By individual account, do you mean you purchased through adobe.com? Was it a monthly account, that has expired?
The difference between a meeting room, seminar room and virtual class room is as follows.
Meeting Room: Traditionally holds upto 100 concurrent individuals for live online collaborations.
Seminar Room: Can have 200 to 1500 "seats" for large sessions
Virtual Classroom: Has all the same functionality as a meeting room, but can also pull a training course into a share pod (and tracks all attendees' interactions) and is tied to your concurrent learner license.
You shouldn't need to purchase a support plan, but may need to re-up you account, or you can contact a Connect reseller and look at options there as well.
Thanks for reply Jorma.
Yes we have purchased account through adobe.com and it is "Acrobat Connect Pro Monthly Plan / Number of hosts: 1"
I have purchased this account in Dec 2010 and I was able to create online virtual classroom,webinar,seminars etc but recentlt it was observed that all these options have been removed\disbaled from my account.
My question is - How can I create virtual classrooms and webinars using ACP with my account now?
Also what you mean by "re-up your account" ?
Where can I find good documentation using which I can checkout more details of all fetaures(meeting room, seminar room and virtual class) and their differences?
The license you purchased is for creating and running a room that can hold up to 25 individuals. The rooms can be used for whatever you want, virtual classroom, webinar, etc. Seminars are different and are only available on accounts you purchase through a reseller. You should have options for Meetings on your account, and possibly Content, but that should be about all.
Technically, Virtual Classrooms are part of the Training module of Connect, and are available through accounts purchased through a reseller, and not through adobe.com. If you have questions about your account purchased through adobe.com, you should call the Connect Support line:
- Adobe Connect Services:
By re-up your account, I mean make sure that your account is in good standing and, if needed, pay to have the account activated.
- Adobe Connect Services:
Thanks for the reply.
Can you just share with me Tutorial or video which will guide me "how to use Vritual Classroom and course\curriculum" in it?
The Virtual Classroom is created and functions in the same manner as a Meeting room. The difference is the additional option to pull a course into the share pod and track the student interactions.
Other than that, there is no functional difference between a Meeting Room and a Virtual Classroom. However, the VC does use the Concurrent Learner license, not the meeting license.
Thnx a lot Jorma for the anwwers.
My license is for Meeting license and hence it created all confusions.
I could check out VC and Meeting difference using trial account.
I have one question about "Online classes which are recorded".
I have read on Adobe forums\websites\help etc "Recording and editing for meeting reuse" .I wanted to know how this can be done and what all can be edited from recorded class and what and how interactivity can be added to recorded class?
I didn't get any details on this topic apart from only description of it as above.
Waiting for your reply