9 Replies Latest reply: May 16, 2012 9:37 AM by Kandy Kain RSS

    Digital IDs

    community help Community Member
        • 1. Re:  Digital IDs
          lowellite Community Member

          As usual, poor directions.  I tried to create a digital signature following your directions.  Step 9 says to type a password.  But I was never given the option to type a password.  Do you not even try to use your own directions?


          Now I have a digital ID with no password and no help from you.

          • 2. Re:  Digital IDs

            I have the same concern. No prompt for password. How secure is this certificate?!

            • 3. Re:  Digital IDs
              Dave Merchant ACP/MVPs

              If you select "Windows Certificate Store" when creating a new self-signed ID, there is no password step as the ID is secured directly against your Windows login. If you choose PCKS#12 the private key is stored in a file which can be copied onto external storage, attached to emails, etc. so must be protected by a password.

              • 4. Re:  Digital IDs

                Apparently I got the password prompt when I created my digital ID but forget what it is.  Now, I am trying to find a way to retrieve the password but find nothing in the Help to address the issue.

                • 5. Re:  Digital IDs
                  Kandy Kain

                  Hi, For this step..."Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password". Where is the "Reconfirm your password"? I only get 1 password box & when I click finish, it ways "Passwords do not match"


                  Thanks Much!!

                  • 6. Re:  Digital IDs
                    pranavj Adobe Employee

                    Hi Kandy,


                    I think you are using Windows 7 64 bit machine, Could you try pressing 'TAB key ' on your keyboard after typing your password, and then retype your password.


                    Let me know if that helps!!

                    • 7. Re:  Digital IDs
                      Kandy Kain Community Member

                      Thank you for your reply. You are correct; I am using a Windows 7 64 bit machine. I tried pressing tab…nope, it didn’t work. All it did was cycle through the fields.

                      • 8. Re:  Digital IDs
                        pranavj Adobe Employee

                        it would not show the confirm password field to you, hence what you need to do is after you input your password press tab once and input the password again to confirm it. Click finish


                        Workflow would be like:


                        1. Enter password
                        2. press tab once
                        3. retype your password
                        4. click finish
                        • 9. Re:  Digital IDs
                          Kandy Kain Community Member

                          YAY! Yes, that worked. Thanks much! And BTW...thanks for being so patient & for spelling it out for us less than sophisticated users!