4 Replies Latest reply on Feb 15, 2012 10:31 AM by PECourtejoie

    PS CS5.1  - Application Manager: "Error Loading Updater Workflow" (Mac OS X Lion))

    anupamsg

      Hi,

       

      I am running PS CS5.1 (Version 12.1 x64) on Mac OSX Lion (10.7.3).  For the last few weeks, the update function is failing with an error message:

       

      "Error Updating Workflow"

       

      The error is showing up in the Adobe Application Manager, whose version is 2.2.41.0.

       

      I have attached the screenshot of the error as well:

       

      Adobe Application Manager.png

       

      On searching  the forum, I found a couple of references (http://forums.adobe.com/message/3585233#358523 and another one at http://forums.adobe.com/message/3682423 for a similar error on Windows).

       

      Based on the discussions in the forum, I have tried the following options so far:

       

      1. Reinstalled the Application Manager and rebooted - NO LUCK. Issue remains
      2. Uninstalled and reinstalled Photoshop CS5.1 - NO LUCK. Issue remains
      3. Checked the Java Version on the Mac (it is the latest from Apple - 1.6.0_29)
      4. Tried installing the Camera Raw update directly by downloading from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5311 - Issue remains as the Application Manager attempts to install the patch and promptly shows the error above

       

      I have also generated the PDApp.log and the aamu.log based on similar instructions at http://forums.adobe.com/message/3682423 (basically increasing the log level to 10).

       

      Can anyone help!   I am basically now stuck with a non-updatable version of PS CS5 and PSE9, and even downloaded patches are not getting applied.

       

       

      Content of the aamu.log (Located in ~/Library/Applicaton Support/Adobe/AAMUpdater/

       

       

      2012-02-12T22:55:01: >>> Adobe Updater Log Begin >>>

      2012-02-12T22:55:01: UpdaterCoreImpl::InitLogFile : Application Version 2.2.0.2

      2012-02-12T22:55:01: UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = /Users/anupam/Library/Application Support/Adobe/AAMUpdater/1.0/aamu.log

      2012-02-12T22:55:01: UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 10

      2012-02-12T22:55:01: Stepped into << UCInitialize >> call.

      2012-02-12T22:55:01: UCInitialize : WARNING - UWA workflow is already running for the current user.

      2012-02-12T22:55:01: UpdaterCore : Returning from << UCInitialize >> Returning with outErr Value =>  = 1

      2012-02-12T22:58:02: Stepped into << UCTerminate >> call.

      2012-02-12T22:58:02: Entering into <<EndUpdateInstallerSubsystem>>.

      2012-02-12T22:58:02: UpdaterCore : Stepped into << UCCloseHeadLightSession >> call.

      2012-02-12T22:58:02: UpdaterCore : Returning from << UCCloseHeadLightSession >> call.

      2012-02-12T22:58:02: Returning from << UCTerminate >> call with value = 1

      2012-02-12T22:58:02: UpdaterCoreImpl::ShutdownLogFile : Going to call ShutdownESDLogFile()

      2012-02-12T22:58:02: <<< Adobe Updater Log End <<<

       

      Content of the PDApp.log  (located in ~/Library/Logs):

       

       

      ...

      <<Lots of startup text>>

      ...

      ...

      ...

      2/12/2012 17:55:00.893 [INFO] PDAPP.AppletManager Loading progress625162 out of 625162

      2/12/2012 17:55:01.363 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion

      2/12/2012 17:55:01.367 [INFO] UWA.ZStringLoader Trying to load ZString for preferred locale - en_US

      2/12/2012 17:55:01.373 [INFO] UWA.ZStringLoader Applet locale set to - en_US

      2/12/2012 17:55:01.553 [INFO] UWAApplet.Startup Processing the startup command

      2/12/2012 17:55:01.559 [INFO] UWA.LoadWorkflowCommand Processing the LoadWorkflowCommand

      Sun Feb 12 17:55:01 2012    [INFO] PDApp.AppletManager - Loading Applet - UWA_Native for WindowID - 1

      Sun Feb 12 17:55:01 2012    [INFO] UWANative - Build Version - 2.2.41.0

      Sun Feb 12 17:55:01 2012    [INFO] UWANative - Logging Level verbosity Set  to 4

      Sun Feb 12 17:55:01 2012    [INFO] UWANative - Updater in non-patch mode

      Sun Feb 12 17:55:01 2012    [ERROR] UWANative - Error occured in initializing updater.Error code: 1

      Sun Feb 12 17:55:01 2012    [FATAL] UWANative - Failed to initialize Updater Core

      2/12/2012 17:55:01.596 [ERROR] UWA.LoadWorkflowCommand The start applet did not return the result xml. Startapplet returned <error>1</error>

      2/12/2012 17:55:01.597 [FATAL] UWA.LoadWorkflowCommand Cannot start UWANative Applet

      Sun Feb 12 17:58:02 2012    [INFO] PDApp.AppletManager - Un-loading Applet - UWA_Native for window ID - 1

      Sun Feb 12 17:58:02 2012    [INFO] PDApp.ExternalGateway - Callng the finalize function of the applet ID - UWA_Native

      2/12/2012 17:58:02.782 [INFO] PDApp.HostMessageHandler Recieved force window close message

      2/12/2012 17:58:02.782 [INFO] PDApp.HostMessageHandler Sending message to native

      Sun Feb 12 17:58:02 2012    [INFO] PDApp.WindowManager - Destroying window with ID - 1

      ...

      ...

      ...

       

       

      --

      Anupam