3 Replies Latest reply on Feb 17, 2012 11:05 AM by chris.campbell

    Hp DC5000 Adobe flash player won't install?

    mikehende

      Hello all, I have 2 identical desktop pc's Model HP DC5000 32-bit, after reloading XP PRO SP3 on the first then installing flash player 11 went 1,2,3 but on the 2nd pc I am having hell. I am running XP Pro SP3 and IE8, when I go to Adobe the flash player 11 starts installing and stops, error message only reads "installation encountered errors", I tried downloading the Adobe flash player from other sources so I can't figure this out,help?

        • 1. Re: Hp DC5000 Adobe flash player won't install?
          pwillener Level 8

          How do I do a clean install of Flash Player?

           

          If that still fails, please post the contents of the FlashInstall.log file in folder C:\Windows\system32\Macromed\Flash

          • 2. Re: Hp DC5000 Adobe flash player won't install?
            mikehende Level 1

            Hello, when I try to click on your link, I am getting "oops, page not found"? Also, when I look into the Flash folder, there 4 items:

             

            Flash6 .ocx

            Genuinst

            UninstFl

            KB923789 Setup Information file: The contents in this file are:

             

            [Version]
            Signature = "$Windows NT$"
            Provider = %Msft%
            Class = %ServicePackSourceFiles%
            ClassGUID = {4c1077af-28f5-4869-a262-cfa16ec45544}
            CatalogFile = %COMPID%.cat

            [DefaultInstall]
            CheckAdminRights=1
            RequiredEngine=Setupapi
            CopyFiles = Copy.Flash.Files
            DelFiles = Del.Old.Files
            AddReg = Default.Reg,Uninst.Reg,Actsetup.Reg
            DelReg = DelReg.OldPatches

            [DefaultInstall.WXP2]
            CheckAdminRights=1
            RequiredEngine=Setupapi
            CopyFiles = Copy.Flash.Files
            DelFiles = Del.Old.Files
            AddReg = WXP2.Reg,Uninst.Reg,Actsetup.Reg
            DelReg = DelReg.OldPatches

            [DefaultInstall.WXP1]
            CheckAdminRights=1
            RequiredEngine=Setupapi
            CopyFiles = Copy.Flash.Files
            DelFiles = Del.Old.Files
            AddReg = WXP1.Reg,Uninst.Reg,Actsetup.Reg
            DelReg = DelReg.OldPatches

            [DefaultInstall.NT4]
            CheckAdminRights=1
            RequiredEngine=Setupapi
            CopyFiles = Copy.Flash.Files
            DelFiles = Del.Old.Files
            AddReg = NT4.Reg,Uninst.Reg,Actsetup.Reg
            DelReg = DelReg.OldPatches

            [Uninstall]
            CheckAdminRights=1
            RequiredEngine=Setupapi
            DelFiles = Del.Flash.Files
            DelReg = DelReg.OldPatches,Uninstinfo.reg

            [DelReg.OldPatches]
            HKLM,"SOFTWARE\Microsoft\Advanced INF Setup\KB913433"
            HKLM,"Software\Microsoft\Active Setup\Installed Components\{1325db73-d9f1-48f8-8895-6d814ec58889}"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\KB913433"

            [Uninstinfo.reg]
            HKLM,"SOFTWARE\Microsoft\Advanced INF Setup\%COMPID%"
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%"

            [Default.Reg]
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%",,,"%SP_TITLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayName",,"%SP_TI TLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayIcon",,"%11%\m siexec.exe"

            [WXP2.Reg]
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%",,,"%WXP_SP_TITLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayName",,"%WXP_S P_TITLE%"
            HKLM,"Software\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","ParentKeyName",0x0000 0000,"OperatingSystem"
            HKLM,"Software\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","ParentDisplayName",0x 00000000,"%WXP_PARENT_DISPLAY_NAME%"

            [WXP1.Reg]
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%",,,"%WXP_SP_TITLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayName",,"%WXP_S P_TITLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayIcon",,"%11%\m siexec.exe"

            [NT4.Reg]
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%",,,"%NT4_SP_TITLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayName",,"%NT4_S P_TITLE%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","DisplayIcon",,"%11%\m siexec.exe"

            [Uninst.Reg]
            HKLM,"Software\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","UninstallString",,"%1 1%\MacroMed\Flash\genuinst.exe %11%\MacroMed\Flash\%COMPID%.inf"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","HelpLink",,"http://support.microsoft.com?kbid=%KBNumber%"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","URLInfoAbout",,"http://support.microsoft.com"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","Publisher",,"Microsof t Corporation"
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","NoModify",0x10001,01, 00,00,00
            HKLM,"SoftWare\Microsoft\Windows\CurrentVersion\Uninstall\%COMPID%","NoRepair",0x10001,01, 00,00,00

            [Actsetup.Reg]
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%","IsInstalled",0x10001,01,00,00,00
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%","Version",,"%VERSION%"
            HKLM,"Software\Microsoft\Active Setup\Installed Components\%GUID%","ComponentID",,"%COMPID%"

            [SourceDisksNames]
            54 = %ServicePackSourceFiles%

            [SourceDisksFiles]
            %COMPID%.inf=54
            genuinst.exe=54

            [DestinationDirs]
            System.Files = 11
            Copy.Flash.Files=11,"MacroMed\Flash"
            Del.Old.Files=11,"MacroMed\Flash"
            Del.Flash.Files=11,"MacroMed\Flash"

            [Copy.Flash.Files]
            %COMPID%.inf
            genuinst.exe,,,32

            [Del.Old.Files]
            flash.ocx
            swflash.ocx
            KB913433.inf

            [Del.Flash.Files]
            flash.ocx
            flash6.ocx
            swflash.ocx
            %COMPID%.inf
            KB913433.inf
            genuinst.exe
            uninstfl.exe

            [Strings]
            Msft                       = "Microsoft"
            Compid                     = "KB923789"
            CatalogFile                = "KB923789.CAT"
            KBNumber                   = "923789"
            Version                    = "6,0,88,0"
            Guid                       = "{5056b317-8d4c-43ee-8543-b9d1e234b8f4}"
            ServicePackSourceFiles     = "Windows Hotfix Source Files"
            SP_TITLE                   = "Security Update for Windows (KB923789)"
            WXP_SP_TITLE               = "Security Update for Windows XP (KB923789)"
            NT4_SP_TITLE               = "Security Update for Windows NT (KB923789)"
            SP_SHORT_TITLE             = "KB923789"
            WXP_PARENT_DISPLAY_NAME    = "Windows XP - Software Updates"
            GenericWarnWin             = "The version of Windows you have installed does not match the update you are trying to install."
            GenericWarnFlash           = "The version of Macromedia Flash you have installed does not match the update you are trying to install."
            FinishMessage              = "This update has been installed."