1 Reply Latest reply: Feb 17, 2012 12:03 AM by pwillener RSS

    Update not working

    ccluke24 Community Member

      I am trying to create a PDF via the Create a PDF using Acrobat.com from the File drop down menu on my laptop in Adobe Reader. When I click on this a box pops up: "Update Available. Please take a few seconds to update Adobe AIR and get the very latest features. Acrobat.com cannot continue until you update Adobe Air". When I choose update, it downloads for a few moments, pops open another box that says it's "getting ready to install this application", then abruptly stops and shows an error message: "Sorry, an error has occured. This application requires an update to Adobe AIR but downloading that update was not successful." I don't know what is going on. I need this to work so I can create a PDF.

      Thank you in advance for any help.