20 Replies Latest reply: Nov 24, 2014 12:43 AM by vasilisnikolo RSS

    How do I fix error 523:523?

    chief_charlie37 Community Member

      When trying to open PDF documents online I get Adobe error message 523:523.  Using IE with Adobe X and Windows Vista Home Basic.  How dod I fix this problem?

        • 1. Re: How do I fix error 523:523?
          pwillener ACP/MVPs

          Can you open Adobe Reader by itself without an error?

          • 2. Re: How do I fix error 523:523?
            chief_charlie37 Community Member

            If I go to Adobe Reader on my computer I can open it locally and open files I have saved.  Occasionally I can open files from online but most of the time not.

            • 3. Re: How do I fix error 523:523?
              pwillener ACP/MVPs

              Can you give us the address of a public PDF files where this happens?

              • 4. Re: How do I fix error 523:523?
                Ankit_Jain Adobe Employee

                Could you also let us know if you are using a 64 bit OS or a 32 bit OS?

                • 5. Re: How do I fix error 523:523?
                  chief_charlie37 Community Member

                  32-bit.

                   

                   

                   

                  Some files that I haven't been able to open:

                   

                   

                   

                              www.undercurrent.org/members/ucnow/currentissue.pdf

                   

                   

                   

                              www.dtic.mil/whs/directives/infomgt/forms/eforms/dd2656.pdf

                   

                   

                   

                  Hope you can help - this situation is not good.

                   

                   

                   

                  Charlie Brown

                   

                  PO Box 1417

                   

                  El Granada, CA 94018

                   

                  Cell 650/922-3777

                   

                   

                   

                  "There is no greater service to this country than the defense of its

                  freedom."

                   

                        

                   

                                                                          -- Barry M.

                  Goldwater, 1909-1998

                  • 6. Re: How do I fix error 523:523?
                    pwillener ACP/MVPs

                    chief_charlie37 wrote:

                     

                    Some files that I haven't been able to open:

                       

                                www.undercurrent.org/members/ucnow/currentissue.pdf

                       

                                www.dtic.mil/whs/directives/infomgt/forms/eforms/dd2656.pdf

                    The first requires a password, the second opens without a problem.

                     

                    Sorry, I do not know what that error 523:523 means; is there any additional info with it, or is it just these numbers?

                    • 7. Re: How do I fix error 523:523?
                      pdfacro123 Adobe Employee

                      I'm getting the same result as Pat.  I can open www.dtic.mil/whs/directives/infomgt/forms/eforms/dd2656.pdf just fine. 

                      What does the error message say?  Can you please take a screenshot of the error dialog?  Which IE version are you running?  Are you getting the same error with Firefox or Chrome?

                      • 8. Re: How do I fix error 523:523?
                        chief_charlie37 Community Member

                        Attached is the error dialog that I sometimes get when trying to open .pdf

                        links/files from other open files.  Today I was able to open the dd2656.pdf

                        just fine.  Sometimes if I save the desired file by right clicking on the

                        url line and saving it as a picture I can then open it from the picture

                        folder.  I tried a link from the www.hud.gov <http://www.hud.gov/>  page and

                        got the error dialog again, as in the attachment to this message.  But,

                        later, I tried it again from the hud.org link and it opened just fine.  I

                        don't understand what is going on. 

                         

                         

                         

                        I have a 32-bit machine, using IE ver. 9, and have never used Firefox or

                        Chrome.  Appreciate your interest and help.

                         

                         

                         

                        Charlie Brown

                         

                         

                         

                        "There is no greater service to this country than the defense of its

                        freedom."

                         

                              

                         

                                                                                -- Barry M.

                        Goldwater, 1909-1998

                        • 9. Re: How do I fix error 523:523?
                          pwillener ACP/MVPs

                          Sorry, there is no attachment to your post.

                          • 10. Re: How do I fix error 523:523?
                            chief_charlie37 Community Member

                            I guess attaching it like in a regular message didn't work. 

                             

                            The dialog box for the problem states:

                             

                             

                             

                              "There is a problem with Adobe Acrobat/Reader.  If it is running, please

                            exit and try again. (523:523)"

                             

                             

                             

                            Charlie Brown

                             

                            PO Box 1417

                             

                            El Granada, CA 94018

                             

                            Cell 650/922-3777

                             

                             

                             

                            "There is no greater service to this country than the defense of its

                            freedom."

                             

                                  

                             

                                                                                    -- Barry M.

                            Goldwater, 1909-1998

                            • 11. Re: How do I fix error 523:523?
                              BymaTeam Community Member

                              Adobe Error 523 March 2 2012.jpg

                               

                              Me too!  I'm getting the same error, and I'm running:

                              - Windows 7 Professional 6.1.7600 (32 bit)

                              - Internet Explorer 9.0.8112.16421

                              - Adobe Reader X

                               

                              I can open Adobe by itself without an error, but when I try to open PDFs on webpages (like any of the PDF maps on this page:  http://www.cbe.ab.ca/programs/languages/french1.asp

                              it gives me the error above.

