8 Replies Latest reply: Feb 27, 2012 3:22 PM by Pharther Phurther Branched from an earlier discussion. RSS

    problems with After Effects on Mac OS

    Pharther Phurther Community Member

      I find it insulting that Adobe does not respond to these posts.

       

      At least tell us they are aware of issues and are working on them .. with some sort of timeline.

       

      Of the dozens of crash reports that I sent directly to Adobe with their own Crash Reporting app .. I NEVER ONCE recieved a reply that they confirmed my reports.

       

      I will have to spent a good portion of my time to make a complete report soon ... time I do not have due to lost workflow and projects that need to be redone.

       

      The Mac OS X "Activity Monitor" is what tells me how the Adobe Suite is performing.

       

      Currently ... I am "Warp Stabilizing" a clip. 12 of my 24 hyperthreaded processors ( 6 cores ) are actively analyzing the background and stabilizing.

       

      Stabilizing .. Cropping .. and trimming / cleaning up clips is all I have been doing .. and it has been tedious.

       

      To load a 1650 frames clip from PP to AE via Dynamic Link takes 3 min. Only 2 hyperthreaded processors of the 24 are in use while this occurs.

       

      Everytime I add another clip .. AE saves the entire Project .. which takes an increasingly long amount of time everytime additional clip is added.

       

      It locks up AE and PP while this occurs. Nothing is available. You just have to sit and wait. Sucks!

       

      Stabilizing in AE can occur while you are using PP. This seems to be the .. cont.()

        • 1. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
          Todd_Kopriva Adobe Employee

          > I find it insulting that Adobe does not respond to these posts.

           

          This thread was started by an Adobe employee, and there are four posts on this thread by an Adobe employee.

           

          This is a user-to-user forum, where users come to ask questions and get help from other users. There should be no expectation that Adobe employees answer here. But we do, as we have time. As you can see, I have more than 7,000 posts on this forum.

           

          > Of the dozens of crash reports that I sent directly to Adobe with their own Crash Reporting app .. I NEVER ONCE recieved a reply that they confirmed my reports.

           

          There should also be no expectation that we will respond to every crash report. Yes, the crash reports are very useful to us, but we can't and won't respond to every one.

          • 2. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
            Pharther Phurther Community Member

            Yes .. Todd you have been more than helpful  .. and I'm sure your familiar with my frustration ( and others ) by now.

             

            Adobe policy should include at least a confirmation that the crash reports were recieved and at least read.

             

            Im not sure that this makes sense to everyone ... but being a new PP / AE user ( and others who migrated from FCP ) have a unique experience coming to the Suite.

             

            We can see issues and snags in the workflow that legacy users and employees are so used to that they are unnoticed and overlooked.

             

            Take for instance this AE "Saving issue" I am experiencing:

             

            There should be a way to turn it off.

             

            There is no reason I should have to wait for AE to save and save and save everytime I load another clip in from PP via Dynamic Link.

             

            Maybe this is the 'way' it's been done .. for Adobe .. but it seems to be cause a giagantic unneeded time consuming issue while working a project.

             

            It is possible there is a Preference I have over looked .. and maybe another user / employee knows where to find it.

             

            If not .. I can fill out the "Feature Request" .. which I have done before .. and which has NEVER been replied to that it was recieved or noticed.

             

            I post here on the Forum mostly when my Mac Pro and Adobe Suite is locked up in 'processing .. and I can't do anything else with the project.

             

            Maybe if other Mac User that read this .. and are frustrated too band together we will get noticed.

             

            Maybe Todd your a good friend to us .. It seems so ... maybe one day you will get tired of my posts and print them, walk down the hall, and present them to the board of directors and ask that Adobe give us some extra attention before we / I post another negative comment.

             

            I just want to get my work done .. I had big hopes with this system .. and one year later Im still aggrivated more than I should compared to other PC users that seems to have few of these issues.

            • 3. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
              Todd_Kopriva Adobe Employee

              > If not .. I can fill out the "Feature Request" .. which I have done before .. and which has NEVER been replied to that it was recieved or noticed.

               

              I'm one of the people who reads through all of those feature requests. We don't respond individually to those unless we need more information. If we did, it would take a lot of time---and we'd have less time to do things like improve the software.

               

              Here's a post in which I responded to many in aggregate:

              http://blogs.adobe.com/toddkopriva/2011/12/top-after-effects-feature-requests-for-the-past -year-or-so.html

              • 4. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
                Pharther Phurther Community Member

                Great. I will have to read it over when I have the time.

                 

                In overview .. I don't see anything that states use of Dynamic Link and the repeatative "Saving" of a Multicomposition Project while importing clips from PP.

                 

                Also ... In the meantime .. both PP and AE have crashed once again .. I just lost 2 hours of work.

                 

                What do you recommend?

                • 5. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
                  Pharther Phurther Community Member

                  Would you be so kind to put me in direct connection with support?

                   

                  Someone I can email the crash report directly?

                   

                  Is there anything you know of that will reconnect a dynamic linked composition from PP to the saved composition in AE?

                   

                  All of my links are gone in PP.

                   

                  Luckly the AE compositions are still there .. but unlinked to PP.

                   

                  So am I to be grateful that AE saves the project everytime .. just in case it crashes like it did?

                   

                  Any tips?

                   

                  Wrong Forum?

                  • 6. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
                    Todd_Kopriva Adobe Employee

                    Here's the contact information for Technical Support:

                    http://www.adobe.com/support/contact

                    • 7. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
                      Rick Gerard MVP

                      Pharther Phurther wrote:

                       

                      Also ... In the meantime .. both PP and AE have crashed once again .. I just lost 2 hours of work.

                       

                      What do you recommend?

                      I reccommend saving your work more often. I use auto save in AE and PPro. Never lost more than a few minutes of work from a crash in about 15 years of working with computers. I can't say the same about hardware failures.

                      • 8. Re: Known issues with Adobe software on Mac OSX v10.7 (Lion)
                        Pharther Phurther Community Member

                        Thanks Rick.

                         

                        I havent had the time to trace back everything .. but my project was in Autosave in PP ..

                         

                        Also PP was manually saved before the last crash that happened .. and it STILL lost ALL the dynamic "Linked Compositions" .. even the ones that worked prior to the latter save.

                         

                        It makes no sense to me ... I have to do it all over ( which I have found a workaround .. which only helps me with the custom position and size keyframes .. not the stabilization data )

                         

                        I will post results here .. I guess