Thanks, Todd... this is nothing short of the perfect solution.
It would have been so easy for the simpletons on chat to provide
this link instead of running their standard 'stall and deflect' script.
"I am sorry. The download for older product is unavailable."
"...since warehouse and server space is limited, we only stock
current version products in warehouse and on our servers."
Vallabh: "...you will get the email form our senior support level. If not,
You may contact us back on chat with the customer ID so we may
check on the status of the request."
I have never heard anything back from anyone... surprise!
Would you mind posting your case number (assuming that you got one) so that I can follow up with the folks that you talked with?
"I see a case 183047685 under your account where you were emailed regarding the same issue."
(An email I never received)