Nobody can know. check your system event log and the virus scanner's logs. And get a more relieble virus tool.
Thank you Pat,
It did not make any difference. After d/loading 51mb of it a massage popped
saying same thing A/Reader contain virus and was deleted.
What kind of antivirus software are you using? Try to disable it during the download and install.
Also make sure you have the latest antivirus definitions installed; this should fix any false positives.
In my previous tread I did mention that anti virus "Kaspersky" that is on
my system has been disabled. Must be some other program that prevents it
being installed. I can d/load it ok but instalation is a problem. If it was
Kaspersky preventing it than it would be indicated so according to
Kaspersky support team.
You might have disabled your anti-virus but yet there could be some services which may be running in the background and causing the issue.
You and turn off your startup items and then try installing it.
I've disabled start up items and services I did not have and still has not
Upon restarting win.I did not have message that says the System Conf.
utility has changed the way Win. start up.
I've tried on numerous occasions. Still no good result.
Are you on a corporate network which might have a cached copy of the file on the proxy server? Alernately is it possible you might have additional virus protection software installed such as Microsoft Security Essentials?
I'm private user running win 7 and there is not another a/virus on the
Thank you Jeff
Have you tried a different web browser? Perhaps you have a toolbar or add-on which is generating this behavior. You might even try using a web browser which you have not utilized previously to help ensure there is no additional components installed.
I tried f/fox and d/loaded it but does not give you an option to install
it. + I found this " Adobe has identified some issues with the current
Reader download center. The engineering team is working to address
them. Here are temporary workarounds for these known issues". How true is
I am sorry Ivosevci but I am unsure where you could run into that issue either. Are you using the link provided by Pat Willener at http://get.adobe.com/reader/enterprise/?
I tried this link under Windows 7 and there seemed to be no opportunity to receive an error message about the download center. You simply select your operating system, language, and version. Which of these options did you choose?
Prior to disabling your anti-virus did you try running a full scan on your system? There are viruses/malware out there which can cause your web browsers to be redirected to other sites but have been designed to look the same to the user.
You have tried safe boot , selective startup and also disbaled the anti-virus and still getting the error message.
The error "adobe reader contained virus and was deleted" can come when we have the any software which is detecting this installer file as the Virus and as you said the "Kapersky" is the only Anti-virus you have installed on the system.
Hence , the only option is that I can suggest is to either contact "Kapersky" support or uninstall the Anti-virus completely and then try installing the Adobe reader, If it get installed then you can re-install your anti-virus.
And also please follow the step suggested by Jeff.
I'm using the link Pat provided entering correct data.
I run a/virus scan no problem.
I guess the only thing that is left to uninstall Kaspersky and then try.
Even in the past when I had Adobe Reader installed it would not open pdf
files giving the same message, and from memory this was around the same
time when I installed Kaspersky I think. Prior to that I had AVG which I
uninstalled but there is still something left of it in foreign language and
I think it is Korean fonts that I can not get off.
Lets see if you are able to get Adobe Reader installed successfully once you have Kaspersky removed. It may also be worthwhile to contact them as well to see if they are aware of any issues which might be causing your difficulties.
It is not Kaspersky that is causing problems,They have been contacted and
enabled Kaspersky to trust Adobe.Still don't know what it is?
Remove " Kaspersky" completely and then check
Kaspersky has been removed completely and did not make deference.
Click on Start-> type "run" in the search filed without the quotes.
Click on the "Run"program that shows in the search results.
In the Run dialog box, type "drivers" without the quotes.
In the window that opens, click and open the folder named "ëtc".
Look for a file named hosts. Double click on it and open it with notepad.
Please check what is listed below "127.0.0.1 localhost" in this file and post a screenshot or the contents here.
Copyright (c) 1993-2009 Microsoft Corp.
This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
This file contains the mappings of IP addresses to host names. Each
entry should be kept on an individual line. The IP address should
be placed in the first column followed by the corresponding host name.
The IP address and the host name should be separated by at least one
Additionally, comments (such as these) may be inserted on individual
lines or following the machine name denoted by a '#' symbol.
126.96.36.199 rhino.acme.com # source server
188.8.131.52 x.acme.com # x client host
localhost name resolution is handled within DNS itself.
Try these steps:
1. Navigate to "My Computer" and click on the "Tools" option at the top of the screen. (press the alt key on your keyboard if you dont see the option).
2. Click on "Folder Options". Then click on the "View" tab.
3. Uncheck "Hide extensions for known file types". Click on Apply and then OK.
4. Navigate to the download link provided by Pat: http://get.adobe.com/reader/enterprise/.
5. Select your operating system and the version of Reader you want to download and click on the Download button.
6. When you see the pop up prompting you about the download file, select Save As and choose the Desktop as the save location.
