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1. Re: Acrobat Locks up when applying redactions
dave_m_k Feb 29, 2012 12:38 PM (in response to Byrdie Ethel Pillinger)Good day Byrdie,
I'm sorry to hear you're having trouble. Try updating Acrobat to 9.5 first to see if the issue persists with the latest version. If it does, we can try troubleshooting further.
Kind regards,
David
Adobe Systems
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2. Re: Acrobat Locks up when applying redactions
Byrdie Ethel Pillinger Feb 29, 2012 1:53 PM (in response to dave_m_k)This morning I chose the "repair acrobat installation" and then restarted computer. Still could not SAVE the applied redactions (little windows circle kept on circling then had to right click on task bar to close the application).
At your suggestion, I just tried to run the updater again (Help - check for updates), but I get a message that the updated failed error 1602.
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3. Re: Acrobat Locks up when applying redactions
dave_m_k Feb 29, 2012 2:13 PM (in response to Byrdie Ethel Pillinger)Good day Byrdie,
Please try the solution outlined here: http://kb2.adobe.com/cps/837/cpsid_83744.html
Then try updating to Acrobat 9.5 to see if the issue persists.
Kind regards,
David
Adobe Systems
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4. Re: Acrobat Locks up when applying redactions
Byrdie Ethel Pillinger Feb 29, 2012 2:30 PM (in response to dave_m_k)I'll give the link a try, but how would I update to 9.5 if the updater is not working?
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5. Re: Acrobat Locks up when applying redactions
dave_m_k Feb 29, 2012 3:15 PM (in response to Byrdie Ethel Pillinger)Good day Byrdie,
After deleting the ARM folder, the update should work. If you still have difficulty applying updates via the updater, you can do it manually here: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
Unfortunately both update methods are fairly time-consuming as with Acrobat 9, updates must be applied sequentially.
Kind regards,
David
Adobe Systems
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6. Re: Acrobat Locks up when applying redactions
Byrdie Ethel Pillinger Mar 1, 2012 8:09 PM (in response to dave_m_k)Thanks so much.... the update installed and I can now save the redactions!


