1 Reply Latest reply on Mar 6, 2012 5:37 PM by Todd Rein

    Cannot export responses to Excel or PDF

    oas6

      I have tried exporting responses to Excel, and when I click Ok to save it, Internet Explorer crashes. The same thing happens when I try to export the detailed view to PDF. I'm using Windows 7, IE 8, and the free version of FormsCentral. I'm not sure if one of those is the problem or if I need to change my settings in IE. Any advice would be appreciated.

        • 1. Re: Cannot export responses to Excel or PDF
          Todd Rein Level 3

          Hi,

           

          For the benefit of others - we've resolved this issue offline.  We think potentially there's a corporate IT policy that is causing IE to crash, as the issue could not be reproduced on other computers with the same browser and Flash Player. Switching to FireFox resolved the issue for the customer.

           

          Thanks,

          Todd