1 Reply Latest reply on Feb 26, 2012 11:32 PM by Carl E. Myers Jr.

    flash player upgrade issues 2

    sam3045

      I am unable to reply to my previous post here, so I have to start a new thread, this is what I ask in my previous post and Carl Myers replied, I did exactly, what he ask me to do, my conclusion at the bottom of this post.

       

      Windows Vista 64 bit, IE8 32 & 64, Google Chrome, Safari, Firefox

      after upgrade to Flash Player 11, FP is not working in IE 32bit, Google chrome safari and firefox

      tried to uninstall after saving file from this site on my desktop

      remove remaning flash files sys32 and sys 64 in Macromed flash folder

      disable CAinternet security suite from ipconfig start up

      restart

      save flash 11 files for activex and plugin on desktop

      run as admin

      plug in are enable in IE for Shockwave Flash Object

      I have tried like 100 times

      internet options check security level for internet medium high and Trusted sites medium, scripting is enable

       

      Youtube works in HTML5

      Flash Player is not working

      run CCleaner

      in syswow64\Macromed\Flash I have Flash11f.ocx, Flashinstall(text doc), flashplayer.xpt, Flashutil11f_ActiveX.dll, NPSWF32.dll, ActiveX red box with F, Plugin red box with f.

       

      I need help to fix flash player badly, if you need to see registry files, please tell me how to find these files, I can paste them here.

       

      After posting I did some research on registry

      In HKEY_LOCAL_MACHINE

      Software

      Wow6432Node

      Macromedia

      I have these folders

      FlashPlayer.....11,1,102,62

      FlashPlayerActiveX....11.1.102.62

      FlashplayerPlugin.....11.1.102.62

      Shockwave10... no version, just (Default)   REG_SZ    (value not set), subfolder 3rdptycode..(Default)  REG_SZ    32505889

       

      I hope this information will help to identify the issue.

       

      Carl Myers replied:

       

      1. Download the current 64 bit uninstaller  
      2. Close all browser windows and run the uninstaller  
      3. Restart Windows  
      4. Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in an Explorer window)  
        • C:\Windows\system32\Macromed\Flash  
        • C:\Windows\SysWOW64\Macromed\Flash  
        • %appdata%\Adobe\Flash Player  
        • %appdata%\Macromedia\Flash Player
      5. Verify that the file “FlashPlayerCPLApp.cpl” in C:\Windows\SysWOW64\ has been deleted. 
      6. The 64 bit Flash Player does not work with Vista 64 bit. 
      7. Download the 32 bit installers: Flash Player for Internet Explorer / Flash Player for other browsers 
      8. Close all browsers and run the installers. 
      9. Google Chrome has an embedded Flash Player, contact Google Chrome for support as you can not change the embbed Flash Player

       

      Conclusion:

                        Flash Player still not working, even in Google Chrome, so I uninstall google chrome, run CCleaner and these were the registry errors in CCleaner

       

      Unused File Extension .html - ChromeHTML HKCR\.html

      Invalid Default Icon C:\Users\sam\AppData\Local\Google\Chrome\Application\chrome.exe,0 HKCR\MacromediaFlashPaper.MacromediaFlashPaper\DefaultIcon

      Open with Application Issue "C:\Users\sam\AppData\Local\Google\Chrome\Application\chrome.exe" -- "%1" HKCR\MacromediaFlashPaper.MacromediaFlashPaper\shell\open

      Obsolete software key RegisteredApplications HKCU\Software\RegisteredApplications

      Missing MUI Reference C:\Users\sam\AppData\Local\Google\Chrome\Application\chrome.exe HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache

      Unused File Extension .html - ChromeHTML HKCR\.html

      Invalid Default Icon C:\Users\sam\AppData\Local\Google\Chrome\Application\chrome.exe,0 HKCR\MacromediaFlashPaper.MacromediaFlashPaper\DefaultIcon

      Open with Application Issue "C:\Users\sam\AppData\Local\Google\Chrome\Application\chrome.exe" -- "%1" HKCR\MacromediaFlashPaper.MacromediaFlashPaper\shell\open

      Obsolete software key RegisteredApplications HKCU\Software\RegisteredApplications

      Missing MUI Reference C:\Users\sam\AppData\Local\Google\Chrome\Application\chrome.exe HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache

       

      Also, when I uninstall flashplayer before I reinstall, I ran CCleaner, this was a registry error,

      C:\Windows\syswow64\Macromed\Flash\Flashutil11f_ActiveX.exe ....Missing MUI Reference,  also FlashUtil11f_ActiveX.exe was missing in Syswow64\Macromed\Flash, and after clean install still FlashUtil11f_ActiveX.exe is missing.

       

      I hope all this information helps. something is preventing flashplayer errors. Also I will not be able to reply to this post, so will be starting a new thread, sorry for the inconvenence.