What are the specs. of the Audio, and are the Audio Streams 2-channel, or 6-channel (5.1 SS)?
When you Copied the files to your computer, did you Copy the full folder structure, or just the media files?
When you Imported the files, did you assure that Audio Conforming had completed 100%, before dragging the files to the Timeline?
Thanks for your answer.
When I copied the files I copied the entire folder.
For the specs of the audio I can only get the speed of the ausio (when I right click on propreties) nothing is writter under channel.
Also to import my file I'm dragging the file directly from my folder to Premiere. Because if I using the Organize-> get media, it seems there is the probleme. The video is loading and then it didn't recognize it (for every format)
I downloaded GSpot and I run my video but I don't get any information about the video or audio codec. I tried with an other video with a different format and I got the information. It's weird.
If you do not see any file information when you open the file in G Spot or MediaInfo, then the files are using a proprietary or very rare codec and will definitely not be editable in Premiere Elements.
Your friend will need to either give you video files in a more standard codec (a plain vanilla 1440x1080 or 1920x1080 MPEG2 would be perfect) or give you the original files from the camcorder. His program is creating files in a format that is of no use to you.