Have you followed these instructions?
- Download the LicenseRecovery109.zip (Windows) or LicenseRecovery111.dmg file (Macintosh).
- On Windows extract the download using Winzip, on Mac doubleclick the .dmg file to extract it.
- Important: Close ALL Adobe applications prior to running the tool.
- On Windows: Doubleclick the LicenseRecovery.exe.
- On Mac: Doubleclick the LicenseRecoveryLauncher.app and enter your Mac OS X password when prompted.
- Confirm whether you want to run the tool in English or Japanese by entering e or j and hit Enter.
- The tool will prompt you to enter y if you need to cancel it now in order to close any Adobe applications that are still running. If you wish to proceed with the tool and don’t want to cancel, enter n and hit Enter.
- Follow the on-screen instructions.
Thank you for your reply. I located LicenseRecoveryLauncher and when I tried to open it I was asked to enter my Mac password. I actually don't have a password, so when I simply hit Return I kept getting the same password prompt. So I closed the box. Now when I try to open LicenseRecoveryLauncher again I just get a blank box. Nothing else happens.
John, I appreciate very much all your guidance. But this is getting very difficult. I'm not great with computers, and am nervous about attempting to add a password and then removing it.
My actual problem is that my computer crashed, and now when I try to open Dreamweaver I get a message, "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product...."
I am prepared to do this, but worry that I may lose data or settings. So I posted a message about that on these boards, and got an answer that I needed to download the license recovery tool. But maybe that is not actually the best thing to do.
(I should mention that, due possibly to my laziness, I never got around to registering my copy of Dreamweaver, even though it is a legal product, bought from a store and with its own unique serial number.)
You have a password on your Mac, but you have been consistently bypassing any login screen.
Otherwise, your Mac would have accepted the [Enter] as your password. This is an operating system issue and not an Adobe Licensing Repair Tool issue.
When I got my Mac I chose not to have any password. That means, for example, that when installing new software and I get a message requesting my password, I simply press Return and am taken to the next command.
But with the Licensing Repair Tool each time I press Return I get a message "Sorry, try again."
It seems to me an Adobe issue.
I am also having a similar problem to Martins'.
Following a repair and memory upgrade of my macbook (OS X 10.6.8), I am attempting to reinstall programs from Adobe CS3, which I had purchased from a store. I am getting the same 'pop up' of "Liscencing for the product has stopped working", even after deinstalling and reinstalling the programs as that pop up reccomends below that line.
As instructed on Adobe's help website, I have downloaded the LiscenceRecovery111.dmg for the mac. However, like Martin, when I click on its icon for LiscenceRecovery111.dmg (either in finder, or when I drag the icon to my desktop), I get no response.
Following this thread, I did try to search LicenseRecoveryLauncher in my finder, but it doesn't turn any thing up.
Is the LiscenceRecoveryLauncher the very same thing as LisceneRecovery111.dmg? Is that it?
So I am unsure of how to procede to get my Adobe programs running on my computer again.
Does anyone have any suggestions?
Thank you very much,