of one of the other prepackaged skins, BTW) and it showed up in IE 7 with no issues. I've republished the help file and am going to get my IE 8 and 9 users to test it, but I think this might be solved.
Thanks again for your help and patience!!!