10 Replies Latest reply on Feb 28, 2012 3:44 PM by the_wine_snob

    No confirmation message

    art0630 Level 1

      When burning a DVD the percentage scale stops at 99% and does not give a confirmation that the process has completed. Thank You.

        • 1. Re: No confirmation message
          the_wine_snob Level 9

          Do you have a Stop Marker at the end of your Timeline? If so, remove that, and try to Burn to Folder to test.

           

          If there is no Stop Marker at the end of the Timeline, then what is at the end of the Timeline, regarding your Video and Audio Assets?

           

          Sounds like the program is getting to the end of the second pass in Transcoding, or just beyond, and then hanging. Usually, if the full second Transcoding pass has completed, but something hangs, it is the Vobulator, or maybe its Planner, but there is usually an error message - though not always.

           

          Good luck,

           

          Hunt

          1 person found this helpful
          • 2. Re: No confirmation message
            art0630 Level 1

            Removed the stop marker but still do not get past 99% burn and do not recieve a confirmation message. So I created another project with just a few clips, under 2.5 minutes, and got the same result. Uninstalled and reinstalled the program and tried again. Burn still hangs at 99%. Any other ideas to fix. Would you want me to send hardware details? Thanks again.

            • 3. Re: No confirmation message
              the_wine_snob Level 9

              OK, the normal "quick fixes" are not working here. As you have tested with a simple Project and got the same failure, perhaps it's time to look at more info, and especially about your system. This ARTICLE goes into what detail can be very important. In this case, let's also add the full info on your multi-drive/burner, and also the blank media being used, please.

               

              While you are gathering that info, let's try one more test, with that small test Project. Instead of Burn ot Disc, choose Burn to File instead. If that completes 100%, you will have a VIDEO_TS folder, where you tell PrE to burn it. Inside that folder should be the IFO, BUP and VOB files. Then, download and install the great, little burning utility, ImgBurn, and see if it finds your multi-drive, and can Burn that VIDEO_TS folder to a disc. Here, if you have any RW DVD discs, I would use one of those, as we will not be delivering that to anyone, and only using it to test. This will tell us a few things: the authoring modules in PrE can produce the VIDEO_TS folder and files, then that the multi-drive/burner is working fine, at the hardware level.

               

              Good luck, and please let us know how the test goes, and also more details about your system.

               

              Hunt

              1 person found this helpful
              • 4. Re: No confirmation message
                art0630 Level 1

                Burned project to file and got confirmation message. However there was no VOB file in the VIDEO_TS folder. Used ImgBurn and the small project did burn properly to a DVD.  The computer is ten days old and has only Adobe Photoshop Elements, Microsoft Office 2010 and the antivirus WebRoot installed on the machine. Also have the Firefox browser installed.

                 

                Using Verbatim DVD+R disks.

                 

                Here is my system and hardware:

                 

                OS Name Microsoft Windows 7 Home Premium

                Version 6.1.7601 Service Pack 1 Build 7601

                Other OS Description  Not Available

                OS Manufacturer Microsoft Corporation

                System Name OWNER-HP

                System Manufacturer Hewlett-Packard

                System Model p7-1254

                System Type x64-based PC

                Processor AMD A6-3620 APU with Radeon(tm) HD Graphics, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)

                BIOS Version/Date AMI 7.15, 12/16/2011

                SMBIOS Version 2.7

                Windows Directory C:\Windows

                System Directory C:\Windows\system32

                Boot Device \Device\HarddiskVolume1

                Locale United States

                Hardware Abstraction Layer Version = "6.1.7601.17514"

                User Name Owner-HP\Owner

                Time Zone Eastern Standard Time

                Installed Physical Memory (RAM) 8.00 GB

                Total Physical Memory 7.49 GB

                Available Physical Memory 4.62 GB

                Total Virtual Memory 15.0 GB

                Available Virtual Memory 11.8 GB

                Page File Space 7.49 GB

                Page File C:\pagefile.sys

                 

                Drive E:

                Description CD-ROM Drive

                Media Loaded No

                Media Type DVD Writer

                Name hp DVD-RAM GH80N SATA CdRom Device

                Manufacturer (Standard CD-ROM drives)

                Status OK

                Transfer Rate -1.00 kbytes/sec

                SCSI Target ID 0

                PNP Device ID SCSI\CDROM&VEN_HP&PROD_DVD-RAM_GH80N\4&BFEAF4F&0&020000

                Driver c:\windows\system32\drivers\cdrom.sys (6.1.7601.17514, 144.00 KB (147,456 bytes), 11/20/2010 10:23 PM)

                 

                Drive C:

                Description Local Fixed Disk

                Compressed No

                File System NTFS

                Size 914.61 GB (982,051,188,736 bytes)

                Free Space 852.78 GB (915,668,037,632 bytes)

                Volume Name OS

                Volume Serial Number 5ACFB877

                 

                Thank You,

                • 5. Re: No confirmation message
                  the_wine_snob Level 9

                  OK, and just to make sure that I am following, you COULD Burn to Folder, but then the VOB's were not in the VIDEO_TS folder? That is odd.

                   

                  How much free-space do you have on that destination HDD?

                   

                  That ImgBurn DID burn a DVD-Video, is a good sign, as it shows that the multi-drive/burner is working.

                   

                  Now, if your Anti-Virus software is an active-scanning program (many today are), I would shut it down, when you are editing, authoring or burning. Active-scanning software will lock all files, being read from, and written to, until it has scanned them. This can be a big problem.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: No confirmation message
                    nealeh Level 5

                    LionusL wrote:

                     

                    The computer is ten days old

                     

                    Which means that graphics, sound, and other drivers are most likely well out of date.

                     

                    Go to the HP website and check for updates to graphics. sounds, DVD burner, and any other updates that may be identified. Also install the most recent version of QuickTime. If HP are not offering recent updates go to  the manufacturers websites for latest updates (for your graphics that would be AMD).

                     

                    Cheers,

                    --

                    Neale

                    Insanity is hereditary, you get it from your children

                    • 7. Re: No confirmation message
                      art0630 Level 1

                      The destination disk C:, has 853 gig free on it. Will try turning off the antivirus software. Will also check for driver updates per the suggestion of one of your colleagues.

                       

                      Thank You,

                       

                      Art Wilkinson

                      • 8. Re: No confirmation message
                        the_wine_snob Level 9

                        Art,

                         

                        Please let us know how the updated drivers affect things, and also how shutting down the Anti-Virus software. A lot of that "stuff" can really, really get in the way of video-editing.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: No confirmation message
                          art0630 Level 1

                          HP reports all drivers up-to-date. Turned off antivirus and burned small program with same result as before that the burn hangs at 99%.

                           

                          For now I'm going to go with the option of burning to a folder and uing image burn to create the disc. If you have any other suggestions I'll be happy to try them and give you a full report.

                           

                          It's frustrating, but hey, there's a computer involved.

                           

                          Thanks for you help to date.

                           

                          Art Wilkinson

                          • 10. Re: No confirmation message
                            the_wine_snob Level 9

                            Art,

                             

                            Many use ImgBurn for the actual burning operation. Two neat features with it are the ability to drop the burn speed down from the maximum (good idea for playability), and it also will list who the actual mfgr. of blank media is. Many companies, like Memorex, buy from whoever is cheapest that day.

                             

                            Good luck, and let us know how ImgBurn and Burn to Folder work for you.

                             

                            Hunt