Application crash on Windows Server 2008 R2

[Guest]

Hi,

I have just install Adobe AIR 3 and my application MyHDPrototype on a Windows Server 2008 R2, but my application crash while launching with this error :

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: MyHDPrototype.exe

  Application Version: 0.0.0.0

  Application Timestamp: 4eb75b06

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7600.16850

  Fault Module Timestamp: 4e211485

  Exception Code: 40010006

  Exception Offset: 0000b9bc

  OS Version: 6.1.7600.2.0.0.272.7

  Locale ID: 1033

  Additional Information 1: 1e91

  Additional Information 2: 1e91040eb9ce625050ba88148d4364c0

  Additional Information 3: bc94

  Additional Information 4: bc949dae699561fad889eac3081eb041

Any Idea ?

Thanks

[chris.campbell]

Hi David,

I'm not familiar with this app.  Do you have a link to it?  Would you also mind generating a crash dump for me?  Please see this post for two .reg files that will enable/disable crash logging.

Thanks,

Chris

[Guest]

Hi Chris,

My Application do absolutly nothing

<?xml version="1.0" encoding="utf-8"?>

<s:WindowedApplication width="300"

                       height="450"

                       title="MyHDRenderer (prototype version)"

                       xmlns:fx="http://ns.adobe.com/mxml/2009"

                       xmlns:mx="library://ns.adobe.com/flex/mx"

                       xmlns:s="library://ns.adobe.com/flex/spark">

    <fx:Declarations>

        <!-- Placer ici les éléments non visuels (services et objets de valeur, par exemple). -->

    </fx:Declarations>

    <s:layout>

        <s:VerticalLayout/>

    </s:layout>

    <s:Label text="Arguments : "/>

    <s:List width="100%" height="100%"/>

    <s:Button label="close"/>

</s:WindowedApplication>

And it works perfectly on my Window 7 x64. This is the reason why i suspect an issue with WS 2008 R2.

I'll contact my server admin to enable crash logging.

[chris.campbell]

Ok, good to know.  The crash log might be revealing.  I'll also try and get a 2008 vm image and try it out.  You're publishing this as a straight forward .air file and installing the latest AIR runtime, right?

Chris

[Guest]

I just install a new WS 2008 R2 in a VM and it's works.

So it seems to not be an issue with 2008 R2 but a server configuration probleme.

I'm know waiting for my server admin and the crashlog.

Last AIR runtime yes.

[SPConnolly]

I have a number of AIR-based applications installed on my windows 2008 R2 x64 desktop. One of them (snackr) is fine. The other two (Socialtext desktop and Chatter desktop) both crash at startup with a similar error to that reproduced above. These applications both worked fine for a while, but have been crashing regularly for a while. It might be down to a windows update, or possibly an update to the ARI runtime. Given that Snackr doesn't exhibit the problem there's obviously something that both these other apps are doing that's causing the problem....

Stephen

Problem signature:

Problem Event Name: APPCRASH

Application Name: Chatter Desktop.exe

Application Version: 0.0.0.0

Application Timestamp: 4fc84269

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.16850

Fault Module Timestamp: 4e211485

Exception Code: e06d7363

Exception Offset: 0000b9bc

OS Version: 6.1.7600.2.0.0.274.10

Locale ID: 2057

Additional Information 1: ae2c

Additional Information 2: ae2caaa5c408580c7d04cd5fa3bdc86d

Additional Information 3: 94ef

Additional Information 4: 94ef4e45067a5bf6893e4b026a3e4238

Read our privacy statement online:

---

and

---

Problem signature:

Problem Event Name: APPCRASH

Application Name: Socialtext Desktop.exe

Application Version: 0.0.0.0

Application Timestamp: 4e039b26

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.16850

Fault Module Timestamp: 4e211485

Exception Code: e06d7363

Exception Offset: 0000b9bc

OS Version: 6.1.7600.2.0.0.274.10

Locale ID: 2057

Additional Information 1: ae2c

Additional Information 2: ae2caaa5c408580c7d04cd5fa3bdc86d

Additional Information 3: 94ef

Additional Information 4: 94ef4e45067a5bf6893e4b026a3e4238

Read our privacy statement online:

[chris.campbell]

@SPConnolly - did this just start occurring with AIR 3.4?  If so, do both of these applications use encrypted local store?

[SPConnolly]

I've got two folders in the folowing location, so I presume the answer is yes

C:\Users\stephen_connolly.GPK\AppData\Roaming\Adobe\AIR\ELS\SocialtextDesktop.F9CDE29572F658B1290DD6C1043E9E4D9571903B.1

and

C:\Users\stephen_connolly.GPK\AppData\Roaming\Adobe\AIR\ELS\sfdc-desktop.0E7F0072024938CDBA99B20C38B5F315254C2A5B.1

The apps should just be font ends to web services, so other than login credentials there shouldn't be anything important in there I need to keep. I renamed the folders and tried restarting but I still get the application crashes for socialtext.Chatter Desktop now appears to be working again. Thanks!

[chris.campbell]

Ok, please see this post for more details on the ELS failure with 3.4: http://forums.adobe.com/message/4656135#4656135

I'm surprised that Chatter Desktop started working, do you think this was due to deleting the folder or something else?

[SPConnolly]

I think it must have been - nothing else has changed AFAICT. However the SocialText desktop is still reporting a failure, albeit a slightly different one.

Problem Event Name: APPCRASH

Application Name: Socialtext Desktop.exe

Application Version: 0.0.0.0

Application Timestamp: 4e039b26

Fault Module Name: StackHash_9b28

Fault Module Version: 6.1.7600.16915

Fault Module Timestamp: 4ec49d10

Exception Code: c0000374

Exception Offset: 000ce903

OS Version: 6.1.7600.2.0.0.274.10

Locale ID: 2057

Additional Information 1: 9b28

Additional Information 2: 9b280f2afd112539ddd3361067db5a81

Additional Information 3: de63

Additional Information 4: de6308265ce9f403cbe9bd31f1d7207a

Read our privacy statement online:

The StackHash_xxx refers to issues with DEP, which I am not keen on switching off.

[chris.campbell]

Could you please open a new bug report on the SocialText crash over at bugbase.adobe.com?  Please post back with the URL so that others affected can add their comments and votes.  I'll also follow up internally.  We're expecting a new AIR beta release shortly, so we'll want to test against that too.

[SPConnolly]

Done. Created Bug 3336429

[chris.campbell]

Thank you