                               

                              Thanks in advance for any help!

                              • 12. Re: How do I fix error 523:523?
                                pdfacro123 Adobe Employee

                                Do you have any other version of Acrobat or Reader installed on your system?  What is the path that is listed Preferences > Internet > "Display PDF in browser"?  Is the protected mode enabled (Preferences > General > Enable Protected Mode at startup)?  Try running repair and see if the problem goes away.  To run repair, launch Control Panel > Programs > Programs and Features > choose Adobe Reader > choose Change > choose Repair.

                                • 13. Re: How do I fix error 523:523?
                                  BymaTeam Community Member

                                  HURRAY!  Thanks pdfacro123!

                                   

                                  I disabled the "Protect Mode" and now everything is working and I don't get the error when using PDFs in my browser.  Thanks again!

                                   

                                  BD

                                  • 14. Re: How do I fix error 523:523?
                                    vasilisnikolo Community Member

                                    i have the  same problem  the  last few  days.i have win 7 x64  and the problem is when i trying to open pdf on line.i'm  in use  firefox.i have  reader 10.1.3.what can i do?

                                    • 15. Re: How do I fix error 523:523?
                                      Claudio González MVP

                                      Are you getting the error even with the Protected Mode disabled?

                                      • 17. Re: How do I fix error 523:523?
                                        BitsBytesandMore Community Member

                                        I just started having the same problem. This is a brand new Dell Precision T7600 Workstation with Windows 7 SP1 x64 16MB of memory, Sata hard drives, etc (this is one of the most stable computers ever manufacturered meeting,complying and exceeding ISV-Certified standards) ...

                                         

                                        I manage over 200 PC's with similar configurations. I've never seen this particular problem before. It is happening to my customer using Adobe Reader XI (11.0.2). He only uses on his computer Microsoft Office 2010, AutoCad 2012 and Norton Internet Security. They have 19 other identical computers with identical hardware and software configurations. Only one up till now is presenting the problem.

                                         

                                        The message is as stated above:

                                         

                                        "There is a problem with Adobe Acrobat Reader. If it is running, please exit and try again. (523:523)"

                                         

                                        There is a problem with Adobe AcrobatReader. If it is running, please exit and try again. (523523).png

                                         

                                        Initially I thought it was an IE10 issue (since it started around the time IE10 was released) but as I've investigated on the web over the last couple of weeks it is also happening on other versions of IE and FireFox, other versions of Windows as well as with other versions of Adobe Reader and Acrobat. The problem seems to be without a doubt an Adobe issue.

                                         

                                        What is throwing me off is that I have 18 other computers of the same model with identical software images as the one above. I've tried re-installing Adobe Reader, protected mode "on-off" solutions suggested, downgrading back to IE9, disabling all non-Microsoft startup items and many other suggested fixes (even went to the extreme of removing Norton Internet Security completely just to be thorough). None have worked. My guess is that I will have to wipe out the computer and do a clean install and hope the error does not reappear.

                                         

                                        Also, the problem seems to be intermitent. At times it gives the error and once I click on "Ok" it opens the pdf document as if nothing had happened. At other times, closing IE10 and re-opening it solves the problem. Other times re-booting the computer solves it temporarily and other times, just going to another site with pdf files and opening them there and later returning to the website with the problem document allows us to open it without problems.

                                         

                                        This behaviour is very erratic. extremely disruptive and annoying to say the least. I'm sorry chief_charlie37, but this seems definitely to be a bug. I'm hoping that Adobe will "listen" and come up with a solution although my experience with Adobe over the years is that they do not even acknowledge issues (I know for a fact, by personal experience of errors and problems that have been annoying customers for years, error that are so persistent that they continue to annoy them trickling down from version to version and seen Adobe just ignore them.

                                         

                                        My only advice, to whoever reads this, is to attempt some of the solutions described on a Google search or in this forum. Otherwise, make your voice be heard and post your complaint everywhere you can. It may be the only way to get Adobe's attention.

                                         

                                         

                                        Bits ...

                                        • 18. Re: How do I fix error 523:523?
                                          dmspartans Community Member

                                          We've discovered at RJ that this error is generated when an application running as administrator calls Reader running as a standard user, using Avecto to elevate Reader's privileges.  Turning off Reader Protected mode by clearing the Enable Protected Mode at startup choice in Secuirity (Enhanced) stops the problem.  However this is a dangerous work-around, so I'm interested in other remedies.  Our issue occurred when Internet Explorer was running as Administrator and a client clicked a link to a PDF.

                                          • 19. Re: How do I fix error 523:523?
                                            PeterDeventer Community Member

                                            I disabled the "Protect Mode" at start up too and now everything is working!

                                            (W7 Ultimate 64 bits / Adobe Reader XI)

                                            • 20. Re: How do I fix error 523:523?
                                              vasilisnikolo Community Member

                                              thank  you