4 Replies Latest reply on May 27, 2012 12:08 AM by Sandeep V.

Adobe Acrobat X SCCM Install Issue

the.dude.man Feb 21, 2012 9:38 AM

Hello,

We are having an issue with installing Adobe Acrobat X (both Standard and Pro) using SCCM. The issue seems to be occurring only on system with previously installed versions of Adobe Acrobat. Specifically Acrobat 8 Standard. So far we've test on both Windows XP Pro and Windows 7 Enterprise. Both OS's with Adobe Acrobat installed have failed and both OS's without it installed have succeeded.

As far as SCCM is concerned, the software distribution package and advertisement are being deployed OK. We get the notification of software needing to be installed and the install kicks off, but it fails. We get the error in the Apps logs below:

Source: MsiInstaller

EventID: 11708

Info: Product: Adobe Acrobat X Standard - English, Français, Deutsch -- Installation operation failed.

The installer is compiled to use Admin rights, remove previously installed version, silent install, and to supress restart.

Is there any known issue with pushing Adobe Acrobat X installs using SCCM to workstations with perviously installed versions or anything? Or is there any install log file that's created I could look at?

Any info would be great! Thanks!

1. Re: Adobe Acrobat X SCCM Install Issue

Chris49ers Feb 27, 2012 4:00 PM (in response to the.dude.man)

We are experiencing this same issue. Before we get the 11708 error we get a few 1603 errors and before all those we get an entry saying the old version could be be uninstalled. The reason that the program cannot be uninstalled varies from machine to machine. The biggest issue we have is that SCCM is reporting that the install succeeded.

We have about 100 out of 600 machines with this issue. I tested one machine and found that the Uninstall of Adobe was broken. I had to run a MS Fixit to solve the problem,http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us.

We are hoping to find a better solution as we have another 2000 machines to deploy to and the false positive is a big issue. Tracking down which one reported correctly and which did not is a big hassle.
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2. Re: Adobe Acrobat X SCCM Install Issue

EnterpriseHelp Feb 27, 2012 4:38 PM (in response to Chris49ers)

A beta tool for cleaning up uninstalls and permissions issues will appear on LABs in a few days. Try it out.

Whatever method you choose, check the logs and see if you can identify the problem file/registry entry and then script the needed change.

http://labs.adobe.com/technologies/acrobat/.

Ben
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3. Re: Adobe Acrobat X SCCM Install Issue

Chris49ers Mar 20, 2012 9:30 AM (in response to EnterpriseHelp)

Any word on when the beta tool for cleaning up uninstalls will be released?
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4. Re: Adobe Acrobat X SCCM Install Issue

Sandeep V. May 27, 2012 12:08 AM (in response to Chris49ers)

Hi Chris,

Adobe Acrobat and Reader Cleaner tool has been released.
http://labs.adobe.com/downloads/acrobatcleaner.html

Is this what you were looking for?
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