7. Then in the Save As dialog box, under the "Save as Type" dropdown menu, select "All Files".
8. Rename the file extension in the File Name field from .exe to .txt.
9. Allow the file to download.
Please reply to this post if the download completes and I will provide the next steps to install the application.
In the dialog box under save as type "all files " can not change exe to txt
or change anything in it.
I run Win 7 pro.
After you select "All Files" under Save as Type, you have to click on the file name above to change the file extension to .txt from .exe. You should be able to use the backspace key to do that.
What happens when you try to change the filename?
Ok I did that and I get the same message containing virus and was deleted.
When you receive the message saying that the file is infected, does it show the name of the program which is triggering the alert?
Could you also post a screenshot of the message here.
The message is this:
install_reader10_en_gtbp_mssd_aih.txt contained a virus and was deleted.
install_reader10_en_gtbp_mssd_aih.txt contained a virus and was deleted.
This means that you did not use the download link that I posted earlier.
Download the installer from http://get.adobe.com/reader/enterprise/ and save it to disk. The installer file name is AdbeRdr1012_en_US.exe
Next close all browser windows and run the downloaded installer.
If you still get the same error, please take a snapshot and post it here in the forum (using the camera icon).
After d/loading for about 30 min. with my w/less connection and d/loading
one that you suggested I got exactly the same message as before except for
can you provide the screen shot of the error message
Ivosevci do you have access to another computer? As much effort and time as you have spent on this it may be simpler to just download on another computer, one which hopefully does not misidentify the reader application as a virus, and then copy to a flash drive and install on your system.
Beyond that have you ever used any other anti-virus product besides Kapersky which might also be installed on your system?
hi jeff,, no offence but I dont think the issue is in downloading ....the error comes up when he is installing the software hence even he download the file on the other system and then copy and paste the installer and run , it will give the same error but there is no harm in trying atleast.
I think we need to completley remove the adobe from the compuer , each and every folder and even the registry entry and then install the adobe reader and in this You can help and guide the steps and location to Ivosevci to delete.
Thanks very much for that.
I used to have Adobe Reader on this com. and it was working find until
about 3-4mnt.ago. Than it stop opening PDF files then I uninstall it and
try to d/load it like last night which it did download and at the end of
d/load a message pop up saying the same thing.
A minute ago I wanted to down load an e mail attachment and message came
up: Image(1).JPG contained a virus and was deleted.
I do have another com. with Adobe Reader on it which I use and could d/load
A/R onto my memory stick and then transf. to my present comp. but it will
not work as Manish said the problem is somewhere else.
And no I have no means to get screen image and post it.
There is mob here in Australia that think could fix the problem by taking
a remote control of the computer but they charge $99 if they fix it. They
suggest they had problems similar to my before.
Ivosevci when you invoke the installer what error message did you receive?
Reviewing this thread I see the following error messages:
- "reader contained virus and was deleted" - when you tried to download
- "Adobe has identified some issues with the current Reader download center. The engineering team is working to address them. Here are temporary workarounds for these known issues" - when you utilized Firefox to attempt to download from http://get.adobe.com/reader/enterprise/
- "install_reader10_en_gtbp_mssd_aih.txt contained a virus and was deleted" - was you tried to use the Save As command and attempted to adjust the file extension from exe to txt.
From what I am seeing we have a couple of issues.
First you aren't able to download the install files for reader because some type of virus protection or some program is apparently intercepting and deleting the files.
Second there was an unknown problem with your previous installation of Reader which caused you to remove the copy you had installed and thus triggered the chain of events of you needing to obtain a new copy of Adobe Reader to install.
I also find it interesting that even with Kapersky removed your most recent post states, "Image(1).JPG contained a virus and was deleted." when you attempted to download an e-mail attachment.
Yes I used save as comand and changed exe to txt made no deference and that
short cut to Adobe that I was given is no any different to the other Adobe
d/loads sites. Now I have Kaspersky running again.
Ok do you know what error you received when you were able to obtain the installer and run it? If not could you repeat the install process utilizing the USB flash disk process previously suggested. I suppose it is possible with Kapersky installed it may scan your USB flash disk and attempt to remove the install files as well. So you may want to remove Kapersky again prior to connecting the USB flash disk.
See if I undarstend correctly you want me to d/load A/R using my other
comp. and save it to my USB and then disable kaspersky and try to install
it on this machine? I doubt it will work but I'll try.
If you could please ivosevci it should allow us to identify what your secondary issue is. Both issues may both be caused by the same root cause but until we discover the error message received during installation it is difficult to determine.