Operating System? Are you patched to the 7.5.2 patch?
EXACTLY waht are you doing, step by step upt to the point of crash? Have you had any files open yet? Are you able to see any messages in the splash screen, and if so what is the last one you see?
I can't remember whether I have that patch installed and now can't tell as I think the program has to be running to see. I have in any case downloaded the patch and attempted to install in with no luck.
Exactly what I do is either double-click on a recently created file or simply start InDesign from the start menu. In each case the error message is immediate. I was experiencing the occasional crash over the past two days of intense work and they were becoming more frequent but I couldn't detect any consistent pattern of cause.
A rare treat now. The New Zealand helpline is open for business. In my experience it will take several hours to get through but I might as well try it as it is open only for limited hours. (We pay a premium for CS5.5 here yet the service is poorer than elsewhere!)
It would be very helpful if you answered all of the questions I posed earlier.
Sorry Peter, should have read your message properly.
Up to the point of the crash I have double clicked the program on the start menu or double clicked an existing InDesign 5.5 file.
I have Adobe files open. No other applications running. InDesign doesn't reach the splash screen. It stops before getting there with the Windows-generated error message stating the obvious.
OK, which version of Windows?
I probably wasn't too clear about open files. I meant have any InDesign files been open?
Has ID ever launched successfully?
No InDesign files open lately.
I have been making and working on numerous InDesign files up until about 8 hours ago.
InDesign has launched successfully innumerable times over the past several years -- when was Pagemaker retired? Since then.
OK. Windows 7 isn't too helpful with crash reporting. I have a feeling that you may have some corrupt data, though, in your recovery folder, and that's crashing ID on relaunch, which makes th problems probably seem worse than it really is.
By default, the recovery folder will be loacated at \Users\<your Username>\AppData\Local\Adobe\InDesign\Version 7.5\<your language>\Caches\InDesign Recovery. Move everything out of that folder to a safe temporary location, then try to launch ID from the start menu.
Ah -- too late. I have reinstalled but now. Activation problems ... solved that. All working now.
If there is a specific or corrupt graphic in the file, pay note to Peter's advice as to the InDesign Recovery Data folder. You may be chasing your tail on this. You'll know soon enough.
Thank you Daniel
Thank you Peter
With a complete reinstall, eventual reactivation (a temporary change of time zone required!), the recovery data gone and now refreshed, the whole thing seems to be up and running properly.
How and why it the failure happened remains a lurking mystery. More fun in store? Don't hold your breath.