5 Replies Latest reply on Feb 28, 2012 7:41 PM by chris.campbell

    Exit code 1?

    timnjax1

      Trying to install 11.1, getting a failure exit code 1. Any ideas what that means?

        • 1. Re: Exit code 1?
          pwillener Level 8

          What is your operating system?

           

          What is your web browser?

          • 2. Re: Exit code 1?
            timnjax1 Level 1

            IE7, Windows Xp SP3

            • 3. Re: Exit code 1?
              chris.campbell Adobe Employee

              I'm looking into this, can you also post the contents of your installer log?

               

              Where do I find the Flash Player installation log on Windows?

               

              Thanks,

              Chris

              • 4. Re: Exit code 1?
                timnjax1 Level 1

                =O====== M/11.1.102.62 2012-02-21+21-24-54.457 ========

                0000 00000010 "
                1b-its-sccm\packages\UF Packages\Adobe Flash 11\install_flash_player_11_active_x_32bit.exe" /install

                0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                0003 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11f.ocx

                0004 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe

                0005 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.dll

                0006 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0007 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                =X====== M/11.1.102.62 2012-02-21+21-24-58.457 ========

                 

                =O====== M/11.1.102.62 2012-02-21+21-26-38.521 ========

                0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe -maintain activex

                0001 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

                0002 00000018

                0003 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

                0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                0006 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0007 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                0008 00001021

                0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0011 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

                0012 00000012

                =X====== M/11.1.102.62 2012-02-21+21-26-46.709 ========

                 

                 

                Thank you …I have tried several versions and flags, getting the same result…

                • 5. Re: Exit code 1?
                  chris.campbell Adobe Employee

                  Here's what our installer engineer suggested:

                   

                  • Download the standalone uninstaller, save to the desktop
                  • Download the standalone ActiveX installer, save to the desktop
                  • Restart the machine
                  • When it boots back up, before doing anything run the standalone uninstaller
                    • Hopefully it’ll uninstall successfully without errors, if there are, take a screenshot
                  • If the uninstall was successful, restart the machine again
                  • When it boots back up, before doing anything, run the standalone installer
                    • Hopefully it’ll install successfully without errors, if there are take screenshots
                  • I suspect there may continue to be registry write/delete errors and they may have to follow instructions in the registry permissions tech note.

                   

                  Chris