I do understand how reluctant developers can be to work with this. But I might think that if they had set up for "What's This" help, they have most of what is needed done already. After all, doesn't that require a unique mapping to nearly every field on a dialog?
One approach would be to map each dialog to a topic. Then describe the individual fields in the topic. If you used heading levels coupled with a Mini TOC, it should be pretty straightforward.
Another thing to ask the developers is if the app is running in 64 bit or 32 bit mode on 64 bit systems. While I'm not a developer, I do work with one and recently saw a note advising that certain things were corrected in his app by forcing it to run in 32 bit mode on 64 bit systems. I'm wondering if they can accomplish that, if it will restore the What's This functionality? Might be worth suggesting.
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Thank you for your input. I'll forward your email to the R&D manager.
Actually, I kept the original email as short as possible, and left out
We have a completely new Devel. Team (offshore), and they can't spare
Also, the What's This Helps work in the same 32bit environment, and also
in a 64 bit virtual machine emulation (in 32 bit), but in a native 64
bit environment they don't even show up. 64bit is the new wave and we
have to be able to support that.
We spent hours on the phone with Adobe support on this issue, and until
the very end they assured us that it would work. Finally, their testing
proved that it wouldn't work. Dead end. (Can't fault them. They worked
very hard on the case. That's just the way it goes.)
We just looking for different options
Amada America, Inc.
Buena Park, CA