9 Replies Latest reply: Mar 5, 2012 2:25 PM by chris.campbell RSS

    Installation of AIR applications and uninstallation of AIR fails

    swampstump Community Member

      I can't install AIR apps and uninstall AIR itself. Whenever I try to do it, it shows me this error:

      ---------------------------

      Adobe AIR

      ---------------------------

      Ta aplikacja wymaga wersji środowiska Adobe AIR, której nie można znaleźć.

      Pobierz najnowszą wersję środowiska uruchamiania dostępną pod adresem

      http://www.adobe.com/go/getair_pl

      lub skontaktuj się z autorem aplikacji, aby uzyskać zaktualizowaną wersję aplikacji.

      ---------------------------

      OK  

      ---------------------------

       

      This is in Polish, but I can translate it:

       

      ---------------------------

      This application needs Adobe AIR framework version, which can't be found.

      Download newest framework version here

      http://www.adobe.com/go/getair_pl

      or contact with application author, to receive updated version of application.

      ---------------------------

       

      The same error appears when I try to install Adobe AIR applications (one which come in .air package) and uninstall whole Adobe AIR with Add/Uninstall Programs in Control Panel.

      I've reinstalled AIR with zapper tool and tried Microsoft FixIt.

      OS - Windows XP Home Edition SP3 x86

      Installation log:

      http://www.privatepaste.com/bd78290af0

        • 2. Re: Installation of AIR applications and uninstallation of AIR fails
          swampstump Community Member

          I've tried it and it didn't worked.

          • 3. Re: Installation of AIR applications and uninstallation of AIR fails
            dkarlson Community Member

            I'm having the same issue. Installation of AIR says that it completes successfully, but the install log says it failed. Attempts to launch any Air apps just prompts me to install Air. I've run the Air Zapper vb script, and used the new Microsoft Fix Me application, and neither have solved the issue. Weird thing is that I successfully ran Air apps for a long time before this issue started. I'm using XP SP3. Please advise.

             

            EDIT: To be specific, I ran the Microsoft tool & the Air Zapper tool, both mentioned in this comment: http://forums.adobe.com/message/4011007#4011007. I've also attached the output from the Collect Install Info tool, mentioned in this post: http://forums.adobe.com/message/3767788#3767788

             

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            Install Source: c:\c54d29cdb6b432e08d7adb7f02a1\x86\

            Local Package: c:\WINDOWS\Installer\1aac68.msi

             

             

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            Registry Package Code: 318FB9995E543D11DA1B000CF425DD25

            Install Location:

            Install Source: C:\Program Files\MSECACHE\WICU3\

            Local Package: C:\WINDOWS\Installer\ceb109.msi

            • 4. Re: Installation of AIR applications and uninstallation of AIR fails
              dkarlson Community Member

              I created another user profile on my Windows XP install, and was able to successfully install Adobe Air and launch Air programs. Is the Air installation issue related to a registry key in the HKU or HKCU registry hives?

              • 5. Re: Installation of AIR applications and uninstallation of AIR fails
                chris.campbell Adobe Employee

                dkarlson,

                It's very possible.  From the report that you sent, it appears that the OS did not believe AIR was installed.

                 

                swampstump, can you post your AIR installer log so I can take a look?  We might need an MSI log but we'll start with the easy one first.

                 

                http://kb2.adobe.com/cps/403/kb403150.html#main_viewlog

                 

                Chris

                • 6. Re: Installation of AIR applications and uninstallation of AIR fails
                  swampstump Community Member

                  http://wklej.org/hash/0f92240e54a/

                   

                  The installer said that the program was installed correctly.

                  • 7. Re: Installation of AIR applications and uninstallation of AIR fails
                    chris.campbell Adobe Employee

                    Could you try creating a new, temporary, user account and try installing from there?  If that works, you should be able to log back on to your normal account and use the runtime.

                     

                    Thanks,
                    Chris

                    • 8. Re: Installation of AIR applications and uninstallation of AIR fails
                      swampstump Community Member

                      I've created new account and installed it. Now it works only on new account. Still the same in the old account.

                      • 9. Re: Installation of AIR applications and uninstallation of AIR fails
                        chris.campbell Adobe Employee

                        Did you try installing both the app and runtime in the new account?  If so, what error do you get when you try and start the app up in your normal account?

                         

                        Chris