1 Reply Latest reply on Feb 26, 2012 4:47 PM by Carl E. Myers Jr.

    flash player upgrade issues

    sam3045

      Windows Vista 64 bit, IE8 32 & 64, Google Chrome, Safari, Firefox

      after upgrade to Flash Player 11, FP is not working in IE 32bit, Google chrome safari and firefox

      tried to uninstall after saving file from this site on my desktop

      remove remaning flash files sys32 and sys 64 in Macromed flash folder

      disable CAinternet security suite from ipconfig start up

      restart

      save flash 11 files for activex and plugin on desktop

      run as admin

      plug in are enable in IE for Shockwave Flash Object

      I have tried like 100 times

      internet options check security level for internet medium high and Trusted sites medium, scripting is enable

       

      Youtube works in HTML5

      Flash Player is not working

      run CCleaner

      in sys64 Macromed Flash I have Flash11f.ocx, Flashinstall(text doc), flashplayer.xpt, Flashutil11f_ActiveX.dll, NPSWF32.dll, ActiveX red box with F, Plugin red box with f.

       

      I need help to fix flash player badly, if you need to see registry files, please tell me how to find these files, I can paste them here.

       

      After posting I did some research on registry

      In HKEY_LOCAL_MACHINE

      Software

      Wow6432Node

      Macromedia

      I have these folders

      FlashPlayer.....11,1,102,62

      FlashPlayerActiveX....11.1.102.62

      FlashplayerPlugin.....11.1.102.62

      Shockwave10... no version, just (Default)   REG_SZ    (value not set), subfolder 3rdptycode..(Default)  REG_SZ    32505889

       

      I hope this information will help to identify the issue.

        • 1. Re: flash player upgrade issues
          Carl E. Myers Jr. Level 4

          Windows

          1. Download the current 64 bit uninstaller 
          2. Close all browser windows and run the uninstaller 
          3. Restart Windows 
          4. Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in an Explorer window) 
            • C:\Windows\system32\Macromed\Flash 
            • C:\Windows\SysWOW64\Macromed\Flash 
            • %appdata%\Adobe\Flash Player 
            • %appdata%\Macromedia\Flash Player
          5. Verify that the file “FlashPlayerCPLApp.cpl” in C:\Windows\SysWOW64\ has been deleted.
          6. The 64 bit Flash Player does not work with Vista 64 bit.
          7. Download the 32 bit installers: Flash Player for Internet Explorer / Flash Player for other browsers
          8. Close all browsers and run the installers.
          9. Google Chrome has an embedded Flash Player, contact Google Chrome for support as you can not change the embbed Flash Player