6 Replies Latest reply: Feb 17, 2012 3:13 PM by Stan Jones RSS

    Decoder Error when importing asset into encore (.wmv file)

    Fresier

      Hey i keep getting the following error when trying to import a video.

       

      "The software that's used to decode the media is not available on this system.  Installing the correct decoders for the files you are working with may help to correct the problem."

       

      I've checked which codec was used for the file and its VC-1 WMV3 i think?

       

      Any idea where i can get hold of this?! ASAP please! I dont mind having to convert it, i tried to convert it to avi but it lost alot of quality.

        • 1. Re: Decoder Error when importing asset into encore (.wmv file)
          John T Smith CommunityMVP

          Well, thinking you know the codec is not the same as knowing the codec... read below

           

          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

          What is a CODEC... a Primer http://forums.adobe.com/thread/546811

          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

          .

          Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

          .

          For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

          For Mac http://mediainfo.massanti.com/

          • 2. Re: Decoder Error when importing asset into encore (.wmv file)
            Stan Jones CommunityMVP

            I am assuming you are CS5 or CS5.x; is that correct?

             

            Yes, convert it first. To address the quality issue look at  your original with mediainfo or similar and try to understand why you are getting a quality hit.

             

            Or, import into Premiere, drag a clip to the new icon (creates a matching sequence). What are the sequence settings it created.

             

            Export as short clip (1 minute is probably enough) as MPEG2-DVD, no multiplexing (creates an m2v and wav or a3c). How does that look played on your PC? Bring that into Encore. How does it look there?

            • 3. Re: Decoder Error when importing asset into encore (.wmv file)
              Fresier Community Member

              Hey,

               

              Below is my MediaInfo info

               

              Stan. i will try your method now.

               

              General

              Complete name                            : D:\NAMEREMOVED.wmv

              Format                                   : Windows Media

              File size                                : 5.57 GiB

              Duration                                 : 1h 37mn

              Overall bit rate mode                    : Constant

              Overall bit rate                         : 8 203 Kbps

              Maximum Overall bit rate                 : 8 385 Kbps

              Encoded date                             : UTC 2012-02-15 20:14:08.615

               

              Video

              ID                                       : 2

              Format                                   : VC-1

              Format profile                           : MP@HL

              Codec ID                                 : WMV3

              Codec ID/Info                            : Windows Media Video 9

              Codec ID/Hint                            : WMV3

              Description of the codec                 : Windows Media Video 9 - Professional

              Duration                                 : 1h 37mn

              Bit rate mode                            : Constant

              Bit rate                                 : 8 000 Kbps

              Width                                    : 1 440 pixels

              Height                                   : 1 080 pixels

              Display aspect ratio                     : 16:9

              Frame rate                               : 25.000 fps

              Bit depth                                : 8 bits

              Scan type                                : Progressive

              Compression mode                         : Lossy

              Bits/(Pixel*Frame)                       : 0.206

              Stream size                              : 5.43 GiB (98%)

              Language                                 : English

              NumberOfFrames                           : 0

               

              Audio

              ID                                       : 1

              Format                                   : WMA

              Format version                           : Version 2

              Codec ID                                 : 161

              Codec ID/Info                            : Windows Media Audio

              Description of the codec                 : Windows Media Audio 9.2 - 320 kbps, 44 kHz, stereo (A/V) 1-pass CBR

              Duration                                 : 1h 37mn

              Bit rate mode                            : Constant

              Bit rate                                 : 320 Kbps

              Channel(s)                               : 2 channels

              Sampling rate                            : 44.1 KHz

              Bit depth                                : 16 bits

              Stream size                              : 222 MiB (4%)

              Language                                 : English

              • 4. Re: Decoder Error when importing asset into encore (.wmv file)
                Stan Jones CommunityMVP

                My comment re MPEG2-DVD was based on the assumption you are making a DVD, not a bluray. Is that correct?

                 

                Your file is 1440x1080, so a DVD is going to be a downrez.

                • 5. Re: Decoder Error when importing asset into encore (.wmv file)
                  Fresier Community Member

                  I ahve a Dual layer dvd of aroudn 8gb and teh original file is arround 4-5gb

                  • 6. Re: Decoder Error when importing asset into encore (.wmv file)
                    Stan Jones CommunityMVP

                    The wmv file size does not matter; wmv is not  DVD compliant, so Encore is going to have to transcode it. That is where the size will matter.

                     

                    See post one in this thread: http://forums.adobe.com/message/3537337#3537337

                     

                    As he says, with CS5, just export as MPEG2-DVD with maximum render quality. However, you also have to look at the bitrate to maximize the bitrate. Remember that you are downrezing, - DVD is 720x480 (NTSC). With going bluray you are going to loose resolution.