7 Replies Latest reply on Mar 7, 2012 9:58 AM by John T Smith

    Premiere Pro 5.5

    James-GHC

      Hi

       

      I have recently installed Premiere Pro 5.5 to a suite of 12 PCs in the college im working at, and I'm having a problem with Premere Pro 5.5.  I have Installed the software fine, and when loading it up as Local or Domain admin the program runs fine.  However when running as a student the Premiere Pro splash screen loads up, and I can see various items being loaded and then the software crashes.

      I have installed the update 5.5.2 and that hasnt fixed the problem, I have rebuilt the PCs and ive reinstalled the software but have not been able to get the software to run.

       

      I have set a single student to be a Local admin, but that hasnt fixed it, I have also through GP set a group which has the students in to be local admin, but that hasnt fixed it either.

       

      Below are details of the hardware that the software is running on:

       

      OS Name             Microsoft Windows 7 Professional

      Version                6.1.7601 Service Pack 1 Build 7601

      Other OS Description     Not Available

      OS Manufacturer             Microsoft Corporation

      System Name    GH-WKS-A203-001

      System Manufacturer    Hewlett-Packard

      System Model   HP xw4600 Workstation

      System Type      x64-based PC

      Processor            Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)

      BIOS Version/Date          Hewlett-Packard 786F3 v01.04, 08/11/2007

      SMBIOS Version               2.5

      Windows Directory         C:\Windows

      System Directory             C:\Windows\system32

      Boot Device        \Device\HarddiskVolume2

      Locale   United Kingdom

      Hardware Abstraction Layer        Version = "6.1.7601.17514"

      User Name         GH-WKS-A203-001\Administrator

      Time Zone           GMT Standard Time

      Installed Physical Memory (RAM)             8.00 GB

      Total Physical Memory  7.98 GB

      Available Physical Memory          6.45 GB

      Total Virtual Memory     16.0 GB

      Available Virtual Memory             14.4 GB

      Page File Space 7.98 GB

      Page File              C:\pagefile.sys

       

      Has anyone else faced similar problems with Premiere Pro 5.5/5.5.2 who can suggest what might be best to fix the probem?

       

      Many thanks

      James