4 Replies Latest reply on Feb 21, 2012 6:35 AM by JulesN

    Webassist Ecart leaves behind pop up in DW

    JulesN Level 2

      I uninstalled Webassist's eCart and now there is a brief pop up that shows up for a fraction of a second when loading DW.  When the application was being used, it was a pop up window within DW that let you know about specials and updates, which frankly felt like I was being "spammed". 

       

      Does anyone know how to remove this, without completely having to reinstall DW, itself? 

       

      Using Mac Lion and DW 5.5

        • 1. Re: Webassist Ecart leaves behind pop up in DW
          Nancy OShea Adobe Community Professional & MVP

          Jules,

          I'm not sure how eCart works with DW.  I believe it's an Extension.  Did you disable it in Extension Mngr. before you uninstalled it?

           

           

          Nancy O.

          Alt-Web Design & Publishing

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          • 2. Re: Webassist Ecart leaves behind pop up in DW
            BenPleysier Adobe Community Professional & MVP

            What you see is the WebAssist Momento. Many regard this as a service that keeps them updated with the WebAssist products and announcements.

             

            To turn this feature off go to Edit -> WebAssist Preferences -> Momento and choose Never as in

            capture.png

             

            Gramps

            1 person found this helpful
            • 3. Re: Webassist Ecart leaves behind pop up in DW
              JulesN Level 2

              Nancy O. wrote:

               

              Did you disable it in Extension Mngr. before you uninstalled it?

               

               

              To be honest, Nancy, I took the whole extension off quite a few months ago, so I didn't know how I had removed it.  I reinstalled it, then disabled it (which took over an hour, WOW), then removed it, and it got worse!  It popped up with a message:  Screen Shot 2012-02-17 at 3.15.52 PM.png

               

              So I reinstalled another extension from Webassist (hopefully smaller), an of course I have Memento back.  I took Gramps advice and disabled it from the preferences, but low and behold, I'm back at having it flash on/off briefly again.  I just don't want it to load at all.  I'm a bit of a fanatic about things working perfectly. 

              • 4. Re: Webassist Ecart leaves behind pop up in DW
                JulesN Level 2

                Nancy,

                I disabled the Webassist extension that I had installed (that was smaller - so it didn't take so long this time), then I removed it, then I turned my computer off completely, and turned it back on, reloaded DW and TADA!  It's not popping up briefly anymore!!!  Yay!

                 

                Thank you Nancy, for putting me on the right track, and thank you Gramps for letting me know that there is a way of disabling it IF I wanted to keep it.