17 Replies Latest reply: Apr 2, 2012 12:07 PM by NiteOwl13131313 RSS

    Error using the 64bit flash install/uninstall on Windows 7 x64

    NiteOwl13131313 Community Member

      I get the following error when using the 64 bit installer and unistaller on my windows 7 64bit:

      "Invalid argument or invalid use of argument: %TEMP%/1234.dir/installflashpalyer.exe"

      where %TEMP% is my windows temp directory and 1234.dir changes every time.

      As a result of this error, the 32bit version of Flash neither installs nor uninstalls. This happens with both the ActiveX and the plugin versions. Installing the 32 bit version separately works just fine. It has been happening ever since the 64 bit version was released.

      Any Ideas?

        • 1. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
          Carl E. Myers Jr. Community Member

          What are your files in folders C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash?

          What are the contents of the FlashInstall file in both folders?

          What are your browsers?

          • 2. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
            pwillener CommunityMVP

            From where did you download these installers / uninstallers?

            • 3. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
              NiteOwl13131313 Community Member

              I used the instructions and download links at http://forums.adobe.com/message/4041846#4041846.

               

              I am using IE and Firefox for Browsers. The FlashInstall.log files seem to be indentical.

               

              My C:\Windows\System32\Macromed\Flash contents:

               

              Flash64_11_1_102.ocx

              FlashInstall.log

              FlashUtil64_11_1_102_ActiveX.dll

              FlashUtil64_11_1_102_ActiveX.exe

              FlashUtil64_11_1_102_Plugin.exe

              NPSWF64_11_1_102.dll

               

              FlashInstall.log:

               

              =O====== M/11.1.102.62 2012-02-23+20-08-24.911 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\d50c.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-08-34.837 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-08-50.468 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\3988.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-08-56.249 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-09-02.598 ========

              0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_active_x_32bit.exe"

              0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

              0007 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx

              0008 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe

              0009 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.dll

              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              =X====== M/11.1.102.62 2012-02-23+20-09-09.306 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-09-12.379 ========

              0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_plugin_32bit.exe"

              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

              0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

              0009 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

              0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0012 [W] 00001036 Software\Opera Software/Plugin Path 2

              0013 [W] 00001036 Software\Opera Software/Plugin Path 2

              0014 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

              0015 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_Plugin.exe

              0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

              0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

              =X====== M/11.1.102.62 2012-02-23+20-09-18.260 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-32-39.479 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\4c3.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-34-19.246 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-38-44.777 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\97af.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-39-17.653 ========

               

               

              and my C:\Windows\SysWOW64\Macromed\Flash contenrs:

               

              Flash11f.ocx

              FlashInstall.log

              flashplayer.xpt

              FlashUtil11f_ActiveX.dll

              FlashUtil11f_ActiveX.exe

              FlashUtil11f_Plugin.exe

              NPSWF32.dll

               

              FlashInstall.log:

               

              =O====== M/11.1.102.62 2012-02-23+20-08-24.911 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\d50c.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-08-34.837 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-08-50.468 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\3988.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-08-56.249 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-09-02.598 ========

              0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_active_x_32bit.exe"

              0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

              0007 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx

              0008 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe

              0009 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.dll

              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              =X====== M/11.1.102.62 2012-02-23+20-09-09.306 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-09-12.379 ========

              0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_plugin_32bit.exe"

              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

              0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

              0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

              0009 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

              0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0012 [W] 00001036 Software\Opera Software/Plugin Path 2

              0013 [W] 00001036 Software\Opera Software/Plugin Path 2

              0014 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

              0015 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_Plugin.exe

              0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

              0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

              =X====== M/11.1.102.62 2012-02-23+20-09-18.260 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-32-39.479 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\4c3.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-34-19.246 ========

               

              =O====== M/11.1.102.62 2012-02-23+20-38-44.777 ========

              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\97af.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe

              =X====== M/11.1.102.62 2012-02-23+20-39-17.653 ========

              • 4. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                chris.campbell Employee Hosts

                Thanks for the log.  Could you try cleaning out your temp folder, restarting the system then trying again?

                 

                Chris

                • 5. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                  chris.campbell Employee Hosts

                  I've talked with our installer group and none of us have seen this error before.  What version of Windows are you using (Home, Premium, etc) and what locale are you in (US or somewhere else)?

                   

                  Thanks,

                  Chris

                  • 6. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                    NiteOwl13131313 Community Member

                    I am using Windows 7 Ultimate 64-bit and I am in the U.S.

                     

                    I tried clearing out the temp folder, that did not help. The direcroty under the temp folder that is in the error message actually is the one the installer creates every time, I am assuming in order to install the 32bit software. From what I was able to figure out, the reason it errors out is because it tries to launch itself as a parameter. Here is a snippet from process explorer with the error superimposed: This is where it errors out and the 64-bit is installed but no 32-bit.

                     

                    Flasherror.png

                    Actually both the 64-bit installer and uninstaller exhibit the same behaviour.

                    • 7. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                      jpfeif Employee Hosts

                      NiteOwl,

                       

                      Would you re-post the contents of the installation log file in System32 please?

