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1. Re: Acrobat Pro 9.2 Locks up when applying redactions
LoriAUC Feb 29, 2012 5:47 AM (in response to Byrdie Ethel Pillinger)Does this happen on every PDF that you redact? Have you tried doing a Help > Repair Acrobat installation?
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2. Re: Acrobat Pro 9.2 Locks up when applying redactions
Byrdie Ethel Pillinger Feb 29, 2012 2:01 PM (in response to LoriAUC)I tried redacting a newsletter that I successfully redacted last month, but was unable to redact and save it now.
This morning I chose the "repair acrobat installation" and then restarted computer. Still could not SAVE the applied redactions (little windows circle kept on circling then had to right click on task bar to close the application).
I just tried to run the updater again (Help - check for updates), but I get a message that the updated failed error 1602.
Thanks,
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3. Re: Acrobat Pro 9.2 Locks up when applying redactions
Hitender Prakash Mar 1, 2012 1:45 AM (in response to Byrdie Ethel Pillinger)Hi,
Please tell me that, what is the Operating System on your machine?
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4. Re: Acrobat Pro 9.2 Locks up when applying redactions
Hitender Prakash Mar 1, 2012 2:02 AM (in response to Byrdie Ethel Pillinger)You can also try to update your Acrobat by applying patches one by one.
to update upto latest version of Acrobat i.e 9.5, you need to apply the following updates
9.3.0 download location: < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4605 >
9.3.2 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4654 >
9.3.3 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4695 >
9.4 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4851 >
9.4.2 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=4931 >
9.4.5 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=5118 >
9.4.6 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=5237 >
9.5 download location < http://www.adobe.com/support/downloads/detail.jsp?ftpID=5330 >
You can download the above mentioned patches from the corrosponding download link and apply one by one in same order as mentioned above.
This is a bit lengthy process, but I hope you will be able to update your Acrobat.
Thanks.
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5. Re: Acrobat Pro 9.2 Locks up when applying redactions
Byrdie Ethel Pillinger Mar 1, 2012 8:11 PM (in response to Hitender Prakash)I finally got the update to install by following the directions which were provided here: http://kb2.adobe.com/cps/837/cpsid_83744.html Thanks for your time and help.




