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Welcome to the forum.
If you are looking for something that the Administrator could set up, see Customisation on my site.
Thanks for the response.
I read through the info on customizing, and I'd have to say that this text from your site is most likely what I'm talking about:
It was expected that the next version of RoboHelp after X5 would offer the ability for users to add comments that they and other users can see immediately or after moderation. However, this was only likely to be available if the help was created using WebHelp Pro which requires a RoboEngine licence on each server where the help is installed. A single server licence is approximately £500 plus VAT.
I saw the customization feature. It was a CHM file. However, the user selected a button called "Customize Help" and then typed any wanted text into a MS Word file. Once they were complete, they selected "FTP" and then the new text was saved. It seems there are actually 2 separate CHM files, but they display in a dual pane in the Help system for each topic.
Does this ring a bell at all? I'd never seen it before and am wondering if this is an old feature in Robo that I never knew.
I have seen something similar to what you describe but I don't have any information. If I can unearth anything, I will let you know.
I don't believe CHMs have ever had this feature in RoboHelp, or any other HAT. Such solutions as we may have seen will almost certainly be home brewed.
This sounds like a custom button in the CHM linked to a Word file. How the comments were FTPed back is though? Maybe some macro. I'd also expect the dual pane display of the help files would be something handled inside the application.
My guess is that the button is an HTML shortcut that opens an HTML file in Word (likely a standard throughout the office where this Help is delivered).
That HTML file could be displayed in an iframe from inside an a CHM topic. That's what it sounds like to me, but still a guess.
Thanks for the responses.
An update if anyone is interested -
The long term goal is to figure out how to add this same type of functionality to WebHelp. (Would also LOVE a way to pull the custom Help files from the CHMs into the new WebHelp.)
Sit tight. Part of AIR help that Adobe have in beta. There's something about AIR help on my site.