                      C:\Windows\System32\Macromed\Flash\FlashInstall.log

                       

                      Thanks,

                      John

                      • 8. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                        NiteOwl13131313 Community Member

                        =O====== M/11.1.102.62 2012-03-02+13-18-12.090 ========

                        0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\56d8.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\56d8.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

                        0001 [F] 00001003 c:\users\jpapadop\temp\tmp\56d8.dir\installflashplayer.exe

                        =X====== M/11.1.102.62 2012-03-02+13-18-13.788 ========

                         

                        =O====== M/11.1.102.62 2012-03-02+13-18-22.800 ========

                        0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\80d4.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\80d4.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

                        0001 [F] 00001003 c:\users\jpapadop\temp\tmp\80d4.dir\installflashplayer.exe

                        =X====== M/11.1.102.62 2012-03-02+13-18-24.829 ========

                        • 9. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                          jpfeif Employee Hosts

                          NiteOwl,

                           

                          It appears that you are still posting the logfile C:\Windows\SysWOW64\Macromed\Flash\FlashInstall.log. I can tell because of the  "-install -skipARPEntry -iv 1" arguments. These arguments are only sent to the 32-bit installer.

                           

                          I would like to see your installation log file for the 64-bit installation. This is the location (notice that the 64-bit log file lives in System32, not SysWOW64).

                          C:\Windows\System32\Macromed\Flash\FlashInstall.log

                           

                          Thanks,

                          John

                          • 10. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                            NiteOwl13131313 Community Member

                            That is my FlashInstall.log from my system32 directory. As I mentioned before, both of those logs in my System32 and SysWOW64 look identical.

                            • 11. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                              NiteOwl13131313 Community Member

                              John,

                               

                              Just to clarify, here is what I did this morning:

                              I ran the uninstaller (uninstall_flash_player_64bit.exe, which gave me the error just like above). I then cleaned all my temp and Macromed Directories and rebooted my machine.

                              I then used the 64bit installers of both the ActiveXand the plugin versions of Flash11. Both times a got an error similar to the wbove (The temp directory changes). Inow have identical FlashInstall.log files in both my System32 and SysWOW64 Macromed/Flash directories containing the following:

                               

                              =O====== M/11.1.102.62 2012-03-05+14-47-01.138 ========

                              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\9c5f.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\9c5f.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

                              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\9c5f.dir\installflashplayer.exe

                              =X====== M/11.1.102.62 2012-03-05+14-47-03.941 ========

                               

                              =O====== M/11.1.102.62 2012-03-05+14-47-20.183 ========

                              0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\e754.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\e754.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

                              0001 [F] 00001003 c:\users\jpapadop\temp\tmp\e754.dir\installflashplayer.exe

                              =X====== M/11.1.102.62 2012-03-05+14-47-21.943 ========

                               

                              The System32/Macromed/Flash directory also contains:

                              Flash64_11_1_102.ocx

                              FlashUtil64_11_1_102_ActiveX.dll

                              FlashUtil64_11_1_102_ActiveX.exe

                              FlashUtil64_11_1_102_Plugin.exe

                              NPSWF64_11_1_102.dll

                               

                              and Flash works in my 64bit IE works but not in my 32bit IE nor in Firefox 10.

                               

                              Let me know if you need more info and thanks for your help.

                              • 12. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                                Carl E. Myers Jr. Community Member

                                Have you tried this?

                                Download these files to your desktop:

                                Flash Player for Internet Explorer

                                Flash Player for other browsers

                                Download this uninstaller:

                                Windows 64-bit: http://download.macromedia.com/pub/flashplayer/current/uninstall_flash _player_64bit.exe

                                Exit all browsers and disconnect from the Internet.

                                Run the uninstaller.

                                Reboot.

                                Delete the Flash folder in folders C:\Windows\System32\Macromed and C:\Windows\SysWOW64\Macromed.

                                Delete the Flash Player folder in folders %appdata%\Adobe and %appdata%\Macromedia.

                                Run the installers.

                                • 13. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                                  NiteOwl13131313 Community Member

                                  Did that, same result as my post above. Had to use the 32bit installers separately to use Flash in Firefox.

                                  • 14. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                                    NiteOwl13131313 Community Member

                                    Have you guys come up with anything else on this?

                                    • 15. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                                      jpfeif Employee Hosts

                                      Hi NiteOwl,

                                      We're working on it. I will let you know when we have a fix available.

                                      Thanks!

                                      John

                                      • 16. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                                        pwillener CommunityMVP

                                        NiteOwl13131313 wrote:

                                         

                                        Had to use the 32bit installers separately to use Flash in Firefox.

                                        The 64-bit installer will install both 32-bit & 64-bit Flash Players.

                                         

                                        Have you tried the latest Flash Player 11.2. 202.228 ?

                                        • 17. Re: Error using the 64bit flash install/uninstall on Windows 7 x64
                                          NiteOwl13131313 Community Member

                                          I downloaded the new uninstaller and installers (version 11.2.202.228) and they all work perfectly now.

                                          Thanks for your help.