8 Replies Latest reply: Feb 27, 2012 11:04 AM by Jeff A Wright RSS

    upgrading from CS3 to CS5

    susan j. weber

      I purchased Photoshop CS5 upgrade. When I enter the CS3 serial number (Adobe CS 3 Design Standard)  I receive the notice that the serial number is valid, but a qualifying product cannot be found on my computer. Why is the upgrade not able to find my CS3 copy?

        • 1. Re: upgrading from CS3 to CS5
          Jeff A Wright Employee Hosts

          You would first be entering the Photoshop CS5 serial number followed by your eligible product.  If the serial number is valid then it should not be also searching for a qualifying product.

          • 2. Re: upgrading from CS3 to CS5
            susan j. weber Community Member

            Thank you for your reply, Jeff. I did enter the CS5 serial number, and when prompted entered CS3, as my original, (the updating product) followed by that serial number. It was at that point I received the message that the serial number was valid, but a qualifying product cannot be found on my computer. I have read elsewhere that one cannot upgrade from a suite to an application. Have I made a 'financial error' and purchased the wrong product?  Sue

             

            Date: Sat, 25 Feb 2012 16:43:19 -0700

            From: forums@adobe.com

            To: careysj@hotmail.com

            Subject: upgrading from CS3 to CS5

             

             

             

             

             

             

                  

                       

                       

                       

                Re: upgrading from CS3 to CS5

             

             

                created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

             

             

             

            You would first be entering the Photoshop CS5 serial number followed by your eligible product.  If the serial number is valid then it should not be also searching for a qualifying product.

             

             

             

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            • 3. Re: upgrading from CS3 to CS5
              Jeff A Wright Employee Hosts

              That is correct you are unable to upgrade from a CS3 suite to a CS5 point product.  Did you just purchase the upgrade?  Did you purchase the upgrade from Adobe or from a different seller?

              • 4. Re: upgrading from CS3 to CS5
                susan j. weber Community Member

                Unfortunately, Jeff, I bought the CS5 upgrade from Amazon - it arrived two days ago. Is there anything I can do? When I went on line to check if I could upgrade the CS3 to CS5 there appeared to be no problem. I didn't read on any forums about the 'finer points' of upgrading!  Photoshop is the application I wanted - InDesign or Illustrator is not important to upgrade.  Sue

                 

                Date: Sun, 26 Feb 2012 12:40:38 -0700

                From: forums@adobe.com

                To: careysj@hotmail.com

                Subject: upgrading from CS3 to CS5

                 

                 

                 

                 

                 

                 

                      

                           

                           

                           

                    Re: upgrading from CS3 to CS5

                 

                 

                    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

                 

                 

                 

                That is correct you are unable to upgrade from a CS3 suite to a CS5 point product.  Did you just purchase the upgrade?  Did you purchase the upgrade from Adobe or from a different seller?

                 

                 

                 

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                • 5. Re: upgrading from CS3 to CS5
                  Jeff A Wright Employee Hosts

                  Amazon should allow you to return it.  I would work with them to return the product.  Otherwise you may be able to work with Adobe for return but it would depend on if the seller was an authorized reseller or not.  This is why I would recommend trying to do a refund through Amazon first.

                  • 6. Re: upgrading from CS3 to CS5
                    susan j. weber Community Member

                    Thanks for your help. Is there an 'upgrade' solution to my Adobe creative suite3 design standard or must I buy a full version of Photoshop CS5?

                    Sue

                     

                    Date: Sun, 26 Feb 2012 16:24:51 -0700

                    From: forums@adobe.com

                    To: careysj@hotmail.com

                    Subject: upgrading from CS3 to CS5

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: upgrading from CS3 to CS5

                     

                     

                        created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

                     

                     

                     

                    Amazon should allow you to return it.  I would work with them to return the product.  Otherwise you may be able to work with Adobe for return but it would depend on if the seller was an authorized reseller or not.  This is why I would recommend trying to do a refund through Amazon first.

                     

                     

                     

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                    • 7. Re: upgrading from CS3 to CS5
                      susan j. weber Community Member

                      Jeff, I am very appreciative of your help and impressed by the customer service from Amazon. They even provided me with a postage free return label. It would be helpful if Adobe had a label on the upgrade package noting that it would not work with Adobe Creative Suites. CS I understood meant creative suite, so CS3 should upgrade to CS5.  Sue

                       

                      Date: Sun, 26 Feb 2012 16:24:51 -0700

                      From: forums@adobe.com

                      To: careysj@hotmail.com

                      Subject: upgrading from CS3 to CS5

                       

                       

                       

                       

                       

                       

                            

                                 

                                 

                                 

                          Re: upgrading from CS3 to CS5

                       

                       

                          created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

                       

                       

                       

                      Amazon should allow you to return it.  I would work with them to return the product.  Otherwise you may be able to work with Adobe for return but it would depend on if the seller was an authorized reseller or not.  This is why I would recommend trying to do a refund through Amazon first.

                       

                       

                       

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                      • 8. Re: upgrading from CS3 to CS5
                        Jeff A Wright Employee Hosts

                        You can see the products you would qualify by visiting our upgrade eligibility wizard at http://www.adobe.com/products/creativesuite/upgradeinfo.edu.html.